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Nursing HomeMedicaid

Chapel Hill Community

Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.

12200 Strausser St Nw, Canal Fulton, OH 4461490 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 121 Google reviews

Chapel Hill Community Nursing Home in Canal Fulton, OH — Street View
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What this means for your family

Chapel Hill Community has a very dedicated administrative team that many families find helpful during the transition process. However, you must be proactive; given the consistent reports of slow response times and staffing shortages, we strongly recommend visiting during off-hours and asking for a specific plan on how they ensure call buttons are answered promptly.

Google Reviews

Google Reviews

121 reviews on Google
Chapel Hill Community receives highly polarized feedback, with many families praising the compassionate, attentive staff and the beautiful, well-maintained campus. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call buttons, and inconsistent quality of care, particularly in the rehab and memory care units. Families considering this facility should carefully weigh the strong administrative support against these recurring operational challenges.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean6.0Activities8.0Meds3.0Memory5.0Comms4.0Value4.0

Strengths

  • Compassionate and dedicated nursing staff
  • Beautiful, well-maintained campus
  • Helpful and responsive administrative team
  • Strong sense of community and activities

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 9 reviewers)
  • Inconsistent quality of care and neglect (mentioned by 6 reviewers)
  • Poor communication and difficulty reaching staff (mentioned by 4 reviewers)
  • Inadequate therapy or rehab services (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(18)'20(6)'22(2)'24(29)'26(15)

Distribution · 123 analyzed

5
77
4
17
3
6
2
5
1
18
11 reviews posted between Oct 6, 2024Oct 10, 2024 · 11 were 5-star
10 reviews posted between Jan 12, 2026Jan 17, 2026 · 9 were 5-star

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the sense of community and the beautiful campus here; what kind of social activities or group outings do residents typically participate in?
  • 2Since we want to ensure everything runs smoothly, how does the administrative team handle communication with families if we have questions or updates about a loved one?
  • 3How do you manage medication administration to ensure that every dose is tracked accurately and delivered on time?
  • 4In the event of a medical emergency during the night or over the weekend, what is the specific protocol for notifying the family and providing immediate care?
  • 5What steps is the facility currently taking to ensure there are enough staff members available to provide timely responses to resident call lights?
  • 6We noticed the nursing staff is often described as very compassionate; how do you support and retain your nursing team to maintain that level of care?

Personalized based on this facility's data


Key Review Excerpts

My husband is in the memory care area at Chapel Hill. In the three months he has been there, I have been there every day and have never seen him treated with anything but kindness, gentleness and respect.

Memory care family member · 2024★★★★★

Things are horrible at this facility! If you want your loved one to sit for 45 minutes after using call button before someone responds then send your loved one here.

Family member · 2020☆☆☆☆

The staff did a good job communicating about her needs, changes in routine, good days, bad days... I felt comfortable asking questions and expressing concerns. The therapy services and staff were excellent.

Long-term resident's family · 2024★★★★
Source: 121 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.51hrs
67%
Registered nurses for medical care
Total Nursing
3.79hrs
93%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

3

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.8%
Better than Avg
Here
8.8%
US
12.1%
OH
28.2%
Stark
29.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
OH
92.6%
Stark
87.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.7%
Worse than Avg
Here
28.7%
US
19.4%
OH
21.6%
Stark
22.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.1%
Mixed vs Avgs
Here
28.1%
US
19.5%
OH
25.4%
Stark
29.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.7%
Mixed vs Avgs
Here
7.7%
US
14.4%
OH
5.8%
Stark
7.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
15.4%
OH
9.4%
Stark
9.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.3%
Better than Avg
Here
89.3%
US
81.8%
OH
78.4%
Stark
70.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.3%
Better than Avg
Here
83.3%
US
79.7%
OH
75.6%
Stark
70.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.7%
Worse than Avg
Here
3.7%
US
1.6%
OH
1.2%
Stark
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (10.1)
7 complaint-triggered

Chapel Hill Community has faced recurring complaints from families, triggering 7 deficiencies over recent inspections. The facility shows persistent problems with nutrition services, resident rights, and safety systems across multiple surveys. While most issues have correction dates, the pattern of repeated deficiencies in food quality, resident dignity, and building safety suggests ongoing operational challenges that families should carefully evaluate.

Apr 24, 2025Routine
8
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 24, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 21, 2024Complaint
1
0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Jun 6, 2023Complaint
5
0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0801Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Nov 7, 2022Routine
15
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Dec 12, 2019Routine
20
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0912Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0291Minimal · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Chapel Hill Community

Organization Type

nonprofit

Chain Affiliation

Chain Name

United Church Homes

Chain Size

8 facilities nationwide

Chain avg rating: 3.3/5 · Rank 5 of 6

Ownership & Management

Key personnel

Durbin, DebraW-2 Managing EmployeeBrownfield, ThomasOfficer / DirectorGreen, CatherineOfficer / DirectorHenry, JamesOfficer / DirectorKutschbach, RobertOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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