The Reserve at Mills Farm Villa #2
Families consistently rate this highly — reviewers highlight friendly and professional staff. Schedule a visit to confirm the fit.
based on 98 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a beautiful, high-end environment with a staff that truly cares for residents. However, you should specifically ask about their protocols for emergency call systems and how they handle maintenance of safety equipment to ensure peace of mind.
Google Reviews
Google Reviews
98 reviews on Google“Families can expect a beautiful, upscale environment with a highly praised staff known for being welcoming, professional, and attentive to resident needs. While most reviews highlight excellent activities and a clean facility, one critical report regarding safety alarms and management responsiveness warrants a thorough investigation during your tour.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and professional staff
- Beautiful, modern, and clean facilities
- Engaging resident activities
- Welcoming and thorough tour process
Concerns
- Safety alarm reliability and management responsiveness
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It’s so wonderful to see how beautifully maintained and modern the villa looks; how do you ensure this level of cleanliness is maintained throughout the day?
- 2We noticed how much care you put into responding to everyone's feedback online; how does that commitment to communication translate to how you interact with families daily?
- 3With such a small, intimate group of six residents, what kind of personalized daily activities do you plan to keep everyone engaged?
- 4In the event of a medical emergency or an equipment malfunction during the night, what is your specific protocol for ensuring immediate response?
- 5How do you manage the safety alarm systems within the home to ensure residents are monitored effectively at all times?
- 6Since the home is so welcoming, how do you help new residents integrate into the existing group to make them feel at home right away?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been there a year. She is happy, enjoys engaging activities, and good meals. The team is responsive to her needs.”
“Professional, caring employees that know each resident. Beautiful area, common areas and modern apartments. A variety of activities that appeal to all kinds.”
“The location and facilities are amazing but the staff make it a place that I am grateful my friend can call home”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Sep 22, 2022Other
The facility failed to ensure physician orders were implemented for a resident who had an order for weekly blood pressure checks. Records for July, August, and September 2022 showed only one blood pressure entry per month, indicating the weekly requirement was not being met. Staff and administration were unaware of the specific order or their responsibility to track it in the eMAR.
Jan 27, 2021Routine
The facility failed to ensure that one of three sampled staff members had completed a required tuberculosis (TB) skin test. While a billing statement showed a test was placed, there was no documentation that the test was read or that the results were recorded in the employee's personnel file.
The facility failed to ensure proper documentation of physician orders and the implementation of specified treatments within the resident's record.
Jan 27, 2021Routine
The facility failed to ensure that one of three sampled staff members completed a required tuberculosis (TB) skin test screening upon employment. Documentation was not available in the personnel record to verify the staff member was free of tuberculosis disease.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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