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Nursing HomeMedicaid

New Riverdale Rehab and Nursing

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

641 West 230th St, West Bronx · Bronx, NY 10463146 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
2.9/5

based on 94 Google reviews

5
4
3
2
1
New Riverdale Rehab and Nursing Nursing Home in Bronx, NY — Street View
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What this means for your family

While some patients report successful rehabilitation, the high frequency of reports regarding pest infestations and unsanitary living conditions is deeply concerning. If you consider this facility, conduct an unannounced visit to the specific floor where your loved one would reside and ask management directly about their pest control and cleaning protocols.

Google Reviews

Google Reviews

94 reviews on Google
New Riverdale Rehab and Nursing receives highly polarized feedback, with many families reporting severe neglect, unsanitary conditions, and pest infestations. While some reviewers praise specific staff members and successful rehabilitation outcomes, the recurring reports of poor hygiene, inadequate staffing, and a depressing institutional environment make this a high-risk facility for many families.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean1.0Activities4.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Dedicated individual staff members
  • Effective physical therapy outcomes
  • Accessible social work department
  • Responsive to specific administrative inquiries

Concerns

  • Severe sanitation issues including mice, roaches, and urine odors (mentioned by 12 reviewers)
  • Negligent nursing care and slow response times (mentioned by 9 reviewers)
  • Poor physical building maintenance and gloomy environment (mentioned by 7 reviewers)
  • Inadequate communication and difficulty reaching doctors (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(3)'18(1)'20(4)'22(13)'24(15)'26(10)

Distribution · 97 analyzed

5
36
4
11
3
5
2
1
1
44

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard great things about your physical therapy outcomes; could you tell us more about how the therapy team works with new residents?
  • 2How does the facility manage regular deep cleaning and pest control to ensure a fresh and sanitary environment for everyone?
  • 3What is the process for communicating important medical updates or changes in condition from the doctors to the family members?
  • 4Could you describe the daily activity schedule and how you keep residents engaged with social events?
  • 5How do the nursing staff ensure that medication administration is handled accurately and that response times to call lights are kept brief?
  • 6We noticed some administrative staff are very responsive to inquiries; how does the facility handle feedback or concerns from families regarding building maintenance?

Personalized based on this facility's data


Key Review Excerpts

The nurses and maintenance do not care. Patients scream and cry but no one checks on them.

Family member · 2026☆☆☆☆

The staff didn't hesitate to admit him. It may not be the fanciest place but the staff is caring and professional.

Daughter of resident · 2025★★★★★

The nurses are overworked which causes them to take out there anger on the patients most of the cna can barely speak English so it’s hard to communicate with the patients.

Former resident · 2023☆☆☆☆
Source: 94 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
56%
Registered nurses for medical care
Total Nursing
2.52hrs
62%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility62.7%
Worse than Avg
Here
62.7%
US
93.4%
NY
91.3%
Bronx
89.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
12.1%
NY
18.9%
Bronx
28.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility79.9%
Worse than Avg
Here
79.9%
US
95.5%
NY
95.3%
Bronx
93.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.4%
Mixed vs Avgs
Here
6.4%
US
19.5%
NY
13.3%
Bronx
6.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
15.3%
NY
13.8%
Bronx
11.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
14.4%
NY
14.8%
Bronx
12.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility32.6%
Worse than Avg
Here
32.6%
US
81.8%
NY
77.0%
Bronx
66.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.5%
Better than Avg
Here
87.5%
US
79.7%
NY
78.8%
Bronx
70.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
NY
1.2%
Bronx
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
1penalties
Above state avg (7.6)
6 complaint-triggered
$60,997 in fines

New Riverdale has a concerning pattern of complaint-triggered deficiencies, with families filing reports about abuse protection and reporting failures that recurred in both 2023 and 2025. The facility struggles most with care planning, resident safety and environment standards, and fire safety systems, with many issues persisting across multiple surveys despite correction claims. While all deficiencies show correction dates, the repeated problems in critical areas like abuse prevention suggest ongoing systematic challenges families should carefully consider.

Mar 19, 2025Complaint
4
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

Mar 19, 2025Routine
14
0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0577Minimal · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Jun 21, 2023Routine
10
0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jun 21, 2023Complaint
2
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 30, 2021Routine
7
0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

Federal Penalties

Fine

Mar 19, 2025

$46,905

Ownership & Operations

Who Operates This Facility

Owner / Operator

New Riverdale Rehab and Nursing

Organization Type

for profit

Chain Affiliation

Chain Name

Citadel Care Centers

Chain Size

5 facilities nationwide

Chain avg rating: 3.0/5 · Rank 4 of 5 (Worst)

Ownership & Management

Owners

Bescar LLC

Owner · Organization

10%

Friedman, Leopold

Owner

50%

Philipson, Avi

Owner

13%

Philipson, Raquel

Owner

13%

Key personnel

Terrano, MonicaW-2 Managing EmployeeFriedman, LeopoldOfficer / DirectorFuchs, BernardOfficer / DirectorPhilipson, AviOfficer / DirectorPhilipson, RaquelOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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