Richardson Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 57 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 8.0)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in EDURO HEALTHCARE chain · $36,140 in fines
What this means for your family
This facility's nursing and activity teams are exceptionally compassionate and are a major strength for resident well-being. However, families must be vigilant regarding clinical oversight, as past reviews have raised critical alarms about bedsores and nutritional neglect.
Google Reviews
Google Reviews
57 reviews on Google“Families considering Richardson Nursing and Rehabilitation will find a facility with a highly praised, compassionate nursing and activity staff that many residents treat like family. However, there are significant, serious allegations regarding neglect, poor hygiene, and inadequate weight management that should be investigated thoroughly during a visit.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Engaging and active programming from the activity department
- Welcoming and professional leadership/administration
- Recent facility improvements and renovations
Concerns
- Allegations of patient neglect and improper feeding (mentioned by 2 reviewers)
- Difficulty contacting the facility via telephone (mentioned by 2 reviewers)
- Issues with facility cleanliness and odors (mentioned by 2 reviewers)
- Staffing shortages or slow response to call bells (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated responses for positive reviews, often using the same phrases regardless of the review content. While they attempt to personalize some 5-star reviews by including the reviewer's name, the core message remains a copy-paste template.
Questions for Your Tour
- 1I've heard wonderful things about your activity department; could you tell me more about the types of engaging programs available for residents?
- 2With the recent facility improvements and renovations, what are some of the most notable upgrades residents can enjoy now?
- 3How does the nursing team ensure that call bells are answered promptly, especially during busy shifts?
- 4What specific protocols are in place to ensure consistent cleanliness and a fresh environment throughout the facility?
- 5Could you describe the process for communicating important medical updates or changes in condition to family members?
- 6How does the staff manage specialized care needs, such as assistance with feeding, to ensure every resident is safe and well-nourished?
Personalized based on this facility's data
Key Review Excerpts
“The staff here are some of the kindest and most compassionate nurses I have ever met. Throughout my visit, several team members warmly asked how my day was going, and each resident greeted me with a smile, creating such a welcoming atmosphere.”
“The nursing team and support staff at Richardson Nursing & Rehabilitation are committed to providing quality care! As a Medical Social Worker I visit nursing facilities all over the DFW and they are one of the best!”
“The facility may not be much to look at but the care the entire staff gives to these residents is far superior to anything I've experienced. This is our 3rd facility for my Dad and we are finally "Home".”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints resulting in 34 deficiencies, indicating ongoing concerns about care quality. The facility has persistent issues with maintaining a safe, clean environment, medication management, and fire safety systems that have recurred across multiple surveys despite corrections. Recent complaints include problems with resident assessments, respiratory care, and infection control, suggesting these issues continue to resurface even after the facility reports fixing them.
Mar 14, 2026Complaint1
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Jun 17, 2025Complaint5
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 25, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Feb 19, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 16, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 12, 2024Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Aug 29, 2024
$8,977
Payment Denial
Aug 29, 2023
14-day denial
Ownership & Operations
Who Operates This Facility
Frio Hospital District
for profit
RICHARDSON NURSING AND REHAB CENTER LLC
KAREN WONG-LI
Chain Affiliation
Eduro Healthcare
35 facilities nationwide
Chain avg rating: 2.3/5 · Rank 13 of 21 (Worst)
Ownership & Management
Owners
Frio Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Arden Courts of Richardson
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Silver Leaf Assisted Living LLC
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