The Highlands at Brighton
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 20 Google reviews
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What this means for your family
The Highlands at Brighton shows a pattern of highly inconsistent care, making it essential to visit in person and observe unit-specific interactions. While some families report excellent rehab and compassionate end-of-life care, you must ask management specifically about their protocols for call-bell response times and communication with families, as these are recurring points of failure.
Google Reviews
Google Reviews
20 reviews on Google“The Highlands at Brighton receives highly polarized feedback, with experiences ranging from exceptional compassionate care to severe allegations of neglect. Families frequently praise the rehab therapy and specific unit staff for their dedication, while numerous others report critical failures in communication, hygiene, and basic patient assistance. Potential families should be aware of inconsistent care standards and significant concerns regarding responsiveness and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehab therapy services
- Compassionate care in specific units
- Approachable medical staff
- Dedicated social work support
Concerns
- Slow or non-existent response to call bells (mentioned by 4 reviewers)
- Poor communication and lack of returned phone calls (mentioned by 3 reviewers)
- Failure to assist patients with mobility and hygiene (mentioned by 4 reviewers)
- Rude or indifferent staff attitude (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about the rehab therapy and social work support here; how do you tailor these services to a resident's specific recovery goals?
- 2What is your process for ensuring that call bells are answered promptly, especially during busy shift changes?
- 3How does the nursing team coordinate with families to ensure we are always kept up-to-date on any changes in our loved one's health?
- 4Could you tell us more about the daily dining experience and how you ensure meals are both nutritious and appetizing for the residents?
- 5In the event of a medical emergency during the night, what is the immediate protocol for notifying the family and providing care?
- 6How do you ensure that staff members are consistently assisting residents with their personal hygiene and mobility needs throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“I was in rehab for 25 days. I was treated so well, so kindly, so effectively. I and my room were always clean and assisted as much as possible every day.”
“When I came to visit her in her last days, the staff was amazing, caring, compassionate and treated my grandmother with dignity until her last moments and after.”
“Call bells not answered/shut off remotely; female perineal care not done properly/poorly; food not what was ordered and replacement meals never provided.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues across multiple surveys, particularly with daily care assistance, accident prevention, and nursing staffing transparency that persist from 2021 through 2025. Families have filed complaints that triggered inspections, including concerns about infection control and resident dignity. While all deficiencies have correction dates, the pattern of repeated violations in core care areas suggests ongoing operational challenges that families should discuss during visits.
Aug 13, 2025Routine10
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum piping is labeled.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 4, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 4, 2023Routine10
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Provide properly protected cooking facilities.
Dec 6, 2021Routine9
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Ownership & Operations
Who Operates This Facility
The Highlands at Brighton
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit urmc.rochester.edu
Medicare data downloads
Original nursing home datasets
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