St. John's Health Care Corporation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 72 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (14 vs median 6.0)
- High RN turnover (52%)
Bottom 25% in NY · Below recommended RN staffing · Above average staffing · $141,034 in fines
What this means for your family
While the facility offers a visually appealing environment and some highly effective therapy programs, the recurring reports of severe medical neglect and communication failures are deeply concerning. We strongly advise families to conduct unannounced visits during weekends and evenings to verify staffing levels and to demand a clear, written plan for how the facility will ensure your loved one's medication and hygiene needs are met consistently.
Google Reviews
Google Reviews
72 reviews on Google“St. John's Health Care Corporation receives highly polarized feedback, with many families reporting severe concerns regarding chronic understaffing, neglect of basic hygiene, and poor communication from management. While some reviewers praise the facility's physical appearance and individual staff members, a significant number of reports highlight dangerous lapses in medical care, medication management, and responsiveness to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Physically attractive and clean facility
- Some highly dedicated and kind individual nursing/CNA staff
- Effective and upbeat physical therapy program
- Well-maintained courtyards and common areas
Concerns
- Chronic understaffing leading to neglect (mentioned by 14 reviewers)
- Poor hygiene and failure to assist with toileting/bathing (mentioned by 9 reviewers)
- Difficulty communicating with management or medical staff (mentioned by 7 reviewers)
- Medication errors or failure to administer on time (mentioned by 4 reviewers)
- Poor food quality and dining experience (mentioned by 6 reviewers)
- Personal belongings and valuables going missing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a 1/5 CMS rating for health inspections; what specific steps are you currently taking to address those findings and improve the quality of care?
- 2Given that some families have expressed concerns regarding timely assistance with personal hygiene and toileting, what is your protocol for ensuring residents receive prompt help when they signal for a nurse?
- 3I see that you are very active in responding to online feedback; how do you use that input to improve the daily experience for residents, particularly regarding the dining and food quality?
- 4With the current staffing levels, how do you ensure that medication management remains accurate and that residents receive their doses exactly on schedule?
- 5I’ve heard great things about your physical therapy program and the courtyards; how do you integrate those spaces into the daily activity schedule to ensure residents are getting enough social and physical engagement?
- 6Communication with management is a priority for our family; what is the best way for us to get regular updates on our loved one's health status, and who is our primary point of contact for medical concerns?
Personalized based on this facility's data
Key Review Excerpts
“Residents are left sitting in soiled and wet briefs for more than 8 hours every day. The rooms are cluttered, with soiled briefs left on the floor and personal belongings frequently missing.”
“My relative was found on the floor unable to get back into a bed for a couple hours not once, not twice, but THREE times.”
“The memory care unit staff is attentive, helpful and caring (especially nurse Alex snd Dr Pine)! I wish I knew that names of the aides who help in the dining room and also help to change her and put her to bed… They are so wonderful and k”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing multiple complaints that triggered federal inspections, particularly around medication management, daily care assistance, and resident rights issues. The most recent survey in June 2025 found deficiencies in daily living assistance, medication labeling, and infection control, while a December 2023 complaint revealed problems with wound care and medication errors. Though all issues show correction dates, the recurring problems across surveys suggest ongoing quality challenges families should carefully consider.
Jun 9, 2025Routine14
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jun 9, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 13, 2023Complaint11
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 13, 2023Routine8
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nov 8, 2021Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jun 9, 2025
$77,168
Fine
Dec 13, 2023
$63,866
Ownership & Operations
Who Operates This Facility
St. John's Health Care Corporation
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit stjohnsliving.org
Medicare data downloads
Original nursing home datasets
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