Cottonwood Creek Healthcare Community
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 70 Google reviews
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What this means for your family
While some families find the nursing staff to be exceptionally compassionate, there are recurring, serious reports of medication errors, pest infestations, and unresponsive call lights. If you choose this facility, we strongly recommend conducting unannounced visits specifically during evening or weekend hours to verify staffing levels and cleanliness.
Google Reviews
Google Reviews
70 reviews on GoogleFamilies considering Cottonwood Creek should be aware of a significant divide between highly praising recent reviews and severe allegations regarding hygiene and care. While many reviewers celebrate the compassionate nursing staff and clean environment, several others report critical issues including pest infestations, medication errors, and inadequate response to call lights.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained common areas
- Professional and welcoming administration
- Effective rehabilitation and physical therapy services
Concerns
- Pest infestations (roaches/bugs) (mentioned by 3 reviewers)
- Inadequate response to call lights/staff visibility (mentioned by 3 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
- Unprofessional or rude front desk/reception staff (mentioned by 3 reviewers)
- Poor food quality and nutrition (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your rehabilitation and physical therapy services; could you tell us more about how those programs are customized for each resident?
- 2How does the nursing team ensure that medication is administered accurately and on schedule every day?
- 3What steps are taken by the housekeeping team to ensure the resident rooms and common areas remain clean and comfortable?
- 4Could you describe the daily dining experience, including how much input residents have regarding the menu and nutritional variety?
- 5How does the staff manage call lights to ensure that residents receive a timely response when they need assistance?
- 6What is the protocol for handling medical emergencies or changes in a resident's condition during the night?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Cottonwood Creek has been amazing. Everyone I have encountered has gone above and beyond to help my father and make him comfortable.”
“I was transferred for rehab after FULL SPINAL SURGERY (9days ago) and no pain meds cuz they didn’t even have my medical records. I was basically dumped in the room.”
“The staff is opening residents mail.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against this facility, resulting in 14 complaint-triggered deficiencies across multiple surveys. The most recurring problems involve safety hazards and accident prevention, food safety and dietary services, and maintaining clean, comfortable living environments. While all deficiencies show correction dates, the pattern of repeated issues in the same areas—particularly safety concerns appearing across multiple years—suggests ongoing challenges that families should investigate thoroughly during visits.
Ownership & Operations
Who Operates This Facility
Cottonwood Creek Healthcare Community
for profit
Chain Affiliation
Dynasty Healthcare Group
5 facilities nationwide
Chain avg rating: 2.4/5 · Rank 1 of 5 (Best)
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit cottonwoodcreekhealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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