Public Google reviewers rate this highly and often mention warm and professional staff. Schedule a visit to confirm the fit.
based on 98 Google reviews
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Public Google reviewers rate The Reserve at Mills Farm Villa #1 highly. Reviewers highlight: warm and professional staff, beautiful, modern facilities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families can expect a beautiful, upscale environment with a highly praised staff known for being welcoming, professional, and attentive to resident needs. While most reviews highlight excellent dining and engaging activities, one critical report regarding safety alarms and management responsiveness warrants a thorough investigation during your tour.
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Key Review Excerpts
“My mother has been there a year. She is happy, enjoys engaging activities, and good meals. The team is responsive to her needs.”
“Professional, caring employees that know each resident. Beautiful area, common areas and modern apartments. A variety of activities that appeal to all kinds.”
“The location and facilities are amazing but the staff make it a place that I am grateful my friend can call home”
Source: NC Division of Health Service Regulation
The facility failed to ensure the Primary Care Provider (PCP) was notified of blood pressure parameters for a resident. Specifically, multiple blood pressure readings outside of the prescribed parameters were recorded in the resident's vitals, but there was no documentation that the PCP was notified of these readings.
The facility failed to ensure the Primary Care Provider (PCP) was notified of blood pressure parameters for a resident. Specifically, multiple blood pressure readings outside of the prescribed parameters (systolic < 90 or > 180) were recorded in the eMAR, but there was no documentation in the resident's record or confirmation from the PCP's office that the physician had been notified.
The facility failed to ensure sufficient staff were on duty to meet the supervision needs of a resident with gait instability and a history of falls. Specifically, the resident required supervision when ambulating, but staffing levels were inadequate to provide necessary oversight.
The facility failed to ensure medication administration records were accurate. Specifically, a resident missed 20 doses of Synthroid without documentation, and duplicate entries for cephalexin were found in the eMAR system.
The facility failed to ensure sufficient staff were on duty to meet the supervision needs of a resident with gait instability and a history of falls. This resulted in six unwitnessed falls for Resident #3 over a three-month period.
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