Penacook Place, INC
Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.
based on 71 Google reviews
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What this means for your family
While many families report excellent, compassionate care, there is a consistent pattern of reports regarding understaffing and slow response times. When touring, we strongly recommend asking how the facility manages call-light response times and how they ensure adequate supervision during meal times.
Google Reviews
Google Reviews
71 reviews on Google“Penacook Place receives highly polarized reviews, with some families praising the compassionate, dedicated nursing staff, while others report severe neglect and systemic understaffing. Critical concerns frequently involve long wait times for call buttons, poor hygiene, and inadequate assistance with feeding or basic care. Families should be aware that experiences appear to vary significantly depending on the specific unit and the level of care required.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Friendly and welcoming environment
- Effective hospice and end-of-life care
- Active communication from administration
Concerns
- Chronic understaffing leading to unmet patient needs (mentioned by 5 reviewers)
- Poor hygiene and cleanliness (smells, stains, debris) (mentioned by 4 reviewers)
- Slow response times to call buttons (mentioned by 3 reviewers)
- Inadequate assistance with feeding and basic daily care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your nursing staff's compassion; how do you ensure that same level of dedicated care is maintained during shift changes?
- 2What specific steps is the facility taking to ensure rooms and common areas are kept impeccably clean and fresh for the residents?
- 3How do you manage call button response times to ensure that residents receive assistance with feeding and daily care without long delays?
- 4Could you tell us more about the dining experience and how the menu is planned to ensure nutritious and appetizing meals?
- 5What specific programming or specialized support is available for residents who require memory care services?
- 6How does the administration communicate with families regarding changes in a resident's medical status or medication management?
Personalized based on this facility's data
Key Review Excerpts
“I can't thank the staff at 3 North enough for all they did. Personally, I would like to thank Crystal, Sarah, Snow, Patricia, and the countless other staff members who cared for my mother.”
“The facility is clean, morden and the rooms resemble a home bedroom. The staff is very friendly and helpful. They remember visitors and welcome you back.”
“There are some caring people who work here, but the management is pretty awful. In the many months our family member was there we saw a serious shortage of staff resulting in patient needs unmet.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of family complaints, with multiple reports triggering inspections for serious issues including abuse prevention failures, improper physical restraint use, and medication errors. The most recurring problems involve care planning, protection from abuse and neglect, and quality of care issues. While the facility has corrected most deficiencies when cited, the repeated complaints and ongoing issues with fundamental care areas suggest families should carefully evaluate this facility's ability to provide safe, appropriate care.
Jan 20, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 4, 2025Routine17
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Apr 29, 2025Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 8, 2024Routine5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Dec 12, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Jun 14, 2023Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Apr 29, 2025
$10,868
Fine
Aug 14, 2023
$4,587
Fine
Aug 7, 2023
$4,587
Fine
Jul 17, 2023
$13,635
Fine
Jun 14, 2023
$15,030
Ownership & Operations
Who Operates This Facility
Penacook Place, INC
nonprofit
Chain Affiliation
Covenant Health
11 facilities nationwide
Chain avg rating: 3.4/5 · Rank 8 of 11
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit penacookplace.org
Medicare data downloads
Original nursing home datasets
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