The Reserve at Mills Farm Villa #4
Families consistently rate this highly — reviewers highlight friendly and welcoming staff. Schedule a visit to confirm the fit.
based on 98 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a beautiful, high-end environment with a very warm and attentive staff. However, you should specifically ask about their protocols for fall detection and how they ensure all safety alarms are functional and monitored 24/7.
Google Reviews
Google Reviews
98 reviews on Google“Families can expect a beautiful, upscale environment with highly praised, friendly staff and engaging activities for seniors. While most residents enjoy the high quality of care and modern amenities, one critical report regarding safety alarms and management responsiveness warrants careful investigation during your tour.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Beautiful, modern facilities
- Engaging resident activities
- Clean and well-maintained environment
Concerns
- Safety alarm reliability and management responsiveness
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is so wonderful to see how beautiful and modern the villa looks; how do you ensure the home stays this clean and well-maintained with six residents?
- 2We noticed how much the owner personally engages with everyone's feedback; how does that level of communication extend to the families of the residents?
- 3What kind of engaging daily activities do you have planned to keep the residents social and active within the home?
- 4In the event of a medical emergency or a need for urgent care during the night, what is your specific protocol for alerting staff and managing alarms?
- 5Since this is a more intimate setting with six residents, how do you manage the balance between personalized care and ensuring all safety systems are monitored 24/7?
- 6How do you approach the monthly care costs to ensure families feel they are receiving great value for the high level of service provided here?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been there a year. She is happy, enjoys engaging activities, and good meals. The team is responsive to her needs.”
“Professional, caring employees that know each resident. Beautiful area, common areas and modern apartments. A variety of activities that appeal to all kinds.”
“The location and facilities are amazing but the staff make it a place that I am grateful my friend can call home”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Nov 17, 2022Other
The facility failed to ensure medication was administered according to physician orders for one resident. Specifically, the Medication Aide was following verbal parameters from a family member to withhold insulin when blood sugar was below 100, despite there being no physician order for such parameters. This resulted in the resident not receiving scheduled insulin doses as prescribed.
Jan 14, 2021Routine
The facility failed to provide adequate supervision for Resident #3, who had a history of multiple falls, cognitive impairment, and was identified as a fall risk. Specifically, the resident was observed walking from her room to the dining area without her required walker, despite her service plan requiring reminders to use it for safety.
Jan 4, 2021Routine
The facility failed to provide adequate supervision for Resident #3, who had a history of multiple falls, cognitive impairment, and was identified as a fall risk. Specifically, the facility's failure to implement necessary supervision in accordance with the resident's assessed needs and care plan was noted.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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