Church Home of the Protestant Episcopal Church
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 20 Google reviews
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What this means for your family
This facility receives high marks for its rehab therapy and compassionate individual caregivers, making it a potential option for short-term recovery. However, families should be aware of significant concerns regarding facility maintenance and staff responsiveness; we strongly recommend visiting during off-hours to observe response times and cleanliness firsthand.
Google Reviews
Google Reviews
20 reviews on Google“Reviews for the Church Home of the Protestant Episcopal Church are highly polarized, with families either praising the compassionate, personalized care or reporting severe neglect and unprofessionalism. While some families highlight excellent rehab services and warm staff interactions, others cite critical issues including poor food quality, slow response times to call buttons, and concerns regarding facility hygiene and theft.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- High-quality physical therapy services
- Strong emotional support for residents and families
- Effective rehab transition and discharge planning
Concerns
- Slow or non-existent response to call buttons (mentioned by 2 reviewers)
- Poor food quality and nutritional concerns (mentioned by 2 reviewers)
- Reports of theft of resident belongings (mentioned by 2 reviewers)
- Unprofessional staff behavior and lack of communication (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some families have mentioned concerns regarding response times for call buttons; could you walk me through your current process for monitoring these alerts and ensuring timely assistance?
- 2Given the feedback regarding dining experiences, could you tell me how the facility manages nutritional quality and if there are options for residents to provide input on the menu?
- 3To help us feel more comfortable with the transition, what specific security measures or protocols are in place to ensure the safety of residents' personal belongings?
- 4With the facility's focus on physical therapy and rehab, how do you ensure consistent communication with families regarding a resident's progress and daily care updates?
- 5I see that you have responded to some online feedback; how does your leadership team use family input to improve the day-to-day experience for residents?
- 6What does a typical daily activity schedule look like to ensure residents remain socially engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, aids, activity directors, and even the receptionists make mom feel cared for and loved. The care is excellent but the relationships that mom has with the staff are the icing on top.”
“We were especially delighted that PT happened 6 days a week, rather than the 5 we anticipated. Approaching holiday season and the construction project going on would have been an understandable distraction from patients, but neither caused limited care.”
“Don't bother using the button asking for help, because they don't respond. You have to find someone if you need anything.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered a 2024 inspection revealing serious issues with abuse prevention policies, daily care assistance, pain management, and food safety. The facility has recurring problems across multiple areas including abuse prevention (found deficient in 2019, 2022, and 2024), food service safety, fire safety systems, and electrical systems. While all deficiencies show correction dates, the pattern of repeated violations in critical care areas warrants careful consideration during any visit.
Jan 9, 2024Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Jan 9, 2024Routine3
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 11, 2022Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Oct 8, 2019Routine6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Church Home of the Protestant Episcopal Church
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit episcopalseniorlife.org
Medicare data downloads
Original nursing home datasets
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