Colonel Glenn Health and Rehab, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (7 vs median 3)
- High staff turnover (62%)
- High RN turnover (67%)
Bottom 25% in AR · Critically understaffed (RN) · Worst in CENTRAL ARKANSAS NURSING CENTERS chain · No penalties on record
What this means for your family
While the facility is physically beautiful and offers effective rehabilitation therapy, the recurring reports of neglect and poor communication are significant red flags. If you choose this facility, ensure you have a family member present daily to advocate for your loved one's basic needs, as staff responsiveness appears to be inconsistent.
Google Reviews
Google Reviews
48 reviews on Google“Colonel Glenn Health and Rehab receives highly polarized feedback, with some families praising the facility's cleanliness and effective rehab therapy, while others report severe neglect and unprofessionalism. Common criticisms include high staff turnover, slow response times for basic needs like hygiene and medication, and poor communication from management. Families considering this facility should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective physical therapy department
- Private rooms available
- Responsive to specific individual concerns when escalated
Concerns
- Neglect of basic hygiene and wound care (mentioned by 6 reviewers)
- High staff turnover and inconsistent care (mentioned by 4 reviewers)
- Poor communication and rude administrative staff (mentioned by 5 reviewers)
- Slow or non-existent response to call buttons (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility improvements, what specific steps are you taking to ensure consistent, high-quality wound care and daily hygiene for residents?
- 2I noticed the facility has a strong physical therapy department; how do you ensure that progress made in therapy is supported by the nursing staff during daily routines?
- 3With staff turnover being a challenge across the industry, how do you ensure that my family member receives consistent, personalized care from staff who are familiar with their specific needs?
- 4Could you walk me through your process for responding to call buttons, and how do you monitor response times to ensure residents are never left waiting for assistance?
- 5Communication is very important to our family; what is the best way for us to stay in the loop regarding care updates, and who is our primary point of contact if we have concerns?
- 6How does the facility manage medication administration to ensure accuracy and timeliness for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapy department was great. However, all of the nursing and nurse support staff were awful, with the exception of 2 nurses.”
“The CNA's are replaced almost DAILY. When you ask for someone up the ladder, you ALWAYS get stopped with a well rehearsed script!”
“My mother was in this facility for rehab for 7+ weeks and received excellent care. The rehab therapists did an excellent job and provided specific individual treatments for her needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with families filing complaints that triggered 6 deficiencies, including a recent high-severity infection control violation in December 2024. The most recurring problems involve care planning and assessments, nutrition and food safety, and quality of care issues like bladder/bowel care and treatment according to resident preferences. While all deficiencies show correction dates, the persistence of similar issues across multiple years suggests ongoing challenges with consistent care standards.
Dec 4, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 24, 2025Routine6
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 16, 2024Routine8
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 16, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 28, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 18, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Federal Penalties
Fine
Dec 4, 2025
$78,000
Ownership & Operations
Who Operates This Facility
Colonel Glenn Health and Rehab, LLC
for profit
Chain Affiliation
Central Arkansas Nursing Centers
39 facilities nationwide
Chain avg rating: 3.5/5 · Rank 34 of 38 (Worst)
Ownership & Management
Owners
Norsworthy, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit colonelglennhr.com
Medicare data downloads
Original nursing home datasets
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