Altercare of Nobles Pond, INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 122 Google reviews
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What this means for your family
This facility offers excellent rehabilitation and therapy services, which many families find highly effective for short-term recovery. However, there is a persistent pattern of understaffing that leads to significant delays in basic care, such as call light response and hygiene assistance. If you choose this facility, we strongly recommend having a family member visit daily to advocate for your loved one's needs.
Google Reviews
Google Reviews
122 reviews on Google“Altercare of Nobles Pond presents a highly polarized experience for families, with many praising the physical environment and therapy department while others report severe neglect. While some families highlight excellent care and professional staff, a significant number of reviewers cite chronic understaffing, long response times for call lights, and failures in basic hygiene and medication management. Families should be aware that experiences appear to vary drastically depending on the specific shift and wing.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained, and home-like facility environment
- Helpful and professional social services/admissions staff
- Compassionate individual staff members noted by name
Concerns
- Chronic understaffing leading to long call light response times (mentioned by 18 reviewers)
- Poor hygiene standards, including failure to assist with showers or change soiled linens (mentioned by 12 reviewers)
- Medication management errors and delays (mentioned by 6 reviewers)
- Poor communication between shifts and with family members (mentioned by 7 reviewers)
- Substandard or cold food quality (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 125 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; how do you tailor those sessions to a resident's specific recovery goals?
- 2Since we want to ensure our loved one stays clean and comfortable, what is your specific routine for assisting with showers and regular linen changes?
- 3How do you ensure that medication is administered accurately and on time, especially during shift changes?
- 4What is the best way for our family to stay updated on daily care updates and communicate with the nursing team?
- 5We noticed the facility feels very home-like and well-maintained; what kind of daily social activities or group outings do you have planned for the residents?
- 6In the event of a medical emergency during the night, what is the protocol for contacting both the physician and our family?
Personalized based on this facility's data
Key Review Excerpts
“The therapy at Nobles Pond was superior to anywhere he was on his journey to recovering. He ultimately returned home and received home care from Altercare Home Health.”
“My mom was admitted short term to Noble’s Pond for PT and I have to say that as a nurse for 26 years I’ve been in some terrible nursing homes so I was very upset that she had to be admitted to one. When I visited Nobles Pond I was VERY pleasantly surprised!!”
“I had a list of incidents that were either unprofessional, unkind, or unacceptable. The list was too long to post. The stay was less than a month. Repeated notifications to administrator and directors of nursing To correct failures.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, resulting in 28 deficiencies across six surveys, with concerns about quality of care, resident rights, and safety appearing repeatedly. Issues span care planning, medication management, and basic resident care, with most deficiencies reportedly corrected though patterns persist across surveys. One recent bathroom call system deficiency remains uncorrected, requiring attention before considering placement.
Mar 19, 2026Complaint7
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jun 12, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jun 18, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jan 31, 2024Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 5, 2023Routine6
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 5, 2023Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Ownership & Operations
Who Operates This Facility
Altercare of Nobles Pond, INC
for profit
Chain Affiliation
Altercare
22 facilities nationwide
Chain avg rating: 3.3/5 · Rank 9 of 22
Ownership & Management
Owners
Tsg Nursing Centers, INC
Owner · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Andrew M Schroer
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Gerald F Schroer Jr
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Matthew Schroer
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Margaret S Goodman
Owner (parent company) · Organization
Susanne Schroer Dynasty Trust U/a
Owner (parent company) · Organization
The Schroer Group, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
122 reviews from families & visitors
Official Website
Visit altercare.com
Medicare data downloads
Original nursing home datasets
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