Public Google reviewers rate this highly and often mention warm and professional staff. Schedule a visit to confirm the fit.
based on 98 Google reviews
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Public Google reviewers rate The Reserve at Mills Farm Villa #3 highly. Reviewers highlight: warm and professional staff, beautiful, modern, and clean facilities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families can expect a beautiful, upscale environment with highly praised, friendly, and professional staff who excel at making residents and visitors feel welcome. While most reviews highlight excellent activities and a clean facility, one critical report regarding safety alarms and management responsiveness warrants careful investigation during your tour.
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Key Review Excerpts
“The location and facilities are amazing but the staff make it a place that I am grateful my friend can call home”
“Professional, caring employees that know each resident. Beautiful area, common areas and modern apartments. A variety of activities that appeal to all kinds.”
“Michelle did a wonderful job showing us around, answering all of our questions, and making us feel welcome!”
Source: NC Division of Health Service Regulation
The facility failed to administer a narcotic pain reliever (morphine) and a narcotic anti-anxiety medication as ordered by a hospice provider for one resident. Specifically, there was no documentation of scheduled morphine doses being administered between March 21, 2023, and March 23, 2023, despite the medication being available on hand.
The facility failed to notify the physician for fingerstick blood sugar (FSBS) readings less than 100 as ordered for one resident. Specifically, the facility administered insulin despite blood glucose levels being significantly below the required threshold of 100. This failure occurred across multiple dates in November and December 2022.
The facility failed to ensure proper referral and follow-up for a resident's health care needs. Specifically, the facility did not notify the physician regarding finger stick blood sugar readings that were less than 100, as required by the resident's medical orders.
The facility failed to ensure medication was administered as ordered for 1 of 3 sampled residents. Specifically, the Medication Aide did not administer scheduled Novolog insulin when blood sugar levels were below 100 because they were following unauthorized verbal parameters requested by a family member. This practice placed the resident at risk for hypoglycemia or hyperglycemia.
The facility failed to provide adequate supervision for a resident with a history of falls. Specifically, a resident was found on the floor in another resident's room, and staff members were unable to recall the incident or the notification process during interviews.
The facility failed to provide adequate supervision for a resident with a history of falls. Specifically, following a fall on 11/18/20, there was no documentation of the required 30-minute to hourly checks for the subsequent 72 hours as mandated by facility policy.
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