The Pavilion at Canal Fulton for Nursing and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 40 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High staff turnover (57%)
- High RN turnover (80%)
Bottom 25% in OH · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While the facility has a strong administrative team that is highly responsive to family needs, the history of serious care lapses—specifically regarding feeding assistance and medication management—is concerning. If you choose this facility, ensure you have a clear, proactive communication plan with the nursing staff and consider frequent, unannounced visits to monitor your loved one's nutritional and hygiene needs.
Google Reviews
Google Reviews
40 reviews on Google“The Pavilion at Canal Fulton receives highly polarized feedback, with recent reviews highlighting dedicated therapy teams and responsive administrative staff, while older and some recent accounts report severe lapses in basic care, including issues with nutrition, hygiene, and medication management. Families frequently praise individual staff members for kindness, but multiple reports of neglect, poor communication, and facility maintenance issues suggest inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Responsive administrative and social work staff
- Kind and attentive nursing staff (cited by multiple families)
- Clean and organized environment
Concerns
- Poor communication and failure to return family phone calls (mentioned by 5 reviewers)
- Inadequate nutrition, dehydration, or failure to assist with feeding (mentioned by 4 reviewers)
- Slow response times for call lights or basic resident needs (mentioned by 4 reviewers)
- Outdated, dark, or drab facility aesthetics (mentioned by 3 reviewers)
- Hygiene neglect (lack of showers/shaving) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and resident hygiene needs are met consistently?
- 2I noticed some feedback regarding communication; what is the standard process for keeping families updated on their loved one's condition and ensuring phone calls are returned in a timely manner?
- 3Can you walk me through the dining experience and how the staff monitors residents who may require extra assistance with hydration or meal intake?
- 4With the facility's focus on physical and occupational therapy, how do you integrate these services into the daily routine to ensure residents stay active and engaged?
- 5What is your procedure for medication management, and how do you ensure accuracy and timely administration for residents with complex health needs?
- 6I appreciate that your team responds to some online feedback; how do you use that family input to make tangible improvements to the quality of care provided here?
Personalized based on this facility's data
Key Review Excerpts
“Shannon, the social worker, answered texts immediately whenever my sister and I asked for help and input. Staff was good to my 85-year-old dad when he would visit my mom every day.”
“The administrator, Shannon, has been a blessing in keeping us up-to-date with photos of dad interacting with the other residents and participating in activities.”
“My husband was there for rehab after breaking his hip. He was there for 2 weeks and ended up back in the hospital severely dehydrated and malnourished!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The facility has persistent safety and fire prevention violations across multiple surveys, with 51 deficiencies spanning fire safety systems, emergency exits, and electrical systems repeatedly cited in 2019, 2022, and 2025. One family filed a complaint about financial mismanagement in 2024. Additionally, the facility has ongoing issues with medication management and resident assessment practices. While all violations show correction dates, the recurring nature of similar safety problems suggests systemic maintenance and oversight challenges.
Jun 18, 2025Routine23
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Jul 31, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Dec 7, 2022Routine12
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Dec 18, 2019Routine15
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Ownership & Operations
Who Operates This Facility
The Pavilion at Canal Fulton for Nursing and Rehab
for profit
Chain Affiliation
The Pavilion Group
6 facilities nationwide
Chain avg rating: 3.3/5 · Rank 5 of 6
Ownership & Management
Owners
Canal Group Holdings LLC
Owner · Organization
Acm Ashem Holdings, LLC
Owner (parent company) · Organization
Evans, Tyler
Owner (parent company)
Schonfeld, Simcha
Owner (parent company)
Loeb, Chavi
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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