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Limited public data on Phoenix Assisted Care. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 22 Google reviews
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Every family's needs are unique. We encourage you to visit Phoenix Assisted Care in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Families should exercise extreme caution, as recent reviews highlight severe safety concerns regarding residents wandering off-site and significant lapses in medical and hygiene care. While some older reviews praise the cleanliness and the compassionate nature of specific staff members like Chris or Donna, more recent feedback points to critical failures in communication and resident supervision.
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Distribution · 22 analyzed
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Key Review Excerpts
“My hats off to Chris the social worker at Phoenix, for doing an excellent job at communicating with the family members, preparing for my father’s arrival and for welcoming him into the facility.”
“I saw a very old woman who could just barely walk, pushing an empty wheelchair on my street. She looked very out of place wandering around, running into the curb with the wheelchair, and stumbling.”
“The facility was older, not fancy but clean and met my temporary needs. I also liked the fact that there were no hidden charges and that the monthly fee included medication administration, as much assistance as was needed for each resident, and laundry services if desired.”
Source: NC Division of Health Service Regulation
The facility failed to maintain a clean and safe environment due to the presence of live and dead cockroaches and cockroach excrement throughout the facility. Additionally, unsecured personal care products were observed in residents' rooms on the Special Care Unit (SCU), creating potential hazards.
The facility failed to maintain a safe and clean environment due to the presence of live cockroaches, dead cockroaches, and cockroach excrement throughout the facility. Additionally, personal care products were found unsecured in residents' rooms within the Special Care Unit (SCU).
The facility failed to maintain a clean and safe environment due to the presence of live cockroaches, dead cockroaches, and cockroach excrement throughout the facility. This condition poses health risks, including potential allergic reactions and the spread of bacteria such as salmonella.
The facility failed to maintain a clean and orderly environment due to the presence of live and dead cockroaches and cockroach excrement throughout the facility. Specifically, in resident room 37, live cockroaches were observed on clothing and the bathroom floor, along with dead cockroach fragments and droppings. A resident interview confirmed that cockroaches are seen daily in both their room and the dining area.
The facility failed to maintain a clean and orderly environment due to the presence of live cockroaches, dead cockroaches, and cockroach excrement throughout the facility. Specific observations in resident rooms 30, 37, and 38 included cockroaches crawling on personal items and clothing, as well as droppings on furniture and bathroom electrical outlets.
The facility failed to maintain a clean and orderly environment due to the presence of live and dead cockroaches and cockroach excrement throughout the facility. Specific observations included infestations in resident rooms 30, 36, 37, and 38, as well as in common areas like the dining room and hallways. Residents reported seeing cockroaches daily and experiencing them in their beds.
The facility failed to maintain a clean and safe environment due to the presence of live cockroaches, dead cockroaches, and cockroach excrement throughout the facility. Specific observations included insect activity in the dishwashing and food preparation areas, as well as pests and droppings found in resident rooms.
The facility failed to provide a safe and clean environment due to the presence of live and dead cockroaches and cockroach excrement throughout the facility. This violation indicates a failure to maintain the home in an acceptable, clean, and orderly manner.
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Google Reviews
22 reviews from families & visitors
NC DHSR — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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