The Springs Healthcare Center at the Carlotta
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 29 Google reviews
Watch The Springs Healthcare Center at the Carlotta
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is an excellent choice for families prioritizing high-quality dining and a warm, nurturing nursing staff. However, you should perform due diligence regarding their billing practices and closely monitor physical therapy progress, as some families have reported significant issues with refunds and injury management.
Google Reviews
Google Reviews
29 reviews on Google“Families generally praise the facility for its compassionate, family-like nursing staff and high-quality dining options that exceed typical hospital food. However, there are serious allegations regarding financial mismanagement involving delayed refunds and concerns regarding medical oversight during physical therapy.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- High-quality dining and food variety
- Clean and beautiful facility environment
- Engaging activities and social programs
Concerns
- Financial/billing mismanagement and delayed refunds
- Medical oversight and injury during physical therapy
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
The owner provides highly personalized and warm responses to positive reviews, often using specific names and mentioning staff roles. For negative reviews, they use a professional, HIPAA-compliant approach to address concerns without engaging in public disputes.
Questions for Your Tour
- 1It is wonderful to see how beautiful and clean the facility is; how do you ensure the environment stays so well-maintained for the residents?
- 2We noticed the dining options look very diverse; could you tell us more about how the meal programs are structured and how much input residents have in the menu?
- 3What kind of social programs or daily activities are available to help residents stay engaged and connected with one another?
- 4How does the nursing team manage medical oversight and communication with families, especially regarding changes in a resident's care plan?
- 5What specific protocols are in place to ensure resident safety during physical therapy or mobility exercises?
- 6How does the administration handle billing inquiries or financial communications to ensure everything is clear and timely for families?
Personalized based on this facility's data
Key Review Excerpts
“The kitchen makes such good food— Does NOT compare to hospital foods! It’s always a heartwarming to see the wonderful way staff cares for patients.”
“It took 10 months to get any refund for her. Both of my parents were admitted to the Carlotta in Jan ‘25... I was forced to prepay for 2 full weeks of service to the cost of ~$6,000.”
“The staff is very knowledgeable and friendly. The activities are engaging and very stimulating. I couldn't imagine entrusting my loved one anywhere else.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
14
measures
1
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 10 complaint-triggered deficiencies from families reporting problems, including repeated issues with pressure ulcer care, treatment quality, and infection control. The most recurring problems involve medication management, care planning, and fire safety systems. While all deficiencies show correction dates, the persistent nature of similar issues across multiple surveys suggests ongoing challenges with consistent quality care delivery.
Jan 28, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 6, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
May 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 27, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
The Springs Healthcare Center at the Carlotta
for profit
Chain Affiliation
Aspen Skilled Healthcare
35 facilities nationwide
Chain avg rating: 3.5/5 · Rank 1 of 34 (Best)
Ownership & Management
Owners
Jacaranda Healthcare Group LLC
Owner · Organization
Apdc, LLC
Owner · Organization
Aspen Skilled Healthcare INC
Owner (parent company) · Organization
Bradshaw, Jeffrey
Owner (parent company)
Bradshaw, Peter
Owner (parent company)
Brady, Vern
Owner (parent company)
Case, Ryan
Owner (parent company)
Elsner, Eric
Owner (parent company)
Kirkwood, Jared
Owner (parent company)
Orgill, Craig
Owner (parent company)
Parti, Rajesh
Owner (parent company)
Parti, Shruty
Owner (parent company)
Paxman, Marcus
Owner (parent company)
Thompson, Stephen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit thespringshealth.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Carlotta
< 1 miContinuing Care · Palm Desert, CA
Avatar Retirement Home
1.9 miAssisted Living · Palm Desert, CA
Trinity Gardens on Portola
2.1 miAssisted Living · Palm Desert, CA
Atria Palm Desert
2.2 miAssisted Living · Palm Desert, CA
Segovia of Palm Desert
2.6 miContinuing Care · Palm Desert, CA
Monterey Palms Health Care Center
2.8 miNursing Home · Palm Desert, CA