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Nursing HomeMedicaid Investigative

The Oxford Rehabilitation & Health Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

689 Main Street, Haverhill, MA 01830120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 67 Google reviews

5
4
3
2
1
The Oxford Rehabilitation & Health Care Center Nursing Home in Haverhill, MA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (15 vs median 7.0)

Bottom 25% in MA · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in ATHENA HEALTHCARE SYSTEMS chain · $277,601 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the rehabilitation therapists and certain ambassadors provide excellent, personalized care, the facility has significant systemic issues. You should prioritize investigating the current status of pest control and nursing oversight, as multiple recent reviews highlight dangerous medication errors and hygiene concerns.

Google Reviews

Google Reviews

67 reviews on Google
Families should approach this facility with significant caution due to serious allegations regarding hygiene, pest issues, and medical negligence. While many residents and families praise the physical therapy team and specific 'ambassador' staff for being kind and helpful, there are frequent reports of unresponsive management and poor living conditions.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean2.0Activities7.0Meds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate physical and occupational therapy staff
  • Dedicated 'Ambassador' program members
  • Friendly and helpful CNAs
  • Supportive rehabilitation progress for some long-term residents

Concerns

  • Reports of mice and pest infestations (mentioned by 3 reviewers)
  • Unresponsive management and difficulty contacting admissions (mentioned by 2 reviewers)
  • Poor facility cleanliness and unpleasant odors (mentioned by 2 reviewers)
  • Inconsistent medication administration and nursing negligence (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(2)'19(5)'21(2)'23(29)'25(24)'26(3)

Distribution · 96 analyzed

5
54
4
8
3
1
2
2
1
31

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your management team is very active in responding to feedback; how do you typically communicate with families regarding day-to-day updates or changes in care?
  • 2We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to support their rehabilitation goals?
  • 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
  • 4Could you describe your current cleaning and maintenance routines to ensure the resident rooms and dining areas stay fresh and comfortable?
  • 5How does the facility handle medical emergencies or urgent nursing needs during the overnight hours?
  • 6What kind of daily activities or social programs are available to keep the residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

I have been a resident at the Oxford for over 5 years now when I got here they only gave me 2 to 3 to live and this place pulled me through and it has been a long road but with the staff here I am starting to walk again thank you everyone at the Oxford

Long-term resident · 2024★★★★★

The physical therapists are knowledgeable, patient and kind. Jenny helped me apply for RAFT and public housing. The nutrition department keep in mind your food likes and dislikes and has a varied selection of menus to fit tastes and diets.

Rehab patient · 2022★★★★★

The nurse on the second floor night shift had decided that it was ok to give my mother 180mg worth of oxy at once. Which lead to them to calling an ambulance due to over dosing her.

Family member of resident · 2023☆☆☆☆
Source: 67 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.79hrs
OK
Registered nurses for medical care
Total Nursing
3.17hrs
77%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility74.4%
Worse than Avg
Here
74.4%
US
12.1%
MA
13.7%
Essex
17.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility57.4%
Worse than Avg
Here
57.4%
US
19.5%
MA
19.4%
Essex
18.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
15.3%
MA
16.4%
Essex
13.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
MA
92.4%
Essex
93.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.9%
Better than Avg
Here
14.9%
US
19.4%
MA
21.4%
Essex
21.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.4%
Mixed vs Avgs
Here
21.4%
US
15.4%
MA
21.3%
Essex
23.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.9%
Better than Avg
Here
83.9%
US
79.7%
MA
77.7%
Essex
81.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.5%
Better than Avg
Here
83.5%
US
81.8%
MA
77.6%
Essex
82.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Worse than Avg
Here
2.0%
US
1.6%
MA
1.3%
Essex
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
4penalties
Well above state avg (8.9)
$277,601 in fines

This facility shows concerning patterns with 57 deficiencies across three surveys, including a serious neglect/abuse violation requiring immediate harm-level correction in February 2025. The most recurring problems involve fire safety systems, medication management, and care planning. While all deficiencies show correction dates, several issues persist across multiple surveys, including medication labeling, care planning, and infection control, suggesting ongoing operational challenges that families should carefully consider.

Feb 27, 2025Routine
24
0600Actual harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 29, 2024Routine
19
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

May 11, 2023Routine
14
0695Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Federal Penalties

Fine

Feb 27, 2025

$129,326

Payment Denial

Apr 11, 2024

15-day denial

Fine

Mar 29, 2024

$136,025

Payment Denial

Mar 29, 2024

20-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Oxford Rehabilitation & Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Athena Healthcare Systems

Chain Size

24 facilities nationwide

Chain avg rating: 1.7/5 · Rank 18 of 24 (Worst)

Ownership & Management

Owners

Athena Health Care Systems Ma III LLC

Owner · Organization

100%

Chakalos-Santilli, Valerie

Owner (parent company)

6%

Curtis, Diane

Owner (parent company)

Mosier, Michael

Owner (parent company)

7%

Santilli, Lawrence

Owner (parent company)

62%

Senra, Priscilla

Owner (parent company)

Key personnel

Mosier, MichaelW-2 Managing EmployeeSantilli, LawrenceOfficer / DirectorAthena Health Care Associates, INC.Manager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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