Briarwood Nursing and Rehabilitation Center,inc
Strong Medicare quality ratings; families often praise effective rehabilitation therapy team. Still worth an in-person visit.
based on 46 Google reviews
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What this means for your family
While the facility has received high praise recently for its rehabilitation team, there is a persistent pattern of administrative unresponsiveness and serious concerns regarding patient safety and medical neglect. If you choose this facility, ensure you have a clear, documented communication plan with a specific manager and conduct frequent, unannounced visits to monitor your loved one's care.
Google Reviews
Google Reviews
46 reviews on Google“Briarwood Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the rehabilitation team and facility cleanliness while others report severe neglect and communication failures. Critical concerns include delayed medical response times, poor discharge planning, and instances of staff being unresponsive or rude to family members. Prospective families should be aware of the stark contrast between recent positive reports regarding therapy and long-standing complaints about administrative accountability.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Clean and well-maintained facility
- Attentive care from specific staff members
- Positive experiences with post-surgery recovery
Concerns
- Poor communication and unresponsiveness from administration/liaisons (mentioned by 6 reviewers)
- Neglect of basic medical needs (feeding, hydration, medication) (mentioned by 4 reviewers)
- Understaffing leading to long wait times for assistance (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of consistent updates, what is your standard process for communicating changes in a resident's health status or care plan to family members?
- 2With the facility currently housing 120 residents, how do you ensure that staff are available to assist with basic daily needs like hydration and medication management in a timely manner?
- 3I noticed the rehabilitation team is highly regarded here; how do you integrate that therapy focus into the daily routine for long-term residents?
- 4What steps are you taking to ensure that all staff members maintain a supportive and professional tone when interacting with residents and their families?
- 5Could you walk me through your protocol for handling urgent medical needs or medication adjustments during evening and weekend hours?
- 6What kind of social or recreational activities are currently being offered to help residents stay engaged and connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been in and out of rehabilitation centers since 2019... 2025 my mother had a fall and broke her hip and Briarwood was the go to! The staff was absolutely amazing! Lauren the Rehabilitation Manager kept my family up to date on everything related to her care.”
“My dad was here in July, 2021 for 4 days. I told the administrator and the head of long term care how my dad had to be fed... Everyone knew this and disregarded it and didn’t feed him or give him water for 4 days. I found him close to death and had to ask them to call an ambulance.”
“My mother was left alone and not secured when put in her room. She was a fall risk and no precaution was taken... My mom died died from this fall that could of been avoided it the staff would of done there jobs properly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Briarwood has corrected all 16 federal deficiencies found across recent surveys, though families have filed complaints that triggered investigations into abuse reporting and care planning issues. The facility has recurring problems with nutrition and dietary services, resident care planning and assessments, and infection control that have persisted across multiple surveys from 2022 to 2025, suggesting ongoing operational challenges despite corrections.
May 15, 2025Routine3
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 15, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 7, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Feb 15, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Dec 9, 2022Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Briarwood Nursing and Rehabilitation Center,inc
for profit
Chain Affiliation
Central Arkansas Nursing Centers
39 facilities nationwide
Chain avg rating: 3.5/5 · Rank 14 of 38
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit briarwoodnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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