The Reserve at Richardson
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 70 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 8.0)
Above average in Texas · Critically understaffed (RN) · $29,835 in fines
What this means for your family
This facility is an excellent choice if your loved one requires intensive physical or occupational therapy, as their rehab team is consistently praised. However, if your loved one has specific dietary needs, you should verify the current menu variety and kitchen flexibility, as food quality is a recurring point of contention.
Google Reviews
Google Reviews
70 reviews on Google“The Reserve at Richardson is highly regarded for its exceptional physical therapy and rehabilitation services, with many families praising the facility's ability to help residents recover from major surgeries and injuries. While the nursing and administrative staff are frequently described as compassionate and professional, some families have reported concerns regarding food quality, inconsistent communication during the admissions process, and occasional staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy
- Compassionate and professional nursing staff
- Clean and well-maintained environment
- Welcoming and attentive administrative team
Concerns
- Inconsistent food quality and limited options (mentioned by 4 reviewers)
- Delays in medication administration or response times (mentioned by 3 reviewers)
- Difficulties with the admissions and placement process (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated phrases for 5-star reviews, rarely acknowledging specific details unless the reviewer is a known regular or a high-profile professional. While they attempt to address negative reviews with a standard invitation to discuss concerns privately, they do not provide public resolutions.
Questions for Your Tour
- 1I noticed the administrative team is very responsive to feedback; how do you typically involve families in the care planning process during the initial admission period?
- 2We've heard wonderful things about the physical therapy program here; can you tell us more about how the rehab team works with residents to meet their mobility goals?
- 3What are some of the favorite daily activities or social outings that keep the residents engaged and connected with each other?
- 4Could you describe the dining experience, specifically regarding how much variety is offered in the daily menus and how you handle special dietary needs?
- 5In terms of daily care, what systems are in place to ensure that medication administration and call light responses remain consistent and timely?
- 6How does the nursing staff manage medical emergencies or sudden changes in a resident's health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The rehabilitation dept both PT and OT are knowledgeable and professional and friendly and helpful. This was my second and third admission and it was bitter sweet when i had to leave.”
“My mom and dad both live at the reserve. I cannot say enough good things about this place. From the cleaning staff, the care givers, nursing staff, the therapist, the director and everyone else, they all care.”
“I am very grateful for your care, dedication to your clients, and the quality service that you provide at your facility. Thanks to your excellent and effective physical therapy individulized plan, I have had a speedy recovery after my hip replacement surgery two weeks ago.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has received multiple complaint reports from families, with recurring issues in medication management, accident prevention, and infection control appearing across recent surveys. While all deficiencies show correction dates, the pattern of repeated problems in the same care areas suggests ongoing challenges with consistent implementation of safety protocols and quality care standards.
Dec 2, 2025Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 18, 2025Complaint4
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 13, 2025Routine10
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 10, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 15, 2024Routine7
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Feb 15, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Mar 10, 2025
$21,645
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
GO OPERATIONS 6 LLC
MS. LORI K. LOVELACE
Chain Affiliation
Hamilton County Hospital District
10 facilities nationwide
Chain avg rating: 2.7/5 · Rank 4 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit thereserveatrichardson.com
Medicare data downloads
Original nursing home datasets
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