Manhattanville Health Care Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 62 Google reviews
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What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients regain mobility, the facility faces serious, recurring reports of severe understaffing and neglect. If you choose this facility, ensure you have a plan for frequent, in-person visits to monitor your loved one's care and medication management, as communication from the nursing staff can be inconsistent.
Google Reviews
Google Reviews
62 reviews on Google“Manhattanville Health Care Center receives highly polarized feedback, with families often divided between praising the rehabilitation therapy team and reporting severe neglect. While many reviewers highlight successful physical therapy outcomes and individual staff members who are caring, a significant number of reports describe dangerous understaffing, poor hygiene, and lack of communication regarding patient health and safety. Families should be aware that while some find the facility adequate for short-term rehab, others have raised critical concerns regarding patient neglect and professional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Attentive and compassionate individual nursing staff
- Clean facility environment
- Timely meal service
Concerns
- Severe understaffing leading to neglect (mentioned by 8 reviewers)
- Lack of empathy and unprofessional behavior from staff (mentioned by 5 reviewers)
- Poor communication with families regarding patient status (mentioned by 4 reviewers)
- Unsanitary conditions and lack of room cleaning (mentioned by 3 reviewers)
- Medication management and administration issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure consistent, hands-on care for residents during shift changes?
- 2I noticed some feedback regarding communication; what is your standard process for updating families on a resident's daily status or any changes in their health?
- 3How does your nursing team coordinate with the therapy department to ensure that the physical and occupational therapy successes carry over into the resident's daily routine?
- 4Could you walk me through your current system for medication administration and how you ensure accuracy and timeliness for each resident?
- 5What steps are being taken to maintain the cleanliness of individual rooms and common areas throughout the day to ensure a comfortable living environment?
- 6How do you foster a supportive and empathetic culture among your staff to ensure residents feel truly cared for beyond their basic medical needs?
Personalized based on this facility's data
Key Review Excerpts
“My 88 year old uncle just recently was there for rehab. They did a great job getting him walking again... The staff at Manhattanville was friendly and seemed compassionate.”
“Upon arrival, the room had not been cleaned after the previous resident. The nurse was attentive and cleaned most of it right away when I asked. I then found out that there is only one nurse per floor, so one nurse to care for 40 or 50 residents.”
“My dad was here for Rehab. Rehab department was nice and made sure to get him for his therapy at a timely manner. Activity director needs to be replaced, she thinks she is the queen of the facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Manhattanville Health Care Center has faced recurring deficiencies across multiple care areas, with families filing complaint reports that triggered investigations into abuse reporting and safety hazards. The facility shows persistent problems with care planning, medication management, and infection control across surveys from 2020 to 2025. While all deficiencies show correction dates, the pattern of repeat issues in critical areas suggests ongoing quality challenges that families should carefully consider.
Jun 11, 2025Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Mar 16, 2023Routine6
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 27, 2020Routine5
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Manhattanville Health Care Center
for profit
Ownership & Management
Owners
Aschkenazi, Susan
Owner
Goldenberg, Zehava
Owner
Loeb, Martin
Owner
Rausman, Chaim
Owner
Rausman, Martin
Owner
Rausman, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit manhattanvillehealthcare.com
Medicare data downloads
Original nursing home datasets
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