Public Google reviewers rate this highly and often mention friendly and professional staff. Schedule a visit to confirm the fit.
based on 100 Google reviews
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Public Google reviewers rate The Reserve at Mills Farm highly. Reviewers highlight: friendly and professional staff, beautiful, modern facilities and grounds. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering The Reserve at Mills Farm will find a highly-regarded community praised for its beautiful, modern facilities and exceptionally friendly, professional staff. While most residents enjoy engaging activities and quality meals, one critical report regarding safety alarms and management responsiveness warrants a thorough investigation during your tour.
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Key Review Excerpts
“Best place for my parents. Highly recommend. Professional, caring employees that know each resident. Beautiful area, common areas and modern apartments. A variety of activities that appeal to all kinds. Especially like the family events. My parents love it here.”
“Came to visit a dear friend and Katie was at the front desk. She went above and beyond to be welcoming. She also took the time to check in on my friend when I was concerned, walked me to the cafe when I was lost and ensured that it was a great visit all around.”
“My mother has been there a year. She is happy, enjoys engaging activities, and good meals. The team is responsive to her needs. I am always impressed.”
Source: NC Division of Health Service Regulation
The facility failed to ensure that one of three personal care aides had been competency validated for licensed health professional support tasks. Specifically, the staff member had not demonstrated competence through return demonstration for applying and removing bandages.
The facility failed to ensure that one of three personal care aides had been competency validated for licensed health professional support tasks. Specifically, the staff member had not undergone return demonstration for tasks including applying and removing bandages.
The facility failed to ensure proper wound care for a resident, resulting in a large, moist, and foul-smelling stain on the resident's gown and bedding. A personal care aide was performing dressing changes without having received proper training or competency validation for the procedure.
The facility failed to maintain hot water temperatures within the required range of 100°F to 116°F. Specifically, three water fixtures were found to exceed the maximum temperature, including sinks in two public bathrooms and a resident's bathroom. Maintenance logs also failed to reflect these temperature excursions.
The facility failed to maintain hot water temperatures within the required range of 100-116 degrees Fahrenheit. Specifically, water temperatures were found to be as high as 140.7°F in two public bathrooms and 119.8°F in a resident's bathroom.
The facility failed to provide supervision of residents in accordance with each resident's assessed needs, care plan, and current symptoms. This was identified as a Type A2 violation.
The facility failed to ensure physician orders were implemented for a resident requiring weekly blood pressure checks. Record reviews showed only one blood pressure entry for July, August, and September 2022. Staff and administration were unaware of the specific order and failed to use the facility's tracking system to ensure compliance.
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