Heritage House of Richardson
Families consistently rate this highly — reviewers highlight compassionate and long-tenured staff. Schedule a visit to confirm the fit.
based on 72 Google reviews
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What this means for your family
The Monarch at Richardson is an excellent choice for families seeking a warm, community-oriented environment with high-quality activities and dining. The staff's dedication to resident well-being is a standout feature. While the facility is overwhelmingly positive, you may want to verify current staffing levels during evening or weekend shifts to ensure your loved one's specific hygiene or response needs are consistently met.
Google Reviews
Google Reviews
72 reviews on Google“The Monarch at Richardson is highly regarded by families for its exceptionally compassionate and attentive staff, many of whom are noted for their long tenure. Reviewers frequently praise the vibrant activity programs, the clean and beautiful environment, and the facility's ability to provide a sense of family. While the vast majority of feedback is glowing, one reviewer noted concerns regarding staffing levels and leadership.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and long-tenured staff
- Engaging and diverse activity programs
- Clean and beautifully maintained facility
- Pet-friendly environment
- Strong sense of community and family
Concerns
- Staffing shortages and leadership issues
- Consistency in hygiene/showering schedules
Rating Trends
Tap a year to see what changed
Distribution · 101 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With such a small, intimate community of only 9 residents, how do you ensure everyone feels like part of the family during meal times and group activities?
- 2We've heard wonderful things about the longevity of your team; how do you ensure that the same familiar faces are available to assist with personal care and daily routines?
- 3Could you tell us more about the variety of activity programs available and how you tailor them to keep residents engaged with the local Richardson community?
- 4Since the facility is pet-friendly, what is the process for a resident to have a companion animal living with them?
- 5How do you manage staffing levels during overnight hours or weekends to ensure that medical needs and personal hygiene schedules remain consistent?
- 6In the event of a sudden medical emergency after hours, what is the specific protocol for contacting physicians and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The staff are so caring and competent. Melissa, the activities director, could get him to join any activity. He was a quite man to watch him flourish late in life was such a joy.”
“The kind staff truly became a second family to us, always keeping open dialogue as we walked through her final years. It helped more than words can express that we never felt alone over the years.”
“My mom has been living in Memory Care for 10 months and I couldn't be more pleased with the facility and staff. There is always a feeling of joy in the air...”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Heritage House of Richardson had its most recent comprehensive inspection on June 20, 2023, and no violations of state standards were found. Additionally, there are no enforcement actions currently on record for this facility.
Jun 20, 2023RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
The Heritage House of Plano, LLC
for profit
THE HERITAGE HOUSE OF PLANO, LLC
CYNTHIA BOGGS
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit monarchseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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