Nursing HomeMedicaid

Sagebrook Nursing and Rehabilitation

Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.

901 Discovery Blvd, Cedar Park, TX 78613|124 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 77 Google reviews

(512) 259-9993 Directions Website

Street View

Watch Sagebrook Nursing and Rehabilitation

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as the rehab teams are frequently praised for their skill. However, families should closely monitor hygiene and nursing responsiveness, as multiple reviewers have noted issues with cleanliness and delayed responses to call lights.

Google Reviews

77 reviews on Google

“Families considering Sagebrook should note that the facility is highly regarded for its physical and occupational therapy teams, which many reviewers credit with successful patient recoveries. However, there are significant, recurring reports of inconsistent nursing care, issues with cleanliness, and lack of responsiveness to call lights during certain shifts.”

Quality Themes

Tap a score for details

Strengths

Exceptional physical and occupational therapy teams
Compassionate and professional administrative staff
Effective communication regarding patient progress
Successful rehabilitation outcomes for post-surgery patients

Concerns

Inconsistent nursing responsiveness and care quality (mentioned by 5 reviewers)
Issues with facility cleanliness and hygiene (mentioned by 3 reviewers)
Lack of meaningful resident activities (mentioned by 2 reviewers)
Unprofessional communication/phone etiquette (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 77 analyzed

How They Respond to Reviews

83%response rate

Good

The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details about patient care. For negative reviews, they consistently attempt to move the conversation offline by providing a direct phone number for resolution.

Questions for Your Tour

1We've heard wonderful things about your physical and occupational therapy teams; how do you coordinate their care with the nursing staff to ensure smooth recovery?
2I noticed the administration team is very responsive to feedback; how does the facility handle and address any concerns regarding cleanliness or room maintenance?
3What specific protocols are in place to ensure nursing staff are responsive to residents' needs, especially during the night shifts?
4Could you tell us more about the daily activity calendar and how you ensure residents stay engaged with meaningful social events?
5How is the dining experience managed to ensure meals are both nutritious and enjoyable for the residents?
6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating with doctors?

Personalized based on this facility's data

Key Review Excerpts

“The facility is very basic and older, but clean. Megan, the Nurse Practitioner and the nursing staff and PT team were very caring, gentle, positive, friendly and professional, always going out of their way to make sure my father was well taken care.”

Rehab patient's family · 2026★★★★★

“I was there from Dec 2 - 25th 2025 with 2 broken legs a wrist and collar bone and had therapy there with Jordan and Lee and they were great I wasn't able to walk or move my right arm and Jordan did a great job getting my legs working and Lee with my arm.”

Rehab patient · 2026★★★★★

“My mother came into this facility not able to walk at all and she left with a big smile and is enough walking. I cannot reiterate enough how grateful me, and my family are for the staff's performance for making this possible.”

Long-term resident's family · 2024★★★★★

Source: 77 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.41hrs

55%

Registered nurses for medical care

Total Nursing

3.18hrs

77%

All nurses + aides combined

Staff Turnover

55%

Lower is better (< 30% = good)

RN Turnover

20%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility42.0%

Worse than Avg

Here

42.0%

15.3%

14.9%

Williamson

18.2%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility34.8%

Worse than Avg

Here

34.8%

14.4%

16.1%

Williamson

16.3%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility85.7%

Worse than Avg

Here

85.7%

95.5%

98.0%

Williamson

94.7%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility8.1%

Better than Avg

Here

8.1%

19.5%

18.4%

Williamson

16.9%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility5.6%

Better than Avg

Here

5.6%

15.4%

9.4%

Williamson

12.1%

😔

Residents with depression symptoms

↓ Lower is better

This Facility3.4%

Mixed vs Avgs

Here

3.4%

12.1%

2.5%

Williamson

4.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility74.6%

Worse than Avg

Here

74.6%

81.8%

89.2%

Williamson

78.3%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility75.6%

Worse than Avg

Here

75.6%

79.7%

88.0%

Williamson

80.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

1.6%

1.5%

Williamson

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Well below state avg (9.1)

7 complaint-triggered

This facility shows concerning patterns with families filing 7 complaints that triggered federal investigations, revealing issues with abuse/neglect reporting, resident safety, and care planning. The most recurring problems involve resident rights violations, infection control deficiencies, and quality of care issues. While the facility has corrected each identified deficiency, the repeated nature of complaints—particularly two abuse reporting violations within a month in late 2024—suggests ongoing challenges with maintaining consistent care standards.

May 14, 2025Routine3 findings

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Dec 19, 2024Complaint2 findings

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 21, 2024Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 9, 2024Complaint1 finding

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jun 6, 2024Complaint1 finding

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Mar 28, 2024Routine12 findings

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Stratford Hospital District

Organization Type

for profit

Management Company

CARADAY SAGEBROOK, LLC

Administrator

VERNA REGIER

Chain Affiliation

Chain Name

Caraday Healthcare

Chain Size

9 facilities nationwide

Chain avg rating: 2.6/5 · Rank 3 of 9 (Best)

Ownership & Management

Owners

Stratford Hospital District

Owner · Organization

100%

Choi, Maryann