The Plaza Rehab and Nursing Center
Strong Medicare quality ratings; families often praise friendly front desk and administrative staff. Still worth an in-person visit.
based on 1,091 Google reviews
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What this means for your family
Choosing The Plaza Rehab and Nursing Center means your loved one is in a facility that ranks well on Medicare quality measures. High RN hours correlate directly with lower rates of hospital readmission and better specialized care coordination. Families frequently praise: friendly front desk and administrative staff and clean and organized visiting environment. While no facility is perfect, the clinical data here is encouraging.
Google Reviews
Google Reviews
1,091 reviews on Google“Families should exercise caution due to serious reports of neglect, lack of communication, and hygiene issues such as pests and unsanitary kitchen conditions. While many visitors praise the friendliness of the front desk and certain nursing staff, there are recurring, critical complaints regarding inconsistent care for dementia patients and unresponsive nursing stations.”
Quality Themes
Strengths
- Friendly front desk and administrative staff
- Clean and organized visiting environment
- Professionalism from certain nursing units (e.g., West 4)
- Welcoming atmosphere for visitors
Concerns
- Unresponsive nursing station phones during morning shifts (mentioned by 2 reviewers)
- Poor food quality, including cold meals and lack of variety (mentioned by 2 reviewers)
- Hygiene and pest issues (roaches/unsanitary kitchen) (mentioned by 2 reviewers)
- Inadequate attention to hygiene/changing for residents (mentioned by 2 reviewers)
- Lack of communication regarding patient status/care plans (mentioned by 2 reviewers)
Rating Trends
Distribution · 223 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how responsive the management is to feedback; how does the administration work with families to address any concerns regarding daily care or facility maintenance?
- 2We noticed the West 4 unit has received great praise for professionalism; could you tell us more about the nursing standards and how you ensure consistent communication between the nursing station and families?
- 3What steps are taken to ensure that meal service remains warm, nutritious, and varied for all residents throughout the day?
- 4How does the facility manage hygiene and cleanliness protocols, especially regarding resident care and the dining areas?
- 5Can you describe the daily activities and social engagement opportunities available to help residents stay active and connected?
- 6In the event of a medical emergency or a change in a resident's condition, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The staff members are very kind, patient, courteous and caring. They respond quickly to assist those in distress or in need of assistance.”
“I have a problem with having no one answer the phones at the nurses station during the morning shift... I also have problem with the morning shift not changing or checking to see if she needs to be changed before their shift ends”
“My husband's was extremly happy with the services provided. He was on the unit West 4, the nurses, CNA'S and all the staff gave him the best services.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems across multiple areas, with families filing complaints that triggered investigations for abuse reporting failures, resident safety hazards, and pest control issues. The most persistent deficiency patterns involve fire safety and emergency preparedness, abuse and neglect protections, and building safety compliance. While most issues appear corrected after citation, the pattern of repeated violations in critical safety areas and multiple family complaints suggests ongoing operational challenges that warrant careful consideration.
Dec 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 6, 2025Routine6
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
May 6, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Apr 16, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 10, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 16, 2023Routine28
Egress Deficiencies
Provide sliding doors free of hazards, operable without special knowledge or effort, and meet weight requirements to set door in motion.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have correct number of accessible exits for each story.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Meet other general requirements that are deficient.
Ownership & Operations
Who Operates This Facility
The Plaza Rehab and Nursing Center
for profit
Chain Affiliation
Citadel Care Centers
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 5 (Best)
Ownership & Management
Owners
Friedman, Leopold
Owner
Philipson, Avi
Owner
Philipson, Raquel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
1,091 reviews from families & visitors
Official Website
Visit plazarehabilitation.com
Medicare data downloads
Original nursing home datasets
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