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Nursing Home Investigative

Ignite Medical Resort Round Rock, LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

16219 Ranch Road 620 N, Cat Hollow · Austin, TX 7871770 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.9/5

based on 10 Google reviews

5
4
3
2
1
Ignite Medical Resort Round Rock, LLC Nursing Home in Austin, TX — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (9 vs median 8.0)
  • High staff turnover (68%)

Below average in Texas · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $84,696 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice if you are looking for a small, home-like setting with staff who provide personalized, family-style care. While the care quality is highly rated, you may want to visit in person to ensure the 'rustic' atmosphere feels comfortable to your loved one.

Google Reviews

Google Reviews

10 reviews on Google
Families can expect a warm, home-like environment with highly praised caregivers who treat residents like family. While most reviews highlight exceptional care and delicious homemade food, one prospective family member noted the atmosphere felt slightly disingenuous during their tour.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean4.0ActivitiesN/AMedsN/AMemory5.0Comms5.0ValueN/A

Strengths

  • Compassionate and attentive caregivers
  • Homey and beautiful environment
  • Delicious homemade meals
  • Specialized dementia care training

Rating Trends

Tap a year to see what changed

2345.02016(3)5.02018(2)5.02019(4)4.02023(2)5.02025(6)5.02026(1)

Distribution · 18 analyzed

5
16
4
2
3
0
2
0
1
0

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the delicious homemade meals here; could you tell us more about the daily menu and how much input residents have in their food choices?
  • 2The environment here looks so beautiful and homey; what kind of daily activities or social outings do you organize to keep residents engaged?
  • 3With your specialized training in dementia care, how do you specifically tailor your approach for residents experiencing memory loss?
  • 4How does the nursing team manage medical emergencies or changes in a resident's condition during the overnight hours?
  • 5We want to ensure a very high standard of upkeep for our loved one; what are your current protocols for daily cleaning and maintaining the resident rooms?
  • 6How do you ensure that the high level of compassionate care mentioned by other families is consistently maintained across all shifts?

Personalized based on this facility's data


Key Review Excerpts

The care she is receiving is exceptional. Don and all the caregivers there are amazing. My mom has someone 24/7 there to help and take care of her and the other residents of the home.

Long-term resident's family · 2025★★★★★

The staff is amazing. They treated mom like family. There was always positive energy in the in the home.

Long-term resident's family · 2025★★★★★

So homey and beautiful. Food is homemade and delicious. Caregivers were trained in dementia care and really love and care for the residents.

Memory care family member · 2025★★★★★
Source: 10 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.95hrs
OK
Registered nurses for medical care
Total Nursing
4.18hrs
OK
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

1

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility54.0%
Worse than Avg
Here
54.0%
US
79.7%
TX
88.0%
Williamson
81.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.1%
Mixed vs Avgs
Here
83.1%
US
81.8%
TX
89.2%
Williamson
77.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
TX
1.5%
Williamson
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
5penalties
Above state avg (9.1)
29 complaint-triggered
$84,696 in fines

This facility has a concerning pattern of 30 complaint-triggered deficiencies, indicating families repeatedly reported problems. The most frequent issues involve resident rights violations (particularly failing to notify families of incidents), medication management errors, and quality of care problems including wound care and basic daily care. While most deficiencies show correction dates, the persistence of similar problems across multiple surveys suggests ongoing systemic issues that families should carefully consider.

Jan 28, 2026Complaint
2
0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Jan 15, 2026Routine
9
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Dec 8, 2025Complaint
1
0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

May 3, 2025Complaint
1
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jan 29, 2025Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 15, 2025Complaint
1
0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Federal Penalties

Fine

Oct 16, 2024

$18,295

Fine

Sep 24, 2024

$8,018

Fine

Jul 19, 2024

$37,420

Payment Denial

Jul 19, 2024

10-day denial

Fine

Jul 11, 2023

$20,963

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ignite Medical Resort Round Rock, LLC

Organization Type

for profit

Administrator

MS. LEAH S GAGE

Chain Affiliation

Chain Name

Ignite Medical Resorts

Chain Size

25 facilities nationwide

Chain avg rating: 2.7/5 · Rank 6 of 7

Ownership & Management

Owners

Ignite Round Rock Jv LLC

Owner · Organization

Ignite-Villa Holdco LLC

Owner · Organization

Berger Fam Tr Ua 06252014

Owner (parent company) · Organization

Blue Pearl Financial LLC

Owner (parent company) · Organization

Gold Pearl, LLC

Owner (parent company) · Organization

Ignite Post Acute Solutions LLC

Owner (parent company) · Organization

Israel Family Investment Trust

Owner (parent company) · Organization

Israel Investment Tr

Owner (parent company) · Organization

Prestige Worldwide Round Rock LLC

Owner (parent company) · Organization

Stern Family Investment Tr

Owner (parent company) · Organization

Carr, Jared

Owner (parent company)

Gillis, Karen

Owner (parent company)

Gobst, Ryan

Owner (parent company)

Jablonski, Nicole

Owner (parent company)

Mcfarlane, John

Owner (parent company)

Rose, Marc

Owner (parent company)

Shearer, Rachel

Owner (parent company)

Thengil, Mathew

Owner (parent company)

White, Jim

Owner (parent company)

Berger, Aviva

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Israel, Yehudis

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Berger, MenachemManaging Control - Governing BodyCarr, BarryManaging Control - Governing BodyFields, TimothyManaging Control - Governing BodyIsrael, BenjaminManaging Control - Governing BodyStern, ToddManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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