The Green House Cottages of Poplar Grove
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 79 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and home-like environment, making it a strong candidate for short-term rehab. However, families should be aware of consistent reports regarding inadequate staffing during nights and weekends; we strongly recommend visiting during off-hours and asking specifically how the facility handles call-light response times when staffing is at its lowest.
Google Reviews
Google Reviews
79 reviews on Google“The Green House Cottages of Poplar Grove offers a unique, home-like environment with private rooms and bathrooms that many families find appealing. While the facility receives high praise for its physical therapy team and day-shift staff, multiple reviewers report significant concerns regarding understaffing, particularly during nights and weekends, leading to neglected patient care and slow response times.”
Quality Themes
Tap a score for detailsStrengths
- Private rooms and bathrooms for all residents
- Effective physical and occupational therapy programs
- Home-like, small-cottage environment
- Attentive and professional day-shift staff
Concerns
- Severe understaffing during nights and weekends (mentioned by 6 reviewers)
- Slow response times to call lights (mentioned by 4 reviewers)
- Inconsistent quality of care and rude staff attitudes (mentioned by 5 reviewers)
- Lack of communication and responsiveness from administration (mentioned by 3 reviewers)
- Missing personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We love the idea of the small cottage environment; how do you ensure that the home-like feel is maintained during the overnight and weekend shifts?
- 2Since we noticed the day-shift staff is highly regarded, how do you ensure that same level of attentiveness and responsiveness to call lights is consistent around the clock?
- 3Can you walk us through your specific protocols for medication management and how you ensure accuracy for every resident?
- 4What is your process for communicating important updates or changes in a resident's condition to family members to ensure we are always in the loop?
- 5How do you handle medical emergencies or urgent care needs during the late-night hours when fewer staff members are on site?
- 6What kind of daily activities or social outings are available to help residents engage with the community within the cottage setting?
Personalized based on this facility's data
Key Review Excerpts
“The day crew and therapists are excellent but the care declines considerably when the night crew and weekend crew work. Our mother needed assistance to get to the restroom and often at night her call bell went unanswered.”
“The physical and occupational therapy components are wonderful. Some of the CNAs you can tell really do care, but others absolutely don't. There's just not enough staff for all that's required.”
“My mom has dementia and can’t handle loud noises. It’s quiet here. The CNA’s truly care about her needs. She is getting much better care here than the place she was in last year.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about this facility, triggering 11 of the 40 deficiencies found across recent inspections. The most persistent issues involve food safety and meal quality, medication management, and daily care assistance. While the facility has corrected each violation when cited, the recurring complaints—particularly around food handling that appeared three times and daily care problems that surfaced repeatedly—suggest ongoing operational challenges families should investigate thoroughly before deciding.
May 8, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 4, 2024Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 30, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 29, 2023Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 20, 2023Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Oct 20, 2023Routine12
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
The Green House Cottages of Poplar Grove
for profit
Chain Affiliation
Southern Administrative Services
35 facilities nationwide
Chain avg rating: 3.6/5 · Rank 34 of 35 (Worst)
Ownership & Management
Owners
Mark Kelly Thmpson 2020 Chikdren's Trust
Owner · Organization
Alexark1 LLC
Owner (parent company) · Organization
Jej Assets Lp
Owner (parent company) · Organization
Jej Investments LLC
Owner (parent company) · Organization
Jej Management, LLC
Owner (parent company) · Organization
Ponthie Interests INC
Owner (parent company) · Organization
Ponthie, Sharlot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
79 reviews from families & visitors
Official Website
Visit poplargrove.care
Medicare data downloads
Original nursing home datasets
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