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Nursing HomeMedicaid

The Friendly Home

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

3156 East Avenue, Rochester, NY 14618200 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 46 Google reviews

5
4
3
2
1
The Friendly Home Nursing Home in Rochester, NY — Street View
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What this means for your family

The Friendly Home consistently receives praise for its clean environment and dedicated nursing staff, making it a strong contender for rehab and long-term care. However, because of serious allegations regarding resident neglect and property theft in 2022, we strongly recommend that families conduct unannounced visits and maintain close oversight of their loved one's personal belongings.

Google Reviews

Google Reviews

46 reviews on Google
The Friendly Home is widely praised for its clean, well-maintained facilities and compassionate, attentive nursing and rehab staff. While many families report high satisfaction with the care provided to their loved ones, recent reports from 2022 raise serious concerns regarding potential staff neglect and the mistreatment of residents' personal belongings.

Quality Themes

Tap a score for details
Food7.0Staff8.0Clean9.0ActivitiesN/AMedsN/AMemory9.0Comms5.0Value4.0

Strengths

  • Compassionate and attentive nursing staff
  • Clean, well-maintained facility
  • Effective post-surgical rehab services
  • Supportive environment for memory care residents

Concerns

  • Allegations of resident neglect and theft of personal property (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(19)'22(4)'24(1)'26(1)

Distribution · 40 analyzed

5
27
4
4
3
3
2
2
1
4

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that the facility has had some recent health inspection findings, what specific steps are you taking to improve those areas and ensure consistent quality of care?
  • 2I noticed some concerns online regarding the security of personal belongings; what protocols do you have in place to ensure residents' items are kept safe and accounted for?
  • 3With a capacity of 200 residents, how do you maintain a personalized, attentive atmosphere so that residents don't feel lost in the crowd?
  • 4Since your rehab services are highly regarded, how do you transition residents from intensive therapy back into the daily social life of the facility?
  • 5What measures are in place to ensure that residents receive prompt, compassionate attention, especially during busy shifts or overnight hours?
  • 6Could you walk me through a typical day for a resident here, and how you encourage participation in activities for those who might be more reserved?

Personalized based on this facility's data


Key Review Excerpts

My father lives in the memory care unit, and the staff is amazing. You are always going to find one person not to your liking, but I can say that they are so attentive and proactive. It has given me real peace of mind to have my dad there.

Memory care family member · 2025★★★★★

This is a great place with wonderful people! I spent seven weeks in rehab there until just after last Thanksgiving.

Rehab patient · 2022★★★★★

The friendly home has a beautiful setting but with a secretary so rude it makes it ugly.

Visitor · 2018★★☆☆☆
Source: 46 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.48hrs
64%
Registered nurses for medical care
Total Nursing
4.43hrs
OK
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
12.1%
NY
18.9%
Monroe
9.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.9%
Worse than Avg
Here
28.9%
US
19.4%
NY
20.2%
Monroe
23.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility95.4%
Better than Avg
Here
95.4%
US
93.4%
NY
91.3%
Monroe
86.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
15.5%
NY
13.8%
Monroe
16.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.0%
Better than Avg
Here
13.0%
US
19.5%
NY
13.3%
Monroe
15.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.0%
Better than Avg
Here
11.0%
US
15.3%
NY
13.8%
Monroe
16.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.8%
Better than Avg
Here
94.8%
US
81.8%
NY
77.0%
Monroe
73.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.0%
Better than Avg
Here
90.0%
US
79.8%
NY
78.8%
Monroe
72.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
NY
1.2%
Monroe
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (7.6)
2 complaint-triggered

This facility shows concerning patterns, particularly with two recent complaint-triggered deficiencies in December 2025 that remain uncorrected involving safety hazards and medication errors. The most recurring issues are safety/accident prevention, infection control, and fire safety systems, with problems persisting across multiple years. While most historical deficiencies have been corrected, the recent uncorrected safety and medication management violations following family complaints raise red flags about current care quality.

Dec 19, 2025Routine
7
0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Dec 19, 2025Complaint
2
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Dec 26, 2023Routine
10
0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0882Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Mar 2, 2022Routine
6
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Friendly Home

Organization Type

nonprofit

Ownership & Management

Key personnel

Brown, AmandaW-2 Managing EmployeeJohnson, ChristineW-2 Managing EmployeeJohnson, ChristineOfficer / DirectorBaier, DanielOfficer / DirectorBrown, AmandaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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