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Atria Palm Desert
Assisted Living in Palm Desert, CA
44300 San Pascual Ave, Palm Desert, CA 92260
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The essentials for your family
About this listing: Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
| License status in source data | Active | Source records |
|---|---|---|
| Google reviews | 4.4 / 547 reviews | Public opinions; not a clinical assessment. Review feedback |
| Monthly cost | Not published | Ask for the full monthly cost, including care fees and one-time charges. |
| Payment options | Ask the provider | Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs. |
| Availability | Confirm directly | We don't have live openings. Ask about current availability, waiting lists, and move-in timing. Reported capacity: 154 residents. This is not the number of openings. Contact information |
| Care & support | Assisted living | What this care includesUsually offers housing and help with everyday tasks, such as bathing and dressing. This describes the care category. Confirm support for your family member's needs. Understand care types |
What this means for your family
Public Google reviewers rate Atria Palm Desert highly. Reviewers highlight: compassionate and attentive care staff, engaging social activities and outings. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Your next step: feel prepared for the first call.
You don't need to know everything. Start with these questions.
- Can you meet my family member’s current care needs, and what happens if those needs change?
- What is the full monthly cost, including care fees, deposits, and services charged separately?
- Do you have availability, and which payment options do you accept?
3 more questions for your visit
- Who provides care during the day and overnight, and how do you handle medical emergencies?
- What would a typical day look like, and can we meet residents and their families?
- How will you keep our family informed and handle a concern we raise?
Google reviews
48 public Google reviews availableAtria Palm Desert is highly regarded by families for its compassionate, family-like staff and its vibrant social atmosphere, with many residents thriving due to the active programming. While the community is praised for its cleanliness and excellent dining, some prospective families have experienced significant frustration with communication and responsiveness from the administration.
Strengths
- Compassionate and attentive care staff
- Engaging social activities and outings
- Clean and well-maintained environment
- High-quality dining and nutritional variety
- Welcoming and professional front-desk service
Concerns
- Difficulty reaching administration via phone (mentioned by 2 reviewers)
- Poor customer service during initial inquiry phase (mentioned by 2 reviewers)
What reviewers talk about
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Staff experiences
The vast majority of reviews highlight the staff as being professional, kind, and caring.
Communication
While many praise specific staff members, there are notable complaints regarding unreturned calls and poor administrative responsiveness.
Cleanliness
Reviewers consistently describe the facility as immaculate, spotless, and beautifully kept.
Food & dining
Multiple reviewers praise the wonderful food, variety, and nutritional quality.
Daily activities
Residents are noted to be more active and engaged due to yoga, bingo, and outings.
See model sentiment scores and method
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
| Staff experiences | 9.0 / 10 |
|---|---|
| Communication | 4.0 / 10 |
| Cleanliness | 10.0 / 10 |
| Food & dining | 9.0 / 10 |
| Daily activities | 9.0 / 10 |
Rating trends
Tap a year to see what changed
| 5 stars | 34 |
|---|---|
| 4 stars | 8 |
| 3 stars | 1 |
| 2 stars | 2 |
| 1 star | 3 |
How they respond to reviews
90%response rateGood
The owner provides highly personalized responses to positive reviews, often mentioning specific staff members and resident details. For negative reviews, the response shifts to a professional, standardized template focused on escalation and direct contact via customer service.
Key review excerpts
“Atria Palm Desert is such amazing community. My mother in law has been there almost 2 years now and is thriving. We are welcome to come visit day or night and are often invited to family events. The food is wonderful and there are lots of choices.”
Long-term resident's family, 20265 of 5 stars
“The staff is also so pleasant to her, they are very patient with her and her conditions. I am so glad they take care of their residents as they would take care of their own family.”
Grandchild of resident, 20265 of 5 stars
Show all 3 excerpts
“Since moving to Atria Palm Desert, he’s become more active and engaged than I’ve seen him in a long time. He enjoys outings to new restaurants, participates in activities like bingo, and even joins community events.”
Son of resident, 20255 of 5 stars
Source: 48 Google reviews in the current analysis setLatest review retrieval: Aug 4, 2026
State inspection history
State inspections
Source: CA Community Care Licensing Division
17total
- 1 Type B: non-compliance
Feb 5, 2026InspectionNo deficiencies reportedNone
No deficiencies reported
The facility underwent an unannounced annual inspection on February 5, 2026. The Licensing Program Analyst observed the facility to be clean, well-maintained, and compliant with several operational standards. No deficiencies of Type A or Type B were cited during the visit.
Sep 30, 2025ComplaintNo deficiencies reportedNone
No deficiencies reported
This report details an investigation into a complaint alleging that staff allowed a resident to drive unlawfully. The investigation found that the allegation was Unsubstantiated because the resident was not under conservatorship and retained the right to make personal decisions, including transportation. No specific deficiencies were cited in this report.
Apr 17, 2025ComplaintNo deficiencies reportedNone
No deficiencies reported
This report details a complaint investigation conducted on 04/17/2025 regarding three allegations: failure to seek medical attention, unlawful fee increase, and failure to assist with medication. All three allegations were found to be unsubstantiated based on the evidence reviewed during the investigation.
Apr 17, 2025ComplaintNo deficiencies reportedNone
No deficiencies reported
This report details a complaint investigation conducted on 04/17/2025 regarding three allegations: failure to seek medical attention, unlawful fee increase, and failure to assist with medication. All three allegations were found to be unsubstantiated based on the evidence reviewed during the investigation.
Feb 24, 2025InspectionNo deficiencies reportedNone
No deficiencies reported
The facility underwent an unannounced annual inspection on February 24, 2025. The inspector noted that the facility was clean, well-maintained, and that required documentation, including emergency plans and service records, was in place. No immediate violations or concerns were observed during the visit.
Dec 3, 2024ComplaintNo deficiencies reportedNone
No deficiencies reported
COMPLAINT INVESTIGATION REPORT
Oct 29, 2024ComplaintNo deficiencies reportedNone
No deficiencies reported
This report details the findings of a complaint investigation regarding alleged staff-caused injuries to a resident. The investigation concluded that the allegation was unsubstantiated, as evidence suggested the resident fell from their scooter away from the facility, not due to staff negligence.
Oct 29, 2024ComplaintNo deficiencies reportedNone
No deficiencies reported
This report details the findings of a complaint investigation regarding alleged staff-caused injuries to a resident. The investigation concluded that the allegation was unsubstantiated, as evidence suggested the resident fell from their scooter away from the facility, not due to staff negligence.
Show all 17 inspections
Oct 29, 2024ComplaintNo deficiencies reportedNone
No deficiencies reported
This report details the findings of a complaint investigation regarding alleged staff-caused injuries to a resident. The investigation concluded that the allegation was unsubstantiated, as evidence suggested the resident fell from their scooter away from the facility, not due to staff negligence.
Jul 2, 2024ComplaintNo deficiencies reportedNone
No deficiencies reported
This report details an investigation into a complaint received on 06/24/2024. The investigation found that the allegations regarding residents #1 and #2 were unfounded. The complaint was dismissed as the alleged residents do not reside at the facility.
Mar 29, 2024ComplaintNo deficiencies reportedNone
No deficiencies reported
This report details an investigation into allegations of inadequate supervision and failure to seek timely medical attention for a resident. The investigation found that the allegations were unsubstantiated due to a lack of preponderance of evidence. No specific citations were issued in this report.
Feb 8, 2024InspectionNo deficiencies reportedNone
No deficiencies reported
The facility underwent an annual inspection conducted by the Licensing Program Analyst. The review covered client records, personnel files, food service, physical plant safety, and infection control. The report explicitly states that zero deficiencies were observed.
Jan 4, 2024ComplaintNo deficiencies reportedNone
No deficiencies reported
This report details an investigation into four allegations of resident care issues. All allegations—regarding visitor restrictions, resident departure, feeding, and staff threats—were investigated and found to be unsubstantiated based on interviews and record reviews. The facility was found to be compliant with the specific allegations cited.
Mar 13, 2023ComplaintNo deficiencies reportedNone
No deficiencies reported
This report details an investigation into allegations of resident funds mismanagement. The investigation found that the allegation was unsubstantiated, meaning there was not enough evidence to prove the alleged violation occurred. No deficiencies were cited in this report.
Feb 15, 2022InspectionNo deficiencies reportedNone
No deficiencies reported
The facility underwent an Annual Inspection focused on Infection Control. The LPA observed positive practices regarding COVID-19 mitigation, including stocked supplies, posted guidelines, and staff adherence to screening protocols. No deficiencies were cited in the provided report narrative.
Nov 5, 2021ComplaintNo deficiencies reportedNone
No deficiencies reported
COMPLAINT INVESTIGATION REPORT
Jul 29, 2021ComplaintNo deficiencies reportedNone
No deficiencies reported
This report details an investigation into two allegations: over-medication and improper feeding of a resident. The investigation found that the allegations were unsubstantiated at this time, as there was not a preponderance of evidence to prove the alleged violations occurred.
Ownership & operations
Who operates this facility
| Owner / operator | Wg Palm Desert INC; Atria Management Co LLC |
|---|---|
| Administrator | FLORES, DENISE |
Contact
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- Get directions (opens in a new tab)
- 44300 San Pascual Ave, Palm Desert, CA 92260
Sources & records
State record details
| License number | 336400954 |
|---|---|
| Reported license status | active |
Confirm current status with CA Community Care Licensing Division. A direct record link is not available in this catalog.
- Google Maps (opens in a new tab)Photos, directions & neighborhood info
- Google Reviews (opens in a new tab)47 reviews from families & visitors
- Official Website (opens in a new tab)Visit atriaseniorliving.com
EveryPlace is a research directory. Facility information is compiled from public sources: Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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