Haverhill Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 7.0)
- High staff turnover (58%)
- High RN turnover (78%)
Bottom 25% in MA · Below recommended RN staffing · Worst in ATLAS HEALTHCARE chain · $29,749 in fines
What this means for your family
While the facility is praised for its cleanliness and effective therapy outcomes, the reports of staffing shortages and unsafe discharge planning are serious red flags. If you choose this facility, ensure you have a clear, written plan for discharge services and maintain active, daily communication with the nursing team to ensure your loved one's needs are met.
Google Reviews
Google Reviews
18 reviews on Google“Haverhill Rehabilitation and Healthcare Center receives polarized feedback, with many reviewers praising the kindness and professionalism of the nursing staff and the cleanliness of the facility. However, significant concerns exist regarding staffing shortages, which reportedly lead to slow response times for call lights, medication delays, and unsafe discharge planning. Families should weigh the reported high quality of individual care against these systemic operational challenges.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Clean and well-maintained facility
- Effective physical and occupational therapy outcomes
- Professional and welcoming reception
Concerns
- Inadequate staffing levels leading to slow call light response (mentioned by 2 reviewers)
- Poor discharge planning and lack of coordination for home services (mentioned by 2 reviewers)
- Medication management and scheduling issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding response times, could you walk me through your current process for prioritizing and answering call lights during peak hours?
- 2I noticed the facility has had some challenges with discharge planning; what specific steps does your team take to ensure a smooth transition and coordination of services when a resident is ready to return home?
- 3How does the nursing team manage medication schedules to ensure accuracy and consistency for residents, especially those with complex care needs?
- 4With the current CMS staffing ratings, how do you ensure that residents receive consistent, personalized attention throughout the day and night?
- 5Could you share how you are working to improve the dining experience and meal quality for residents, as I understand this is an area you are currently focusing on?
- 6What does a typical daily activity schedule look like for residents to ensure they remain engaged and socially connected within the facility?
Personalized based on this facility's data
Key Review Excerpts
“My loved one came in unable to walk, feed themselves or get themselves dressed. By the time it was time to discharge home, they were able to do everything themselves.”
“They responded to nurse call button about half the time and was told this is not a hospital, we'll get there when we can.”
“This place is sending my brother home with no services. He is paralyzed from chest down...lying flat cannot sit up or turn side to side on his own. No homecare no hospital bed...such an unsafe discharge.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
8
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering federal investigations, with persistent issues in safety, medication management, and infection control across all recent surveys. The facility has recurring deficiencies in preventing accidents and hazards, proper medication handling and reviews, and maintaining infection prevention programs. While all cited problems show correction dates, the pattern of repeated issues in critical care areas suggests ongoing quality challenges that warrant careful consideration during any visit.
Apr 24, 2025Routine23
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Feb 6, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
May 30, 2024Routine25
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nursing and Physician Services Deficiencies
Ensure that paid feeding assistants have the training they need.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jan 22, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Apr 13, 2023Routine13
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 6, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Feb 6, 2025
$12,948
Fine
May 30, 2024
$16,801
Ownership & Operations
Who Operates This Facility
Haverhill Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Atlas Healthcare
29 facilities nationwide
Chain avg rating: 3.8/5 · Rank 27 of 28 (Worst)
Ownership & Management
Owners
Whittier Mop Operations Holdings LLC
Owner · Organization
Whittier Nsh Operations Holdings LLC
Owner · Organization
Jmh Family LLC
Owner (parent company) · Organization
Jmh Family Trust
Owner (parent company) · Organization
Mls Family LLC
Owner (parent company) · Organization
Mls Family Trust
Owner (parent company) · Organization
Sgs Family LLC
Owner (parent company) · Organization
Sgs Family Trust
Owner (parent company) · Organization
Whittier 6 Operations Holdings LLC
Owner (parent company) · Organization
Miller, Nachum
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit haverhillhr.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
The Oxford Rehabilitation & Health Care Center
1.4 miNursing Home · Haverhill, MA
Aspen Hill Rehabiliation & Healthcare Center
1.6 miNursing Home · Haverhill, MA
Whittier Bradford Transitional Care Unit
1.8 miNursing Home · Bradford, MA
Penacook Place, INC
2.1 miNursing Home · Haverhill, MA
Baker-Katz Skilled Nursing and Rehabilitation Ctr
2.8 miNursing Home · Haverhill, MA
Lakeview House Skld Nrsg and Residential Care Fac
3.0 miNursing Home · Haverhill, MA