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Nursing HomeMedicaid Investigative

The Pavilion at Canal Fulton for Nursing and Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

7055 High Mill Avenue Nw, Canal Fulton, OH 4461460 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 40 Google reviews

5
4
3
2
1
The Pavilion at Canal Fulton for Nursing and Rehab Nursing Home in Canal Fulton, OH — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (9 vs median 8.0)
  • High staff turnover (57%)
  • High RN turnover (80%)

Bottom 25% in OH · Below recommended RN staffing · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

While the facility has a strong administrative team that is highly responsive to family needs, the history of serious care lapses—specifically regarding feeding assistance and medication management—is concerning. If you choose this facility, ensure you have a clear, proactive communication plan with the nursing staff and consider frequent, unannounced visits to monitor your loved one's nutritional and hygiene needs.

Google Reviews

Google Reviews

40 reviews on Google
The Pavilion at Canal Fulton receives highly polarized feedback, with recent reviews highlighting dedicated therapy teams and responsive administrative staff, while older and some recent accounts report severe lapses in basic care, including issues with nutrition, hygiene, and medication management. Families frequently praise individual staff members for kindness, but multiple reports of neglect, poor communication, and facility maintenance issues suggest inconsistent quality of care.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean6.0Activities7.0Meds2.0Memory3.0Comms3.0Value2.0

Strengths

  • Effective physical and occupational therapy
  • Responsive administrative and social work staff
  • Kind and attentive nursing staff (cited by multiple families)
  • Clean and organized environment

Concerns

  • Poor communication and failure to return family phone calls (mentioned by 5 reviewers)
  • Inadequate nutrition, dehydration, or failure to assist with feeding (mentioned by 4 reviewers)
  • Slow response times for call lights or basic resident needs (mentioned by 4 reviewers)
  • Outdated, dark, or drab facility aesthetics (mentioned by 3 reviewers)
  • Hygiene neglect (lack of showers/shaving) (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2342.0'17(2)5.01.0'20(3)5.02.7'22(7)3.24.4'24(8)3.9'25(13)

Distribution · 40 analyzed

5
21
4
4
3
1
2
0
1
14

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and resident hygiene needs are met consistently?
  • 2I noticed some feedback regarding communication; what is the standard process for keeping families updated on their loved one's condition and ensuring phone calls are returned in a timely manner?
  • 3Can you walk me through the dining experience and how the staff monitors residents who may require extra assistance with hydration or meal intake?
  • 4With the facility's focus on physical and occupational therapy, how do you integrate these services into the daily routine to ensure residents stay active and engaged?
  • 5What is your procedure for medication management, and how do you ensure accuracy and timely administration for residents with complex health needs?
  • 6I appreciate that your team responds to some online feedback; how do you use that family input to make tangible improvements to the quality of care provided here?

Personalized based on this facility's data


Key Review Excerpts

Shannon, the social worker, answered texts immediately whenever my sister and I asked for help and input. Staff was good to my 85-year-old dad when he would visit my mom every day.

Rehab patient's family · 2025★★★★★

The administrator, Shannon, has been a blessing in keeping us up-to-date with photos of dad interacting with the other residents and participating in activities.

Long-term resident's family · 2025★★★★★

My husband was there for rehab after breaking his hip. He was there for 2 weeks and ended up back in the hospital severely dehydrated and malnourished!!!

Rehab patient's family · 2020☆☆☆☆
Source: 40 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.45hrs
60%
Registered nurses for medical care
Total Nursing
3.30hrs
80%
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
75%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility69.1%
Worse than Avg
Here
69.1%
US
93.4%
OH
92.6%
Stark
89.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility23.2%
Worse than Avg
Here
23.2%
US
15.4%
OH
9.4%
Stark
8.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
14.4%
OH
5.8%
Stark
8.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
15.3%
OH
6.9%
Stark
9.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility19.4%
Mixed vs Avgs
Here
19.4%
US
12.1%
OH
28.2%
Stark
28.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility89.6%
Worse than Avg
Here
89.6%
US
95.5%
OH
94.5%
Stark
94.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility31.7%
Worse than Avg
Here
31.7%
US
81.8%
OH
78.4%
Stark
72.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility36.4%
Worse than Avg
Here
36.4%
US
79.7%
OH
75.6%
Stark
72.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Stark
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Near state avg (10.1)
1 complaint-triggered

The facility has persistent safety and fire prevention violations across multiple surveys, with 51 deficiencies spanning fire safety systems, emergency exits, and electrical systems repeatedly cited in 2019, 2022, and 2025. One family filed a complaint about financial mismanagement in 2024. Additionally, the facility has ongoing issues with medication management and resident assessment practices. While all violations show correction dates, the recurring nature of similar safety problems suggests systemic maintenance and oversight challenges.

Jun 18, 2025Routine
23
0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Jul 31, 2024Complaint
1
0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Dec 7, 2022Routine
12
0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

Dec 18, 2019Routine
15
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0331Potential for harm · PatternCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0926Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Pavilion at Canal Fulton for Nursing and Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

The Pavilion Group

Chain Size

6 facilities nationwide

Chain avg rating: 3.3/5 · Rank 5 of 6

Ownership & Management

Owners

Canal Group Holdings LLC

Owner · Organization

100%

Acm Ashem Holdings, LLC

Owner (parent company) · Organization

56%

Evans, Tyler

Owner (parent company)

Schonfeld, Simcha

Owner (parent company)

23%

Loeb, Chavi

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Moerman, RafaelManaging Control - Governing BodyCanal Group Holdings LLCManagerKodrin, MatthewManagerMoerman, RafaelManagerBankwellAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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