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Strong Medicare quality ratings; public reviewers often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 82 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 2 findings in latest survey
Sagebrook Nursing and Rehabilitation has a strong overall Medicare rating. Public reviewers frequently mention: exceptional physical and occupational therapy teams and compassionate and professional administrative staff. Review the component ratings and current source records before deciding.
Families considering Sagebrook should note that the facility is highly regarded for its physical and occupational therapy teams, which many reviewers credit with successful patient recoveries. However, there are significant, recurring reports of inconsistent nursing care, issues with cleanliness, and lack of responsiveness to call lights during certain shifts.
Quality Themes
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Concerns
Rating Trends
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Distribution · 83 analyzed
The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details about patient care. For negative reviews, they consistently attempt to move the conversation offline by providing a direct phone number for resolution.
Personalized based on this facility's data
Key Review Excerpts
“The facility is very basic and older, but clean. Megan, the Nurse Practitioner and the nursing staff and PT team were very caring, gentle, positive, friendly and professional, always going out of their way to make sure my father was well taken care.”
“I was there from Dec 2 - 25th 2025 with 2 broken legs a wrist and collar bone and had therapy there with Jordan and Lee and they were great I wasn't able to walk or move my right arm and Jordan did a great job getting my legs working and Lee with my arm.”
“The communication from your staff, nurses, and doctors has been exemplary. We appreciate the respect with which our parents have been treated.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents whose walking got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with families filing 7 complaints that triggered federal investigations, revealing issues with abuse/neglect reporting, resident safety, and care planning. The most recurring problems involve resident rights violations, infection control deficiencies, and quality of care issues. While the facility has corrected each identified deficiency, the repeated nature of complaints—particularly two abuse reporting violations within a month in late 2024—suggests ongoing challenges with maintaining consistent care standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Stratford Hospital District
for profit
CARADAY SAGEBROOK, LLC
VERNA REGIER
Caraday Healthcare
8 facilities nationwide
Chain avg rating: 2.6/5 · Rank 1 of 9 (Highest rating)
Owners
Stratford Hospital District
Owner · Organization
Choi, Maryann
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Choi, Robert
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Cunningham, Ernest
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
O'donoghue-Stallard, Maire
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Stallard, Thomas
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Wood, Stephen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
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Medicare Care Compare
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Google Reviews
82 reviews from families & visitors
Official Website
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