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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 94 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 51% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Hearthstone Nursing and Rehabilitation receives high praise from many families for its compassionate nursing staff and effective physical and occupational therapy teams. However, there are serious, recurring allegations regarding neglect, poor hygiene, and inadequate staffing levels. While many recent reviews highlight a professional and warm environment, families should be extremely cautious of reports involving unresponsiveness to call lights and poor sanitation.
Quality Themes
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Concerns
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
The owner provides highly personalized responses to positive reviews, often addressing specific staff members or events mentioned. For negative reviews, they use a consistent, professional template that avoids confrontation and directs the reviewer to a phone number for resolution.
Personalized based on this facility's data
Key Review Excerpts
“All of the staff goes above & beyond. They are friendly, cheerful & make meaningful relationships with patients.”
“The nurses and aides are always helpful and pleasant no matter the time of day or night, and the therapists are excellent and innovative during each session.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has faced recurring serious problems with frequent family complaints triggering federal investigations. The most persistent issues involve protection from abuse and neglect (cited multiple times including as recently as December 2024), medication management problems, and care planning failures. With 15 of 31 deficiencies stemming from family-filed complaints, this pattern of ongoing concerns about resident safety and care quality warrants careful consideration during any visit.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Dec 19, 2024
$10,033
Fine
Dec 2, 2023
$15,593
Fine
Jul 31, 2023
$126,991
Stratford Hospital District
for profit
CARADAY HEARTHSTONE LLC
ADRIANA MARIE BEAVERS
Caraday Healthcare
9 facilities nationwide
Chain avg rating: 2.6/5 · Rank 5 of 9
Owners
Stratford Hospital District
Owner · Organization
Choi, Maryann
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Choi, Robert
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Cunningham, Ernest
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
O'donoghue-Stallard, Maire
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Stallard, Thomas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Wood, Stephen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
94 reviews from families & visitors
Official Website
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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