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Strong Medicare quality ratings; public reviewers often praise compassionate and dedicated nursing leadership. Still worth an in-person visit.
based on 73 Google reviews
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No Medicare penalties on record · 3 findings in latest survey
St Luke Lutheran Community-Portage Lakes has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and dedicated nursing leadership and beautiful, scenic lakeside location. Review the component ratings and current source records before deciding.
St. Luke Lutheran Community-Portage Lakes receives polarized feedback, with many families praising the facility's beautiful lakeside setting and the leadership of the Director of Nursing, Andrea. However, significant concerns regarding neglect, slow response times to call lights, and poor hygiene standards are raised by several reviewers, suggesting inconsistent care quality. Prospective families should weigh the strong staff-to-resident relationships reported by some against the serious allegations of understaffing and neglect reported by others.
Quality Themes
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Concerns
Rating Trends
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Distribution · 77 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is nasty and very unpleasant to their patients. The food is horrible. They gave my 96 year old father in-law Cheeto’s to eat. And food he couldn’t chew having no teeth, left him laying in pee soaked bedding, he would push the call button and it would take over 1/2 for a nurse or attendant to even show up.”
“My father has been a resident at St Luke’s Lutheran Community at Portage Lakes for almost a year, and I can’t say enough about the outstanding care he’s received. One of the most exceptional people here is Andrea, the Director of Nursing.”
“Rooms are a mess. Food tray was picked up and bedside table was wet. I cleaned it up and it was urine. Urinals bedside food tray were full of urine and spilled.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints triggering 17 deficiencies, with a serious abuse protection violation in September 2024. The facility repeatedly struggles with fire safety systems, care planning, and wound care, with wound care issues appearing across four separate surveys from 2019-2025. While all violations show correction dates, the pattern of recurring problems in critical safety areas and repeated complaint-driven investigations raises concerns about sustained quality improvements.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Meet other general requirements that are deficient.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
St Luke Lutheran Community-Portage Lakes
nonprofit
Owners
St. Luke Lutheran Community - Portage Lakes
Owner · Organization
Key personnel
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Official Website
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