The Springs of Park Ave
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 33 Google reviews
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What this means for your family
While the facility receives praise for its physical therapy program, the recurring reports of severe neglect, including pressure sores and medication errors, are critical red flags. If you are considering this facility, we strongly recommend checking the most recent state survey and DHS complaint records before making a decision, as the quality of care appears highly inconsistent.
Google Reviews
Google Reviews
33 reviews on Google“The Springs of Park Ave receives highly polarized feedback, with some families praising the therapy team and staff friendliness, while others report severe concerns regarding patient neglect. Multiple reviewers have documented serious medical issues, including the development of stage 4 bedsores and improper medication management, leading to hospitalizations. Prospective families should be aware of a significant divide between positive rehab experiences and reports of neglect for long-term residents requiring total care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Friendly and accommodating administrative staff
- Clean and spacious private rooms in some areas
Concerns
- Development of severe bedsores and pressure wounds (mentioned by 4 reviewers)
- Neglect of basic hygiene and patient care (mentioned by 5 reviewers)
- Delayed or inconsistent medication administration (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Persistent odor of urine in the facility (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of skin health, what specific protocols and turning schedules do you have in place to prevent the development of pressure wounds for residents with limited mobility?
- 2Could you walk me through your current process for medication administration to ensure that every resident receives their prescribed doses accurately and on time?
- 3I noticed some areas of the facility have a 3-star staffing rating; how do you ensure consistent, high-quality daily hygiene support and personal care for all residents?
- 4What steps is the facility taking to improve the overall environment and address concerns regarding facility-wide cleanliness and odors?
- 5Since I’ve read positive things about your therapy team, how do you integrate those physical and occupational therapy services into a resident's daily activity schedule?
- 6How does your nursing team communicate changes in a resident's health status or care plan with family members to ensure we are always kept in the loop?
Personalized based on this facility's data
Key Review Excerpts
“My mom was there for 10 days respite from hospice and came home with a adage 4 wound on her coccyx. . As a registered nurse myself, you should be ashamed for such neglectful care my mom received.”
“I have been in the physical rehabilitation area for about 3 weeks, and everything is going very well. I have a large, private room. Most everyone is very nice. They have gone out of their way to accommodate my vegetarian diet.”
“They took the responsibility of caring for my aunt with dementia/ alzheimers and it was only about 7 weeks passed when they increased the dosage of her seriquil and other sedative mess because she was always bothering the staff and other residents to keep her in her room they sedated her instead she fell 5 times in 3 days”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 26 deficiencies across multiple surveys, including two complaint-triggered issues where families reported problems with infection control and abuse reporting procedures. The most recurring problems involve care planning and assessments, infection control, and quality of care issues. While all deficiencies show correction dates, the persistent issues across surveys and family complaints suggest ongoing operational challenges that warrant careful consideration during visits.
Aug 6, 2025Routine3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 31, 2024Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 8, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 12, 2023Routine12
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Ownership & Operations
Who Operates This Facility
The Springs of Park Ave
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 11 of 26
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit thespringsparkave.com
Medicare data downloads
Original nursing home datasets
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