New Riverdale Rehab and Nursing
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 94 Google reviews

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What this means for your family
While some patients report successful rehabilitation, the high frequency of reports regarding pest infestations and unsanitary living conditions is deeply concerning. If you consider this facility, conduct an unannounced visit to the specific floor where your loved one would reside and ask management directly about their pest control and cleaning protocols.
Google Reviews
Google Reviews
94 reviews on Google“New Riverdale Rehab and Nursing receives highly polarized feedback, with many families reporting severe neglect, unsanitary conditions, and pest infestations. While some reviewers praise specific staff members and successful rehabilitation outcomes, the recurring reports of poor hygiene, inadequate staffing, and a depressing institutional environment make this a high-risk facility for many families.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual staff members
- Effective physical therapy outcomes
- Accessible social work department
- Responsive to specific administrative inquiries
Concerns
- Severe sanitation issues including mice, roaches, and urine odors (mentioned by 12 reviewers)
- Negligent nursing care and slow response times (mentioned by 9 reviewers)
- Poor physical building maintenance and gloomy environment (mentioned by 7 reviewers)
- Inadequate communication and difficulty reaching doctors (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about your physical therapy outcomes; could you tell us more about how the therapy team works with new residents?
- 2How does the facility manage regular deep cleaning and pest control to ensure a fresh and sanitary environment for everyone?
- 3What is the process for communicating important medical updates or changes in condition from the doctors to the family members?
- 4Could you describe the daily activity schedule and how you keep residents engaged with social events?
- 5How do the nursing staff ensure that medication administration is handled accurately and that response times to call lights are kept brief?
- 6We noticed some administrative staff are very responsive to inquiries; how does the facility handle feedback or concerns from families regarding building maintenance?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and maintenance do not care. Patients scream and cry but no one checks on them.”
“The staff didn't hesitate to admit him. It may not be the fanciest place but the staff is caring and professional.”
“The nurses are overworked which causes them to take out there anger on the patients most of the cna can barely speak English so it’s hard to communicate with the patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
New Riverdale has a concerning pattern of complaint-triggered deficiencies, with families filing reports about abuse protection and reporting failures that recurred in both 2023 and 2025. The facility struggles most with care planning, resident safety and environment standards, and fire safety systems, with many issues persisting across multiple surveys despite correction claims. While all deficiencies show correction dates, the repeated problems in critical areas like abuse prevention suggest ongoing systematic challenges families should carefully consider.
Mar 19, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Mar 19, 2025Routine14
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jun 21, 2023Routine10
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 21, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 30, 2021Routine7
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Federal Penalties
Fine
Mar 19, 2025
$46,905
Ownership & Operations
Who Operates This Facility
New Riverdale Rehab and Nursing
for profit
Chain Affiliation
Citadel Care Centers
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 4 of 5 (Worst)
Ownership & Management
Owners
Bescar LLC
Owner · Organization
Friedman, Leopold
Owner
Philipson, Avi
Owner
Philipson, Raquel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit riverdalerehab.com
Medicare data downloads
Original nursing home datasets
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