Roosevelt Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 671 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (20 vs median 8.0)
Bottom 25% in PA · Below recommended RN staffing · Worst in MARQUIS HEALTH SERVICES chain · $19,607 in fines
What this means for your family
While the facility is physically beautiful and offers strong physical therapy, there is a recurring pattern of neglect regarding basic hygiene and medication management. If you choose this facility, you must be prepared to be a highly active advocate for your loved one, as communication with administration can be difficult and response times for daily needs are inconsistent.
Google Reviews
Google Reviews
671 reviews analyzed“Roosevelt Rehabilitation and Healthcare Center receives polarized feedback, with many reviewers praising the facility's cleanliness, modern aesthetic, and specific staff members like the concierge. However, a significant number of families and residents report serious concerns regarding neglect, slow response times for basic needs, and poor communication from administrative staff. While the facility is often described as welcoming and well-maintained, the inconsistency in clinical care and responsiveness is a major point of contention.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Engaging and helpful concierge staff
- Effective physical therapy programs
- Welcoming and professional orientation process
Concerns
- Neglect and slow response times for basic patient needs (toileting, hygiene) (mentioned by 6 reviewers)
- Poor communication and responsiveness from administration/doctors (mentioned by 4 reviewers)
- Inconsistent staffing levels, particularly on weekends and nights (mentioned by 3 reviewers)
- Slow elevator service (mentioned by 3 reviewers)
- Poor food quality and temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see how clean and modern the facility looks; how does the team ensure this level of maintenance is consistent throughout the building?
- 2We want to make sure our loved one's needs are met promptly; what is the process for ensuring staff responds quickly to calls for assistance, especially during the night or on weekends?
- 3How does the nursing team manage medication schedules and communicate any changes or concerns to the family?
- 4We noticed the orientation process is very professional; how do you keep families updated on a resident's health status and communicate with doctors?
- 5What are some of the favorite daily activities or social programs that help residents stay engaged with one another?
- 6Could you tell us more about the dining experience, specifically how you ensure meals are served at the right temperature and meet nutritional needs?
Personalized based on this facility's data
Key Review Excerpts
“My sheets were never changed the entire time here (14 days) 2. Food is consistently brought to you cold. You have to call and wait for the nurse or tech to come and heat it in the microwave.”
“If you do not stay of top of upper management they will let your loved ones just sit and rot. Im P.O.A of my mother who was here for 3 weeks to gain strength back in her legs. She has been having issues with her catheter for 4 days.”
“The nurses and aids are really the “stars of the show” with the attention and care I was given at my time here. P.T was good they really make sure u maximize what your capabilities are.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Roosevelt Rehabilitation and Healthcare Center shows significant ongoing issues, with families filing 34 complaint reports triggering many deficiencies. The most persistent problems involve medication management, food service and safety, and accident prevention. Recent deficiencies in 2026 remain uncorrected, indicating current compliance problems. While all other issues were reportedly fixed, the pattern of recurring violations across medication safety, dining quality, and resident protection suggests systemic challenges that prospective families should carefully investigate before considering placement.
Jan 29, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 14, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 17, 2025Complaint2
Administration Deficiencies
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Aug 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 11, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 24, 2025Routine17
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Jun 24, 2023
$5,887
Fine
Jun 24, 2023
$13,720
Ownership & Operations
Who Operates This Facility
Roosevelt Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
81 facilities nationwide
Chain avg rating: 3.0/5 · Rank 80 of 80 (Worst)
Ownership & Management
Owners
Glendale Opportunity Fund LLC
Owner · Organization
Rsbrm Holdings LLC
Owner · Organization
Skilled Venture LLC
Owner · Organization
Flagler, Osher
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kahanow, Aviva
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Levovitz, Tzvi
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokeach, Fraide
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rokowsky, Yitzchok
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
671 reviews from families & visitors
Official Website
Visit rooseveltrehab.com
Medicare data downloads
Original nursing home datasets
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