Diplomat Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 93 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 8.0)
Bottom 25% in OH · Critically understaffed (RN) · Below chain average · $11,213 in fines
What this means for your family
While many families report successful rehabilitation and a clean environment, the facility has a pattern of serious complaints regarding responsiveness and communication. We strongly advise you to visit in person during off-hours or weekends to observe staffing levels yourself and to ask specific questions about how they handle call lights and resident belongings.
Google Reviews
Google Reviews
93 reviews on Google“Diplomat Healthcare receives highly polarized feedback, with many reviewers praising the facility's cleanliness, engaging activities, and compassionate nursing staff. However, a significant number of families report serious concerns regarding neglect, slow response times to call lights, and poor communication from management. Prospective families should carefully weigh the positive reports of rehab success against the recurring allegations of substandard care and staffing issues.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained environment
- Engaging and frequent activities program
- Effective short-term rehabilitation therapy
- Compassionate and attentive nursing staff
Concerns
- Slow response to call lights and basic needs (mentioned by 5 reviewers)
- Inadequate communication from management and nursing (mentioned by 4 reviewers)
- Missing or stolen personal belongings (mentioned by 3 reviewers)
- Reports of neglect and poor hygiene standards (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; could you show us some of the common areas and resident rooms?
- 2The activity program sounds very engaging; what are some of the favorite daily events or social gatherings that residents participate in?
- 3How do you ensure that call lights are answered promptly, especially during the night shifts when fewer staff members might be on duty?
- 4What specific steps does the nursing team take to ensure consistent communication with family members regarding changes in a resident's health?
- 5Can you walk us through the protocol for handling medical emergencies or sudden changes in a resident's condition after hours?
- 6What systems do you have in place to help residents keep track of their personal belongings and prevent items from going missing?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and the wound nurse vigilantly took care of this issue and now, his feet look as if he had never been injured.”
“My Mom broke her leg up there (that no one witnessed) and never walked again, no thanks to the rehab she received there.”
“The Admissions Director, Leia Ferguson, was so helpful, knowledgeable and compassionate before and during the admission of my brother to the facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of families filing complaints that triggered 29 of the 75 total deficiencies, with recurring issues in accident prevention, medication management, and resident care according to medical orders. Problems with accident hazards, medication labeling, and failure to follow care plans appear repeatedly across multiple years, including recent violations in 2024-2025, suggesting ongoing challenges with basic safety and care standards. While the facility corrects violations when cited, the persistent nature of core care issues warrants careful consideration.
Nov 25, 2025Complaint8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Dec 12, 2024Complaint9
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 10, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 10, 2024Routine12
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jul 30, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 13, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Oct 10, 2024
$11,213
Ownership & Operations
Who Operates This Facility
Diplomat Healthcare
for profit
Chain Affiliation
Saber Healthcare Group
126 facilities nationwide
Chain avg rating: 3.0/5 · Rank 96 of 125
Ownership & Management
Owners
Weisberg, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
93 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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