The Pearl Nursing Center of Rochester
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 104 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (16 vs median 6.0)
- High staff turnover (58%)
- High RN turnover (71%)
Bottom 25% in NY · Below recommended RN staffing
What this means for your family
While the facility has undergone recent physical renovations and maintains an active, well-regarded activity department, the recurring reports of severe understaffing and neglect are deeply concerning. If you consider this facility, you must conduct an unannounced visit and specifically observe the response time for call bells and the cleanliness of the resident rooms.
Google Reviews
Google Reviews
104 reviews on Google“The Pearl Nursing Center of Rochester faces severe and recurring criticism regarding basic hygiene, staffing levels, and communication. While some recent reviews mention improvements in physical renovations and individual staff kindness, many families report distressing conditions including poor sanitation, neglect of basic needs like hygiene and feeding, and difficulty reaching staff for updates.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring individual staff members
- Recent physical renovations and facility updates
- Engaging activity department programs
Concerns
- Chronic understaffing leading to neglect of basic needs (hygiene, feeding, call bells) (mentioned by 18 reviewers)
- Poor facility sanitation, including odors and cleanliness issues (mentioned by 12 reviewers)
- Lack of communication and difficulty reaching staff or management (mentioned by 9 reviewers)
- Inadequate medical care, including medication errors and lack of wound care (mentioned by 7 reviewers)
- Poor food quality and lack of dietary accommodations (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has undergone recent renovations; how are you integrating these physical updates with your current daily cleaning protocols to ensure a consistently fresh environment?
- 2With the activity department being a noted highlight, could you walk us through how you tailor these programs to keep residents engaged and active throughout the week?
- 3What specific systems and communication channels do you have in place to ensure families can easily reach management and receive timely updates regarding their loved one's care?
- 4Given the importance of consistent attention, how does your current staffing model ensure that residents' basic needs, such as hygiene and assistance with meals, are met promptly?
- 5Could you explain the oversight process for medication management and wound care to ensure that clinical standards are consistently maintained for all residents?
- 6How do you gather and incorporate resident feedback regarding dietary preferences and food quality to ensure that meals are both nutritious and enjoyable?
Personalized based on this facility's data
Key Review Excerpts
“I want to give special recognition to the Activity Department. Bho and his staff go the extra mile with their experience, passion and creativity to make activities and parties fun for the residents.”
“The establishment is shaping up very well. New renovations of flooring, wallpaper and electrical work looking so clean and neat. Staff is pleasant and considerate.”
“My daughter was there for three years. The place was a trash heap, lazy and uncaring staff, poor treatment, medication regimes not followed, care plans not adhered to.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed 16 complaint reports triggering inspections at this facility, with recurring issues in fire safety systems, environmental cleanliness, and medication management. The facility has received 93 deficiencies across eight surveys, including repeated problems with fire doors, sprinkler systems, emergency equipment, and maintaining a safe living environment. While all deficiencies show correction dates, the pattern of recurring fire safety and environmental issues suggests ongoing operational challenges families should investigate during visits.
Dec 11, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 10, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 22, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 19, 2024Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Jun 28, 2024Routine31
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Keep all essential equipment working safely.
Emergency Preparedness Deficiencies
Develop a communication plan.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 28, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Payment Denial
Jun 28, 2024
5-day denial
Ownership & Operations
Who Operates This Facility
The Pearl Nursing Center of Rochester
for profit
Ownership & Management
Owners
Abramczyk, Jacob
Owner
Abramczyk, Naftoli
Owner
Platschek, Gabriel
Owner
Shapiro, Sima
Owner
Wheeler, Scott
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
104 reviews from families & visitors
Official Website
Visit eminentcaregroup.com
Medicare data downloads
Original nursing home datasets
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