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Strong Medicare quality ratings; public reviewers often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 70 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Cottonwood Creek Healthcare Community has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and attentive nursing staff and clean and well-maintained common areas. Review the component ratings and current source records before deciding.
Families considering Cottonwood Creek should be aware of a significant divide between highly praising recent reviews and severe allegations regarding hygiene and care. While many reviewers celebrate the compassionate nursing staff and clean environment, several others report critical issues including pest infestations, medication errors, and inadequate response to call lights.
Quality Themes
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Distribution · 100 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The staff at Cottonwood Creek has been amazing. Everyone I have encountered has gone above and beyond to help my father and make him comfortable.”
“I was transferred for rehab after FULL SPINAL SURGERY (9days ago) and no pain meds cuz they didn’t even have my medical records. I was basically dumped in the room.”
“I was in with my loved one for multiple hours and not one tech or nurse would walk by let alone come in and check one”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Latest standard survey · Medicare public data
Families have filed numerous complaints against this facility, resulting in 14 complaint-triggered deficiencies across multiple surveys. The most recurring problems involve safety hazards and accident prevention, food safety and dietary services, and maintaining clean, comfortable living environments. While all deficiencies show correction dates, the pattern of repeated issues in the same areas—particularly safety concerns appearing across multiple years—suggests ongoing challenges that families should investigate thoroughly during visits.
Cottonwood Creek Healthcare Community
for profit
Dynasty Healthcare Group
5 facilities nationwide
Chain avg rating: 2.4/5 · Rank 1 of 5 (Highest rating)
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Medicare Care Compare
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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