The Oaks
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 94 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 4.0)
- High staff turnover (69%)
- High RN turnover (89%)
Bottom 25% in NC · Critically understaffed (RN) · Worst in LIBERTY SENIOR LIVING chain · No penalties on record
What this means for your family
While the rehabilitation therapy team is highly regarded, the facility faces severe and recurring issues with nursing and CNA staffing levels. Families should be prepared to visit frequently to monitor basic hygiene and care, as multiple reviewers reported that residents were neglected without family advocacy.
Google Reviews
Google Reviews
94 reviews on Google“The Oaks receives highly polarized feedback, with many families reporting severe neglect, understaffing, and unprofessional behavior, while others praise the rehabilitation therapy team. While some residents report a positive experience during short-term rehab, numerous reviewers describe critical failures in basic care, including hygiene issues, medication errors, and slow response times to call lights. Families should be aware of a consistent pattern of complaints regarding communication and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Modern, clean facility aesthetics
- Convenient location near major medical centers
- Supportive and professional administrative admissions staff
Concerns
- Severe understaffing leading to long wait times for assistance (mentioned by 14 reviewers)
- Poor hygiene and lack of basic patient care (e.g., changing linens/diapers) (mentioned by 9 reviewers)
- Unprofessional, rude, or dismissive staff behavior (mentioned by 8 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
- Poor communication and difficulty reaching administration (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as strong points here, how do you integrate those therapy teams into the daily routine for residents who need consistent support?
- 2I noticed the facility has a modern, clean aesthetic; what specific protocols are in place to ensure that same standard of cleanliness is maintained in resident rooms throughout the day?
- 3With staffing levels being a common concern in nursing care, could you walk me through how you manage call-light response times to ensure residents aren't waiting too long for assistance?
- 4How does your nursing team coordinate with the pharmacy and physicians to ensure that medication administration remains timely and accurate for residents with complex needs?
- 5I appreciate that your team is active in responding to feedback online; what is your preferred method for families to communicate with administration if they have concerns about their loved one's care?
- 6Could you describe the daily activity schedule and how you encourage residents to participate in social life, especially during meal times?
Personalized based on this facility's data
Key Review Excerpts
“The therapists helped her very much and helped us prepare our house for my mom's return.”
“My husband would be sitting in feces if I was not regularly visiting. On his departure he was given some other patients meds to take home.”
“The staff from CNAs to the Physical Therapists and everyone in between was very professional and pleasant.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Oaks has accumulated 31 deficiencies across four surveys, including one complaint from families regarding accident prevention. Recurring issues span resident rights, medication management, and fire safety systems. While most deficiencies have been corrected by the facility, the pattern of repeated violations in resident rights and safety areas suggests ongoing operational challenges that families should investigate during visits.
Aug 22, 2025Routine11
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 24, 2024Routine6
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 24, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 15, 2023Routine11
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Jul 8, 2022Routine2
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Ownership & Operations
Who Operates This Facility
The Oaks
for profit
Chain Affiliation
Liberty Senior Living
37 facilities nationwide
Chain avg rating: 2.6/5 · Rank 31 of 35 (Worst)
Ownership & Management
Owners
Liberty Healthcare Group LLC
Owner · Organization
Mcneill, John
Owner
Mcneill, Ronald
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit libertyhealthcareandrehab.com
Medicare data downloads
Original nursing home datasets
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