Quapaw Care and Rehabilitation Center LLC
Strong Medicare quality ratings; families often praise responsive nursing communication. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
While some families report positive rehab outcomes and good nursing communication, there are serious, recurring reports of delayed medication and neglect. Before choosing this facility, we strongly advise you to tour the facility, observe the staff-to-patient interaction, and ask specific questions about their discharge planning and medication management protocols.
Google Reviews
Google Reviews
22 reviews on Google“Quapaw Care and Rehabilitation Center receives highly polarized feedback, with some families praising the rehab services and nursing communication, while others report severe neglect and administrative failures. Critical concerns include significant delays in medication administration, poor hygiene management, and alarming issues regarding discharge safety and patient oversight. Families considering this facility should be aware of the stark contrast between positive experiences with specific nursing staff and reports of systemic operational failures.”
Quality Themes
Tap a score for detailsStrengths
- Responsive nursing communication
- Effective short-term rehab services
- Clean facility environment
- Long-tenured staff members
Concerns
- Significant delays in medication administration and call light response (mentioned by 3 reviewers)
- Poor hygiene and lack of timely assistance with incontinence (mentioned by 3 reviewers)
- Inadequate communication regarding patient health status and medication changes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the facility having a 126-resident capacity, what specific protocols do you have in place to ensure that call lights are answered promptly and residents receive timely assistance with personal hygiene?
- 2I noticed that medication management is a high priority; could you walk me through your current process for administering medications to ensure accuracy and prevent delays?
- 3How do you keep family members informed about changes in a resident's health status or adjustments to their medication regimen?
- 4Given the importance of a clean and comfortable environment, what is your daily schedule for housekeeping and room maintenance?
- 5What does the daily activity calendar look like, and how do you encourage residents to participate in social engagement throughout the week?
- 6In the event of a medical emergency, how quickly can your on-site clinical team respond, and at what point do you involve off-site medical services?
Personalized based on this facility's data
Key Review Excerpts
“Nursing staff communicated well with health updates. I would recommend this facility.”
“The interdisciplinary administrative team, as well as, many of the direct care nurses have been working together here for 10 years or more!”
“It could take up to 2 hours before they could get it to her!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of recurring issues across multiple areas, with food service and dietary management being the most persistent concern, appearing in all three surveys from 2023 to 2025. Other recurring problems include resident care quality, infection control, and fire safety systems. While all deficiencies have reported correction dates, the repeated citations in key areas like nutrition suggest ongoing operational challenges that families should discuss during visits.
Jul 24, 2025Routine7
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
May 3, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
May 5, 2023Routine14
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Quapaw Care and Rehabilitation Center LLC
for profit
Chain Affiliation
Central Arkansas Nursing Centers
39 facilities nationwide
Chain avg rating: 3.5/5 · Rank 10 of 38
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit quapawcr.com
Medicare data downloads
Original nursing home datasets
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