Phoenix Assisted Care
Limited public data on Phoenix Assisted Care. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 22 Google reviews
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What this means for your family
While older reviews suggest this facility was once a clean and reliable option for temporary care, recent reviews indicate dangerous lapses in resident supervision and communication. If you choose this facility, you must specifically verify their protocols for preventing wandering and ensure that administrative staff are responsive to family inquiries.
Google Reviews
Google Reviews
22 reviews analyzed“Families should exercise extreme caution, as recent reviews highlight severe safety concerns regarding residents wandering off-site and significant lapses in medical and hygiene care. While some older reviews praise the cleanliness and the compassionate nature of specific staff members like Chris or Donna, more recent feedback points to critical failures in communication and resident supervision.”
Quality Themes
Tap a score for detailsStrengths
- Clean and tidy living spaces
- Compassionate social work and administration
- Transparent pricing with no hidden fees
- Engaging activities for residents
Concerns
- Resident wandering and lack of security (mentioned by 2 reviewers)
- Poor administrative communication (mentioned by 2 reviewers)
- Neglect of basic hygiene and medical needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and tidy the living spaces are here; could you show us some of the recent updates to the resident rooms?
- 2Since we know how important staying connected is, what is your process for keeping families updated on their loved one's well-being and any changes in their care?
- 3What kind of daily activities or social outings do you have planned to keep the residents engaged and active?
- 4How do you manage resident safety and security, especially for those who might tend to wander or need extra supervision?
- 5Can you walk us through your protocol for handling medical emergencies or sudden changes in a resident's health needs after hours?
- 6We are looking for a very consistent level of personal care; how do you ensure that every resident's daily hygiene and medical routines are strictly followed by the staff?
Personalized based on this facility's data
Key Review Excerpts
“My hats off to Chris the social worker at Phoenix, for doing an excellent job at communicating with the family members, preparing for my father’s arrival and for welcoming him into the facility.”
“I saw a very old woman who could just barely walk, pushing an empty wheelchair on my street. She looked very out of place wandering around, running into the curb with the wheelchair, and stumbling.”
“The facility was older, not fancy but clean and met my temporary needs. I also liked the fact that there were no hidden charges and that the monthly fee included medication administration, as much assistance as was needed for each resident, and laundry services if desired.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Apr 26, 2025Complaint
The facility failed to maintain a clean and safe environment due to the presence of live and dead cockroaches and cockroach excrement throughout the facility. Additionally, unsecured personal care products were observed in residents' rooms on the Special Care Unit (SCU), creating potential hazards.
Apr 16, 2025Complaint
The facility failed to maintain a safe and clean environment due to the presence of live cockroaches, dead cockroaches, and cockroach excrement throughout the facility. Additionally, personal care products were found unsecured in residents' rooms within the Special Care Unit (SCU).
Feb 13, 2025Complaint
The facility failed to maintain a clean and safe environment due to the presence of live cockroaches, dead cockroaches, and cockroach excrement throughout the facility. This condition poses health risks, including potential allergic reactions and the spread of bacteria such as salmonella.
Feb 13, 2025Complaint
The facility failed to maintain a clean and orderly environment due to the presence of live and dead cockroaches and cockroach excrement throughout the facility. Specifically, in resident room 37, live cockroaches were observed on clothing and the bathroom floor, along with dead cockroach fragments and droppings. A resident interview confirmed that cockroaches are seen daily in both their room and the dining area.
Nov 20, 2024Complaint
The facility failed to maintain a clean and orderly environment due to the presence of live and dead cockroaches and cockroach excrement throughout the facility. Specific observations included infestations in resident rooms 30, 36, 37, and 38, as well as in common areas like the dining room and hallways. Residents reported seeing cockroaches daily and experiencing them in their beds.
Nov 20, 2024Complaint
The facility failed to maintain a clean and orderly environment due to the presence of live cockroaches, dead cockroaches, and cockroach excrement throughout the facility. Specific observations in resident rooms 30, 37, and 38 included cockroaches crawling on personal items and clothing, as well as droppings on furniture and bathroom electrical outlets.
Sep 6, 2024Complaint
The facility failed to provide a safe and clean environment due to the presence of live and dead cockroaches and cockroach excrement throughout the facility. This violation indicates a failure to maintain the home in an acceptable, clean, and orderly manner.
Sep 6, 2024Complaint
The facility failed to maintain a clean and safe environment due to the presence of live cockroaches, dead cockroaches, and cockroach excrement throughout the facility. Specific observations included insect activity in the dishwashing and food preparation areas, as well as pests and droppings found in resident rooms.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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