The Springs Healthcare and Rehabilitation
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 131 Google reviews
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What this means for your family
The Springs is an excellent choice for families prioritizing high-quality rehabilitation and a clean, home-like environment. However, if your loved one requires frequent assistance during the night, you should specifically ask about their current night-shift staffing levels and call-bell response protocols.
Google Reviews
Google Reviews
131 reviews on Google“Families generally praise The Springs for its exceptionally kind, professional, and attentive nursing and therapy teams, often noting that the facility feels more like a home than a hospital. However, some reviewers have reported serious concerns regarding nursing responsiveness to call bells at night, potential medication errors, and instances of inadequate staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Clean and well-maintained facility
- Effective and skilled rehabilitation/therapy services
- Welcoming and friendly administration team
Concerns
- Slow response to call bells, particularly during night shifts (mentioned by 2 reviewers)
- Staffing shortages and overworked personnel (mentioned by 2 reviewers)
- Inconsistent communication from physicians (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
The owner provides highly personalized responses, frequently addressing reviewers by name and acknowledging specific staff members or details mentioned in the review. For negative feedback, they maintain a professional tone and provide a specific email address to move the conversation to a private channel.
Questions for Your Tour
- 1We noticed how much the administration team values feedback from families; how do you typically communicate updates regarding changes in a resident's care plan?
- 2With the high quality of the rehabilitation services here, how do you coordinate with therapists to ensure a smooth transition from rehab back to daily living?
- 3What steps are in place to ensure that call bells are answered promptly throughout the night so that residents feel safe and supported?
- 4Could you tell us more about the meal program and how you are working to enhance the dining experience and nutritional variety for residents?
- 5How does the nursing team manage medication schedules to ensure everything is handled with the highest level of accuracy and consistency?
- 6What kind of daily activities or social events are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The Springs in Cedar Park didn’t just meet expectations—they exceeded them. Exceptional service, clear communication, and genuine care throughout the entire process.”
“Every single staff member administration nursing therapist janitor Activity Director all the staff is polite, professional, kind, and attentive to my mom and to all of our family”
“My sister‘s best friend is in here and has been for about three years and the part that’s impressive to me. Is most nursing home facilities, stink the minute you walk in the front door this one did not.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 5 deficiencies, indicating ongoing concerns with care quality. The facility shows persistent problems with infection control, medication management, and resident safety across multiple surveys from 2022 to recent dates. While all violations report correction dates, recurring issues with infection prevention, pharmaceutical services, and accident prevention suggest systemic challenges that families should carefully evaluate during visits.
Jan 13, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 8, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Feb 6, 2025Routine6
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 11, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 1, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 5, 2024Routine9
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Oct 12, 2023
$8,193
Ownership & Operations
Who Operates This Facility
Frio Hospital District
for profit
ML CEDAR PARK LLC
SHANNON M SONDGEROTH
Chain Affiliation
Ml Healthcare
6 facilities nationwide
Chain avg rating: 3.0/5 · Rank 2 of 6 (Best)
Ownership & Management
Owners
Frio Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
131 reviews from families & visitors
Official Website
Visit ml-healthcare.net
Medicare data downloads
Original nursing home datasets
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