The Reserve at Mills Farm
Families consistently rate this highly — reviewers highlight friendly and professional staff. Schedule a visit to confirm the fit.
based on 98 Google reviews
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What this means for your family
The Reserve at Mills Farm offers a beautiful, upscale environment with a staff that truly excels at making residents feel at home. However, because of a serious allegation regarding room alarm failures, you should specifically ask management about their protocols for fall detection and how they handle emergency response communication.
Google Reviews
Google Reviews
98 reviews on Google“Families considering The Reserve at Mills Farm will find a highly-regarded community praised for its beautiful, modern facilities and exceptionally friendly, professional staff. While most residents enjoy engaging activities and quality meals, one critical report regarding safety alarms and management responsiveness warrants a thorough investigation during your tour.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and professional staff
- Beautiful, modern facilities and grounds
- Engaging resident activities
- Clean and well-maintained environment
Concerns
- Safety alarm reliability and management responsiveness
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is so wonderful to see how beautifully maintained and modern the grounds are; how often are the common areas and resident rooms deep-cleaned?
- 2I noticed how much care goes into responding to everyone's feedback here; how does the management team typically communicate important updates or changes to families?
- 3The resident activities look so engaging; could you walk us through what a typical weekly schedule looks like for someone living here?
- 4In the event of a medical emergency or if a resident needs help during the night, what specific protocols are in place to ensure a rapid response?
- 5Since the community is such a cozy size with 35 residents, how do you ensure that every person's individual needs and safety alerts are monitored closely at all times?
- 6We want to make sure we understand the full scope of care provided; how does the monthly cost structure account for the different levels of assistance a resident might need as they age?
Personalized based on this facility's data
Key Review Excerpts
“Best place for my parents. Highly recommend. Professional, caring employees that know each resident. Beautiful area, common areas and modern apartments. A variety of activities that appeal to all kinds. Especially like the family events. My parents love it here.”
“Came to visit a dear friend and Katie was at the front desk. She went above and beyond to be welcoming. She also took the time to check in on my friend when I was concerned, walked me to the cafe when I was lost and ensured that it was a great visit all around.”
“My mother has been there a year. She is happy, enjoys engaging activities, and good meals. The team is responsive to her needs. I am always impressed.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
May 11, 2023Follow-up
The facility failed to ensure that one of three personal care aides had been competency validated for licensed health professional support tasks. Specifically, the staff member had not undergone return demonstration for tasks including applying and removing bandages.
The facility failed to ensure proper wound care for a resident, resulting in a large, moist, and foul-smelling stain on the resident's gown and bedding. A personal care aide was performing dressing changes without having received proper training or competency validation for the procedure.
May 11, 2023Follow-up
The facility failed to ensure that one of three personal care aides had been competency validated for licensed health professional support tasks. Specifically, the staff member had not demonstrated competence through return demonstration for applying and removing bandages.
Feb 3, 2023Complaint
The facility failed to maintain hot water temperatures within the required range of 100°F to 116°F. Specifically, three water fixtures were found to exceed the maximum temperature, including sinks in two public bathrooms and a resident's bathroom. Maintenance logs also failed to reflect these temperature excursions.
Feb 3, 2023Complaint
The facility failed to maintain hot water temperatures within the required range of 100-116 degrees Fahrenheit. Specifically, water temperatures were found to be as high as 140.7°F in two public bathrooms and 119.8°F in a resident's bathroom.
The facility failed to provide supervision of residents in accordance with each resident's assessed needs, care plan, and current symptoms. This was identified as a Type A2 violation.
Sep 22, 2022Other
The facility failed to ensure physician orders were implemented for a resident requiring weekly blood pressure checks. Record reviews showed only one blood pressure entry for July, August, and September 2022. Staff and administration were unaware of the specific order and failed to use the facility's tracking system to ensure compliance.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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