The Plaza at Richardson
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 57 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 8.0)
Above average in Texas · Below recommended RN staffing · Above average staffing · $7,763 in fines
What this means for your family
The facility appears to have undergone a significant management and staff change recently, with many new families reporting much higher levels of care and communication. However, you should closely monitor staffing levels during evening and weekend shifts, as historical patterns of understaffing and hygiene lapses are the primary risk factor.
Google Reviews
Google Reviews
57 reviews on Google“Families often praise the facility for its compassionate nursing staff and the professionalism of the admissions team, particularly Katrece. However, significant concerns exist regarding staffing shortages, which some reviewers link to hygiene issues and slow response times. While recent reviews suggest a positive shift in care and atmosphere, historical patterns of understaffing and dietary mismanagement remain a point of caution.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Professional and helpful admissions process
- Clean and well-maintained environment
- Effective physical therapy and rehab services
Concerns
- Staffing shortages leading to slow response times (mentioned by 3 reviewers)
- Issues with hygiene and personal care (e.g., soiled clothing/bedding) (mentioned by 2 reviewers)
- Inconsistent dietary management and meal quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care is maintained during busy shifts?
- 2With the recent focus on improving staffing levels, what specific steps is the facility taking to ensure residents receive timely responses to call lights?
- 3Could you walk me through the meal planning process and how you ensure consistent food quality and dietary needs are met for every resident?
- 4What protocols are in place to ensure that personal hygiene and laundry services, like changing bedding and clothing, are handled promptly and thoroughly?
- 5How does the facility manage medical emergencies or sudden changes in a resident's health during the overnight hours?
- 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and caregivers go above and beyond—not only meeting medical needs but also showing kindness and patience every single day.”
“The staff is very nice when you can find an aide or nurse. They are definitely short staffed. However, I have found my ex-husband in dirty (soiled and wet) clothes or just a diaper and shirt on laying on wet sheets.”
“My grandmother spent her last few days here for hospice. They were so caring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Plaza at Richardson shows recurring problems across multiple years, with families filing 16 complaint-triggered deficiency reports. Primary concerns include medication management issues appearing consistently from 2023 through 2026, infection control deficiencies persisting across six separate surveys, and repeated fire safety violations. While all deficiencies show correction dates, the pattern of recurring medication and infection control problems, combined with substantial family complaints, suggests ongoing operational challenges that warrant careful consideration during visits.
Jan 7, 2026Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jun 26, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
May 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 27, 2024Complaint2
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Sep 5, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
May 9, 2024Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Dallas County Hospital District
for profit
RICHARDSON I ENTERPRISES, LLC
JOHN B DOHLMAN
Ownership & Management
Owners
Dallas County Hospital District
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit theplazacare.com
Medicare data downloads
Original nursing home datasets
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