Nursing and Rehabilitation Center at Good Shepherd
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 38 Google reviews
Watch Nursing and Rehabilitation Center at Good Shepherd
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some patients report success with the rehab therapy team, the facility has a concerning pattern of understaffing and poor communication. We strongly advise families to visit during off-hours, such as weekends or evenings, to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
38 reviews on Google“Reviews for the Nursing and Rehabilitation Center at Good Shepherd are deeply polarized, with some families praising the rehab therapy and kind staff, while others report severe neglect and safety concerns. Multiple reviewers highlight significant issues with understaffing, poor communication, and a lack of accountability regarding medical care and hygiene. Families considering this facility should be aware of consistent reports regarding inadequate attention to patient needs, particularly on weekends and during overnight shifts.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some staff members described as kind and attentive
- Clean facility environment noted by some visitors
Concerns
- Chronic understaffing, especially on weekends and nights (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 4 reviewers)
- Neglect of basic hygiene and medical needs (e.g., call lights ignored, wound care issues) (mentioned by 4 reviewers)
- Inadequate training or care for dementia/Alzheimer's patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard great things about your physical and occupational therapy programs; could you tell me more about how those are integrated into a resident's daily routine?
- 2How do you ensure that call lights are answered promptly and that residents' basic hygiene needs are met, especially during the night shifts and on weekends?
- 3What specific training and specialized care protocols do your staff members follow for residents living with dementia or Alzheimer's?
- 4Can you describe how the administration communicates important updates or changes in care to family members to ensure we are always in the loop?
- 5In the event of a medical emergency or a sudden change in a resident's condition after hours, what is the specific protocol for notifying the family and providing care?
- 6What kind of daily activities or social events are organized to keep the residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The recovery team is top notch in physical therapy & occupational therapy which engaged me & others daily..The whole Place is Clean and the food is fair & above.”
“This facility might be OK for some basic rehab, but they are not equipped or have training to deal with dementia or alzheimer's patients.”
“Horrible: Not fully staffed in the evening, overnights and weekends. Nurse and CNA's disregard call lights. Aids do not assist with patients that want to do activities.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent recurring problems across three years, particularly in nutrition and dietary services, which appeared deficient in all three surveys from 2022-2024. Quality of life issues and resident rights violations also recur frequently, with families filing complaints that led to findings about unsafe living conditions and inadequate care planning. While the facility has corrected each deficiency when cited, the pattern of repeated violations in core care areas suggests ongoing operational challenges that families should carefully consider before placement.
Jan 15, 2026Routine4
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 4, 2024Routine8
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 4, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 17, 2023Routine21
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Nursing and Rehabilitation Center at Good Shepherd
for profit
Chain Affiliation
Central Arkansas Nursing Centers
39 facilities nationwide
Chain avg rating: 3.5/5 · Rank 32 of 38
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit goodshepherdnr.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Springs of Barrow
< 1 miNursing Home · Little Rock, AR
The Springs of Chenal
1.1 miNursing Home · Little Rock, AR
Colonel Glenn Health and Rehab, LLC
1.7 miNursing Home · Little Rock, AR
The Blossoms at Woodland Hills Rehab & Nursing Cen
1.9 miNursing Home · Little Rock, AR
The Green House Cottages of Poplar Grove
1.9 miNursing Home · Little Rock, AR
Briarwood Nursing and Rehabilitation Center,inc
2.2 miNursing Home · Little Rock, AR