St Luke Lutheran Community-Portage Lakes
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 73 Google reviews
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What this means for your family
While many families report a wonderful experience due to the dedicated leadership and scenic environment, there are recurring, serious reports of neglect and hygiene issues. When touring, we strongly recommend asking for a specific plan regarding call light response times and observing the cleanliness of resident rooms, as these are the primary areas of concern for families.
Google Reviews
Google Reviews
73 reviews on Google“St. Luke Lutheran Community-Portage Lakes receives polarized feedback, with many families praising the facility's beautiful lakeside setting and the leadership of the Director of Nursing, Andrea. However, significant concerns regarding neglect, slow response times to call lights, and poor hygiene standards are raised by several reviewers, suggesting inconsistent care quality. Prospective families should weigh the strong staff-to-resident relationships reported by some against the serious allegations of understaffing and neglect reported by others.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing leadership
- Beautiful, scenic lakeside location
- Engaging activities and outings for residents
- Strong physical and occupational therapy services
Concerns
- Slow response to call lights and general neglect (mentioned by 5 reviewers)
- Poor hygiene and sanitation (soiled bedding, urine on surfaces) (mentioned by 4 reviewers)
- Inadequate staffing levels and high turnover (mentioned by 4 reviewers)
- Poor quality or inappropriate food service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1The lakeside view is so beautiful; how often do the residents get to enjoy outdoor activities or outings near the water?
- 2We've heard wonderful things about the nursing leadership here; how does the leadership team stay involved with the day-to-day care of the residents?
- 3What specific protocols are in place to ensure rooms and common areas are cleaned and sanitized frequently throughout the day?
- 4How do you manage call light responses to ensure residents receive timely assistance when they need help?
- 5Could you tell us more about the dining experience, specifically regarding how much variety there is in the daily meal menus?
- 6In the event of a medical emergency after hours, what is the process for coordinating with doctors or transferring to a hospital?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is nasty and very unpleasant to their patients. The food is horrible. They gave my 96 year old father in-law Cheeto’s to eat. And food he couldn’t chew having no teeth, left him laying in pee soaked bedding, he would push the call button and it would take over 1/2 for a nurse or attendant to even show up.”
“My father has been a resident at St Luke’s Lutheran Community at Portage Lakes for almost a year, and I can’t say enough about the outstanding care he’s received. One of the most exceptional people here is Andrea, the Director of Nursing.”
“Rooms are a mess. Food tray was picked up and bedside table was wet. I cleaned it up and it was urine. Urinals bedside food tray were full of urine and spilled.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
7
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 17 deficiencies, with a serious abuse protection violation in September 2024. The facility repeatedly struggles with fire safety systems, care planning, and wound care, with wound care issues appearing across four separate surveys from 2019-2025. While all violations show correction dates, the pattern of recurring problems in critical safety areas and repeated complaint-driven investigations raises concerns about sustained quality improvements.
Jan 29, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 27, 2024Routine8
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Meet other general requirements that are deficient.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nov 27, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Sep 30, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 5, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Oct 25, 2023Complaint6
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
St Luke Lutheran Community-Portage Lakes
nonprofit
Ownership & Management
Owners
St. Luke Lutheran Community - Portage Lakes
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit stllc.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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