The Friendly Home
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 46 Google reviews

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What this means for your family
The Friendly Home consistently receives praise for its clean environment and dedicated nursing staff, making it a strong contender for rehab and long-term care. However, because of serious allegations regarding resident neglect and property theft in 2022, we strongly recommend that families conduct unannounced visits and maintain close oversight of their loved one's personal belongings.
Google Reviews
Google Reviews
46 reviews on Google“The Friendly Home is widely praised for its clean, well-maintained facilities and compassionate, attentive nursing and rehab staff. While many families report high satisfaction with the care provided to their loved ones, recent reports from 2022 raise serious concerns regarding potential staff neglect and the mistreatment of residents' personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean, well-maintained facility
- Effective post-surgical rehab services
- Supportive environment for memory care residents
Concerns
- Allegations of resident neglect and theft of personal property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has had some recent health inspection findings, what specific steps are you taking to improve those areas and ensure consistent quality of care?
- 2I noticed some concerns online regarding the security of personal belongings; what protocols do you have in place to ensure residents' items are kept safe and accounted for?
- 3With a capacity of 200 residents, how do you maintain a personalized, attentive atmosphere so that residents don't feel lost in the crowd?
- 4Since your rehab services are highly regarded, how do you transition residents from intensive therapy back into the daily social life of the facility?
- 5What measures are in place to ensure that residents receive prompt, compassionate attention, especially during busy shifts or overnight hours?
- 6Could you walk me through a typical day for a resident here, and how you encourage participation in activities for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“My father lives in the memory care unit, and the staff is amazing. You are always going to find one person not to your liking, but I can say that they are so attentive and proactive. It has given me real peace of mind to have my dad there.”
“This is a great place with wonderful people! I spent seven weeks in rehab there until just after last Thanksgiving.”
“The friendly home has a beautiful setting but with a secretary so rude it makes it ugly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns, particularly with two recent complaint-triggered deficiencies in December 2025 that remain uncorrected involving safety hazards and medication errors. The most recurring issues are safety/accident prevention, infection control, and fire safety systems, with problems persisting across multiple years. While most historical deficiencies have been corrected, the recent uncorrected safety and medication management violations following family complaints raise red flags about current care quality.
Dec 19, 2025Routine7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 19, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 26, 2023Routine10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Environmental Deficiencies
Keep all essential equipment working safely.
Mar 2, 2022Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
The Friendly Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit friendlyseniorliving.org
Medicare data downloads
Original nursing home datasets
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