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Adult Family Home

The Reserve at Mills Farm Villa #3

Families consistently rate this highly — reviewers highlight warm and professional staff. Schedule a visit to confirm the fit.

2020 Mills Chase Loop, Apex, NC 275236 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.6/5

based on 98 Google reviews

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What this means for your family

This facility is an excellent choice if you prioritize a beautiful, upscale environment and a staff that treats residents with genuine warmth. However, because one reviewer reported a serious issue with room alarms and management, you should specifically ask for documentation on their safety monitoring systems and emergency response protocols during your visit.

Google Reviews

Google Reviews

98 reviews on Google
Families can expect a beautiful, upscale environment with highly praised, friendly, and professional staff who excel at making residents and visitors feel welcome. While most reviews highlight excellent activities and a clean facility, one critical report regarding safety alarms and management responsiveness warrants careful investigation during your tour.

Quality Themes

Tap a score for details
Food5.0Staff10.0Clean10.0Activities9.0MedsN/AMemoryN/AComms8.0Value2.0

Strengths

  • Warm and professional staff
  • Beautiful, modern, and clean facilities
  • Engaging resident activities
  • Welcoming and empathetic atmosphere

Concerns

  • Safety alarm reliability and management responsiveness

Rating Trends

Tap a year to see what changed

2344.62023(11)4.82024(10)4.62025(9)

Distribution · 30 analyzed

5
27
4
0
3
1
2
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How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is so wonderful to see how much care you put into responding to every family member's feedback; how does that commitment to communication translate to how you interact with residents daily?
  • 2The home looks incredibly modern and clean; what specific routines do you have in place to maintain that beautiful environment for the six residents?
  • 3We noticed there are many engaging activities mentioned by others; could you walk us through what a typical afternoon of social engagement looks like here?
  • 4In a smaller, intimate setting like this, what specific protocols are in place to ensure safety alarms are monitored and addressed immediately at all hours?
  • 5How do you manage medical needs or sudden changes in health during the night when the smaller staff is on duty?
  • 6Since this is such a cozy, six-person home, how do you balance providing personalized care with the need for structured daily routines?

Personalized based on this facility's data


Key Review Excerpts

The location and facilities are amazing but the staff make it a place that I am grateful my friend can call home

Visitor of a resident · 2023★★★★★

Professional, caring employees that know each resident. Beautiful area, common areas and modern apartments. A variety of activities that appeal to all kinds.

Family of resident · 2024★★★★★

Michelle did a wonderful job showing us around, answering all of our questions, and making us feel welcome!

Prospective resident family · 2024★★★★★
Source: 98 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

6total
6deficiencies
Mar 27, 2023Follow-up
Medication AdministrationC 330

The facility failed to administer a narcotic pain reliever (morphine) and a narcotic anti-anxiety medication as ordered by a hospice provider for one resident. Specifically, there was no documentation of scheduled morphine doses being administered between March 21, 2023, and March 23, 2023, despite the medication being available on hand.

Jan 24, 2023Follow-up
Health CareC000

The facility failed to notify the physician for fingerstick blood sugar (FSBS) readings less than 100 as ordered for one resident. Specifically, the facility administered insulin despite blood glucose levels being significantly below the required threshold of 100. This failure occurred across multiple dates in November and December 2022.

Jan 24, 2023Follow-up
Health CareC 246

The facility failed to ensure proper referral and follow-up for a resident's health care needs. Specifically, the facility did not notify the physician regarding finger stick blood sugar readings that were less than 100, as required by the resident's medical orders.

Nov 17, 2022Other
Medication AdministrationC330

The facility failed to ensure medication was administered as ordered for 1 of 3 sampled residents. Specifically, the Medication Aide did not administer scheduled Novolog insulin when blood sugar levels were below 100 because they were following unauthorized verbal parameters requested by a family member. This practice placed the resident at risk for hypoglycemia or hyperglycemia.

Jan 28, 2021Routine
Personal Care and SupervisionC 243

The facility failed to provide adequate supervision for a resident with a history of falls. Specifically, a resident was found on the floor in another resident's room, and staff members were unable to recall the incident or the notification process during interviews.

Jan 28, 2021Routine
Personal Care and Supervision10A NCAC 13G .0901(b)

The facility failed to provide adequate supervision for a resident with a history of falls. Specifically, following a fall on 11/18/20, there was no documentation of the required 30-minute to hourly checks for the subsequent 72 hours as mandated by facility policy.

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References & Resources

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