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The Springs Healthcare Center at the Carlotta
Nursing Home in Palm Desert, CA
41505 Carlotta Drive, Palm Desert, CA 92211
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The essentials for your family
About this listing: Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
| Medicare overall rating | 5 / 5 stars | Inspection records |
|---|---|---|
| Health inspections | 4 / 5 | |
| Quality measures | 5 / 5 | |
| Staffing | 3 / 5 | |
| Google reviews | 4.6 / 529 reviews | Public opinions; not a clinical assessment. Review feedback |
| Monthly cost | Not published | Ask for the full monthly cost, including care fees and one-time charges. |
| Payment options | Medicaid, Medicare | Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs. Medicare participation does not mean all stays or services are covered. |
| Availability | Confirm directly | We don't have live openings. Ask about current availability, waiting lists, and move-in timing. Reported capacity: 59 beds. This is not the number of openings. Contact information |
| Care & support | Nursing home | What this care includesProvides nursing care and help with daily activities. Some offer short-term rehabilitation. This describes the care category. Confirm support for your family member's needs. Understand care types |
What this means for your family
The Springs Healthcare Center at the Carlotta has a strong overall Medicare rating. Medicare reports an average of 0.51 registered-nurse hours per resident per day. Ask how coverage varies across shifts. Public Google reviews average 4.6 out of 5. Read both positive and critical feedback, and ask how concerns are handled. Review the component ratings and current source records before deciding.
Your next step: feel prepared for the first call.
You don't need to know everything. Start with these questions.
- Can you meet my family member’s current care needs, and what happens if those needs change?
- What is the full monthly cost, including care fees, deposits, and services charged separately?
- Do you have availability, and which payment options do you accept?
3 more questions for your visit
- Who provides care during the day and overnight, and how do you handle medical emergencies?
- What would a typical day look like, and can we meet residents and their families?
- How will you keep our family informed and handle a concern we raise?
Google reviews
32 public Google reviews availableFamilies generally praise the facility for its compassionate, family-like nursing staff and high-quality dining options that exceed typical hospital food. However, there are serious allegations regarding financial mismanagement involving delayed refunds and concerns regarding medical oversight during physical therapy.
Strengths
- Compassionate and attentive nursing staff
- High-quality dining and food variety
- Clean and beautiful facility environment
- Engaging activities and social programs
Concerns
- Financial/billing mismanagement and delayed refunds
- Medical oversight and injury during physical therapy
What reviewers talk about
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Staff experiences
A vast majority of reviews highlight the staff as being warm, professional, and treating residents like family.
Communication
While many praise the staff, one reviewer noted a significant failure in physician communication regarding a medical diagnosis.
Cleanliness
Reviewers consistently describe the facility as clean, beautiful, and well-maintained.
Food & dining
Multiple reviewers specifically praise the food quality, noting it does not compare to hospital food.
Daily activities
Reviewers mention engaging, stimulating activities and special events like Christmas caroling.
Cost & value
One reviewer reported a significant issue with prepaid services and a 10-month delay in receiving a refund.
See model sentiment scores and method
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
| Staff experiences | 9.0 / 10 |
|---|---|
| Communication | 4.0 / 10 |
| Cleanliness | 10.0 / 10 |
| Food & dining | 9.0 / 10 |
| Daily activities | 9.0 / 10 |
| Cost & value | 1.0 / 10 |
Rating trends
Tap a year to see what changed
| 5 stars | 29 |
|---|---|
| 4 stars | 0 |
| 3 stars | 0 |
| 2 stars | 0 |
| 1 star | 3 |
How they respond to reviews
79%response rateGood
The owner provides highly personalized and warm responses to positive reviews, often using specific names and mentioning staff roles. For negative reviews, they use a professional, HIPAA-compliant approach to address concerns without engaging in public disputes.
Key review excerpts
“Several weeks into his rehab stay, he was injured during PT while at The Springs. He sustained a torn meniscus and effusion (swelling and pain).”
Rehab patient's friend, 20251 of 5 stars
Source: 32 Google reviews in the current analysis setLatest review retrieval: May 5, 2026
Staffing
Who is there to help?
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
| Measure | Reported | Basis |
|---|---|---|
| Registered nurses | 0.51 hours | Per resident, per day |
| All nursing staff | 4.60 hours | Nurses and aides combined |
| Staff turnover | 45 % | Reported by Medicare |
| RN turnover | 17 % | Registered nurses |
About staffing comparisons
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Quality measures
Resident outcomes compared with national, state, and local averages: 15 measures.
| Medicare rating | 5 / 5 |
|---|---|
| Better than average | 14 measures |
| Mixed results | 1 measure |
| Measure | Here | US | CA | Riverside | Compared with averages |
|---|---|---|---|---|---|
| Residents on antipsychotic medicationLower is better | Here 0.0% | US 15.4% | CA 12.0% | Riverside 11.5% | Better than average |
| Residents with depression symptomsLower is betterHighly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities. | Here 0.0% | US 12.8% | CA 7.3% | Riverside 8.0% | Better than average |
| Residents needing more daily help over timeLower is better | Here 2.6% | US 13.9% | CA 10.2% | Riverside 8.2% | Better than average |
| Measure | Here | US | CA | Riverside | Compared with averages |
|---|---|---|---|---|---|
| Short-stay residents vaccinated for pneumoniaHigher is better | Here 99.5% | US 82.0% | CA 94.4% | Riverside 94.7% | Better than average |
| Short-stay residents vaccinated for the fluHigher is better | Here 93.6% | US 79.8% | CA 93.2% | Riverside 93.4% | Better than average |
| Short-stay residents newly given antipsychoticsLower is better | Here 0.2% | US 1.6% | CA 1.5% | Riverside 1.1% | Better than average |
Show all 15 measures
| Measure | Here | US | CA | Riverside | Compared with averages |
|---|---|---|---|---|---|
| Residents on anti-anxiety or sleep medicationLower is better | Here 10.3% | US 19.5% | CA 13.7% | Riverside 17.3% | Better than average |
| Residents whose bladder or bowel control got worseLower is better | Here 14.7% | US 19.0% | CA 10.2% | Riverside 8.1% | Mixed against averages |
| Residents vaccinated for pneumoniaHigher is better | Here 100.0% | US 93.5% | CA 98.6% | Riverside 99.2% | Better than average |
| Residents who lost too much weightLower is better | Here 0.0% | US 5.2% | CA 4.0% | Riverside 3.2% | Better than average |
| Residents with pressure sores (bedsores)Lower is better | Here 0.0% | US 4.6% | CA 4.3% | Riverside 4.5% | Better than average |
| Residents who fell and were seriously hurtLower is better | Here 0.0% | US 3.2% | CA 1.6% | Riverside 1.0% | Better than average |
| Residents who got a urinary tract infectionLower is better | Here 0.0% | US 1.6% | CA 1.2% | Riverside 0.9% | Better than average |
| Residents with a long-term catheterLower is better | Here 0.0% | US 0.8% | CA 0.8% | Riverside 0.7% | Better than average |
| Residents who were physically restrainedLower is better | Here 0.0% | US 0.1% | CA 0.4% | Riverside 0.3% | Better than average |
Source: Medicare quality measures
US average from Medicare published data
Inspection history
Medicare inspection history
Detailed Medicare record, up to 3-year lookback
41findings in history
Findings, also called deficiencies, are problems inspectors found.
- Latest inspection: 9, near the California average (15.4)
- 10 complaint-triggered findings
This facility has concerning patterns with 10 complaint-triggered deficiencies from families reporting problems, including repeated issues with pressure ulcer care, treatment quality, and infection control. The most recurring problems involve medication management, care planning, and fire safety systems. While all deficiencies show correction dates, the persistent nature of similar issues across multiple surveys suggests ongoing challenges with consistent quality care delivery.
Jan 28, 2026Complaint1 finding
0880Potential for harm, isolatedCorrected Feb 16, 2026
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 15, 2025Complaint1 finding
0684Potential for harm, isolatedCorrected Jan 5, 2026
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 19, 2025Complaint1 finding
0689Potential for harm, isolatedCorrected Sep 11, 2025
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 6, 2025Routine9 findings
0812Potential for harm, patternCorrected Jun 27, 2025
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
0814Potential for harm, patternCorrected Jun 27, 2025
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
0880Potential for harm, patternCorrected Jun 27, 2025
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
0511Potential for harm, patternCorrected Jun 16, 2025
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
0923Potential for harm, patternCorrected Jun 16, 2025
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
0605Potential for harm, isolatedCorrected Jun 27, 2025
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
0755Potential for harm, isolatedCorrected Jun 27, 2025
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
0761Potential for harm, isolatedCorrected Jun 27, 2025
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
0355Potential for harm, isolatedCorrected Jun 16, 2025
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
May 15, 2025Complaint1 finding
0684Potential for harm, isolatedCorrected Jun 6, 2025
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Show all 11 inspections
Jun 27, 2024Complaint1 finding
0686Actual harm, isolatedCorrected Jul 5, 2024
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 18, 2024Complaint2 findings
0656Potential for harm, isolatedCorrected Jun 21, 2024
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
0880Potential for harm, isolatedCorrected Jun 21, 2024
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 2, 2024Routine14 findings
0345Potential for harm, widespreadCorrected May 24, 2024
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
0918Potential for harm, widespreadCorrected May 24, 2024
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
0353Potential for harm, patternCorrected May 24, 2024
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
0656Potential for harm, isolatedCorrected May 23, 2024
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
0657Potential for harm, isolatedCorrected May 23, 2024
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
0684Potential for harm, isolatedCorrected May 23, 2024
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
0761Potential for harm, isolatedCorrected May 23, 2024
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
0803Potential for harm, isolatedCorrected May 23, 2024
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
0324Potential for harm, isolatedCorrected May 24, 2024
Smoke Deficiencies
Provide properly protected cooking facilities.
0351Potential for harm, isolatedCorrected May 24, 2024
Smoke Deficiencies
Install an approved automatic sprinkler system.
0511Potential for harm, isolatedCorrected May 24, 2024
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
0711Potential for harm, isolatedCorrected May 24, 2024
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
0346Minimal, widespreadCorrected May 24, 2024
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
0354Minimal, widespreadCorrected May 24, 2024
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Jan 19, 2024Complaint2 findings
0686Potential for harm, isolatedCorrected Feb 1, 2024
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
0842Potential for harm, isolatedCorrected Feb 1, 2024
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 10, 2023Complaint1 finding
0745Potential for harm, isolatedCorrected Aug 18, 2023
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Feb 3, 2023Routine8 findings
0037Potential for harm, widespreadCorrected Feb 21, 2023
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
0353Potential for harm, patternCorrected Feb 21, 2023
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
0918Potential for harm, patternCorrected Feb 21, 2023
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
0676Potential for harm, isolatedCorrected Mar 2, 2023
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
0761Potential for harm, isolatedCorrected Mar 2, 2023
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
0812Potential for harm, isolatedCorrected Mar 2, 2023
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
0712Potential for harm, isolatedCorrected Feb 21, 2023
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
0039Minimal, widespreadCorrected Feb 21, 2023
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Ownership & operations
Who operates this facility
| Owner / operator | The Springs Healthcare Center at the Carlotta |
|---|---|
| Organization type | for profit |
Chain affiliation
| Chain name | Aspen Skilled Healthcare |
|---|---|
| Chain size | 35 facilities nationwide |
| Chain average rating | 3.5/5Rank 1 of 34 (Highest rating) |
Ownership & management
| Apdc, LLC | OwnerOrganization | 100% |
|---|---|---|
| Bradshaw, Peter | Owner (parent company) | |
| Elsner, Eric | Owner (parent company) |
Show all 9 owners
| Kirkwood, Jared | Owner (parent company) | |
|---|---|---|
| Orgill, Craig | Owner (parent company) | |
| Parti, Rajesh | Owner (parent company) | |
| Parti, Shruty | Owner (parent company) | |
| Paxman, Marcus | Owner (parent company) | |
| Bradshaw, Jeffrey | Individual is an Owner, Partner or Trustee of Any Adp of the Snf |
| Caslmon, Timothy | Officer / Director |
|---|---|
| Thompson, Stephen | Officer / Director |
| Apdc, LLC | Manager |
Show all 5 key personnel
| Caslmon, Timothy | Manager |
|---|---|
| Garibay, Mercedes | Manager |
Contact
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Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
More contact options
- Provider website (opens in a new tab)
- Get directions (opens in a new tab)
- 41505 Carlotta Drive, Palm Desert, CA 92211
Sources & records
State record details
| License number | Not available in our records |
|---|---|
| Reported license status | active |
Confirm current status with CA Community Care Licensing Division. A direct record link is not available in this catalog.
- Medicare Care Compare (opens in a new tab)Official Medicare quality ratings, inspections & staffing data
- Google Maps (opens in a new tab)Photos, directions & neighborhood info
- Google Reviews (opens in a new tab)29 reviews from families & visitors
- Official Website (opens in a new tab)Visit thespringshealth.com
- Medicare data downloads (opens in a new tab)Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources: Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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