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Strong Medicare quality ratings; public reviewers often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 212 Google reviews
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Laurels of Massillon, the has a strong overall Medicare rating. Public reviewers frequently mention: exceptional physical and occupational therapy and clean and well-maintained facility. Review the component ratings and current source records before deciding.
The Laurels of Massillon is widely praised for its exceptional rehabilitation therapy team and a generally clean, welcoming environment. While many families report high satisfaction with the nursing staff and communication, a subset of reviewers highlights significant concerns regarding inconsistent care, poor food quality, and occasional neglect during off-hours.
Quality Themes
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Concerns
Rating Trends
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Distribution · 210 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My mom has been here 3 times- the first time was towards the end of the pandemic. The other two times- great staff.. nurses, aides, and especially Physical Therapy- the best!!!!”
“Expect medications, wound care and other basic care to be missed for days. You basically have to threaten and report every little thing to get them to do better”
“The therapy and nursing staffs are amazing—so patient, kind and genuine. They realize no one necessarily wants to be away from home, but they make it a good experience.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns with 10 complaint-triggered deficiencies where families filed reports about care issues. Recurring problems span resident rights violations, accident prevention and safety hazards, and infection control failures. The facility shows persistent issues across multiple years, with recent complaints in 2024-2025 involving care planning, daily living assistance, and safety supervision, suggesting ongoing operational challenges that families should carefully evaluate.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Laurels of Massillon, the
for profit
Ciena Healthcare/laurel Health Care
82 facilities nationwide
Chain avg rating: 2.9/5 · Rank 20 of 84
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
212 reviews from families & visitors
Official Website
Visit laurelsofmassillon.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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