The Pines Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 38 Google reviews
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What this means for your family
While the facility has received praise for its therapy team and recent management improvements, the recurring reports of neglect and hygiene issues are deeply concerning. We strongly recommend conducting an unannounced visit and specifically asking how the facility monitors patient hygiene and nursing response times during off-hours.
Google Reviews
Google Reviews
38 reviews on Google“The Pines Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the compassionate staff and therapy teams, while others report severe neglect and safety concerns. Critical reviews frequently cite issues with hygiene, inadequate medical care, and poor responsiveness from nursing staff, particularly regarding patient comfort and basic needs. Prospective families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Skilled and dedicated therapy team
- Friendly and compassionate administrative staff
- Strong communication from leadership
- Improved facility management and staffing ratios
Concerns
- Neglect of basic patient needs and hygiene (mentioned by 4 reviewers)
- Inadequate medical care and medication management (mentioned by 3 reviewers)
- Poor responsiveness of nursing staff to patient calls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the therapy team receives a lot of praise; how do you integrate their work with the daily care routines to ensure residents stay active and engaged?
- 2With the recent focus on improving staffing ratios, what specific steps have you taken to ensure that nursing staff are more responsive when residents call for assistance with daily needs or hygiene?
- 3Given the importance of medication management, could you walk me through the safety protocols and oversight you have in place to ensure residents receive the correct dosages on time?
- 4I see that leadership is active in responding to feedback; how do you use that input to make tangible improvements to the dining experience and the overall cleanliness of the facility?
- 5How does the facility handle medical emergencies or urgent health changes during overnight hours when staffing levels are typically lower?
- 6What opportunities are there for residents to socialize and participate in activities, and how do you ensure those with higher care needs are still able to join in?
Personalized based on this facility's data
Key Review Excerpts
“The staff lets your loved one lay in bed and rot, literally till the bed sores are many inches deep and wide, refuses to get "alternate" meals, wants to throw peanut butter and jelly sandwich at your loved one and call it a meal.”
“My first 2 days I had no pain meds from compression fracture of T8 and recent elbow surgery. Miscomunication as to my physical therapy req had me doing things I was told by the doctor not to do and was hard to be believed.”
“The Pines in Hot Springs has had many improvements over the last year. They combined buildings making staff to patient ratio better. The staff is ready and willing to help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies, including medication errors and pressure ulcer care failures. The facility shows recurring problems with medication management, dietary services, and safety systems across multiple surveys from 2022 to 2025. While the provider has correction dates for all deficiencies, the persistence of medication and dietary issues suggests ongoing operational challenges families should investigate further.
Apr 2, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 29, 2024Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 23, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 9, 2022Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Fine
Aug 29, 2024
$13,863
Ownership & Operations
Who Operates This Facility
The Pines Nursing and Rehabilitation Center
for profit
Chain Affiliation
Southern Administrative Services
35 facilities nationwide
Chain avg rating: 3.6/5 · Rank 26 of 35
Ownership & Management
Owners
4p2t1 Ops Holding Lp
Owner · Organization
Jej Assets Lp
Owner (parent company) · Organization
Ponthie, Sharlot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit thepinesnursing.com
Medicare data downloads
Original nursing home datasets
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