Laurels of Massillon, the
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 207 Google reviews
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What this means for your family
The Laurels of Massillon is highly regarded for its physical therapy and rehab outcomes, making it a strong choice for post-surgical recovery. However, families should be vigilant regarding daily care consistency; we recommend frequent visits and active communication with the nursing management to ensure medication and hygiene needs are being met.
Google Reviews
Google Reviews
207 reviews on Google“The Laurels of Massillon is widely praised for its exceptional rehabilitation therapy team and a generally clean, welcoming environment. While many families report high satisfaction with the nursing staff and communication, a subset of reviewers highlights significant concerns regarding inconsistent care, poor food quality, and occasional neglect during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Clean and well-maintained facility
- Friendly and compassionate nursing staff
- Effective admission and transition support
Concerns
- Inconsistent quality of care and neglect (mentioned by 6 reviewers)
- Poor food quality and unappealing meals (mentioned by 5 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to family feedback online; how do you use that input to improve the daily experience for residents?
- 2Since therapy services are a highlight here, how do you coordinate those sessions with the daily activity schedule to ensure residents stay engaged?
- 3Some families have expressed concerns regarding meal quality; what steps are being taken to improve the dining experience and nutritional variety for residents?
- 4Given the recent focus on medication management, could you walk me through your current process for ensuring accuracy and timely administration?
- 5How do you manage staffing levels during peak hours to ensure that residents receive prompt assistance when they need it?
- 6With your 4-star staffing rating, how do you ensure that the nursing team has enough time to provide personalized, compassionate care to each resident?
Personalized based on this facility's data
Key Review Excerpts
“My mom has been here 3 times- the first time was towards the end of the pandemic. The other two times- great staff.. nurses, aides, and especially Physical Therapy- the best!!!!”
“I am a home health aide and my client was sent to this facility for antibiotics... It’s a beautiful facility and it’s clean but this man has home care and home nurses so there is no reason to hold him there like a prisoner”
“Expect medications, wound care and other basic care to be missed for days. You basically have to threaten and report every little thing to get them to do better”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 10 complaint-triggered deficiencies where families filed reports about care issues. Recurring problems span resident rights violations, accident prevention and safety hazards, and infection control failures. The facility shows persistent issues across multiple years, with recent complaints in 2024-2025 involving care planning, daily living assistance, and safety supervision, suggesting ongoing operational challenges that families should carefully evaluate.
Jun 12, 2025Complaint6
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Dec 9, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 24, 2024Complaint1
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Dec 27, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 18, 2023Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 5, 2020Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Ownership & Operations
Who Operates This Facility
Laurels of Massillon, the
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 20 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
207 reviews from families & visitors
Official Website
Visit laurelsofmassillon.com
Medicare data downloads
Original nursing home datasets
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