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Nursing HomeMedicaid Investigative

The Oaks

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

901 Bethesda Road, Winston-Salem, NC 27103131 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 94 Google reviews

5
4
3
2
1
The Oaks Nursing Home in Winston-Salem, NC — Street View
Street View

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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (11 vs median 4.0)
  • High staff turnover (69%)
  • High RN turnover (89%)

Bottom 25% in NC · Critically understaffed (RN) · Worst in LIBERTY SENIOR LIVING chain · No penalties on record

Source: Medicare data

What this means for your family

While the rehabilitation therapy team is highly regarded, the facility faces severe and recurring issues with nursing and CNA staffing levels. Families should be prepared to visit frequently to monitor basic hygiene and care, as multiple reviewers reported that residents were neglected without family advocacy.

Google Reviews

Google Reviews

94 reviews on Google
The Oaks receives highly polarized feedback, with many families reporting severe neglect, understaffing, and unprofessional behavior, while others praise the rehabilitation therapy team. While some residents report a positive experience during short-term rehab, numerous reviewers describe critical failures in basic care, including hygiene issues, medication errors, and slow response times to call lights. Families should be aware of a consistent pattern of complaints regarding communication and staffing levels.

Quality Themes

Tap a score for details
Food3.0Staff3.0Clean4.0Activities6.0Meds2.0MemoryN/AComms2.0Value2.0

Strengths

  • Highly effective physical and occupational therapy teams
  • Modern, clean facility aesthetics
  • Convenient location near major medical centers
  • Supportive and professional administrative admissions staff

Concerns

  • Severe understaffing leading to long wait times for assistance (mentioned by 14 reviewers)
  • Poor hygiene and lack of basic patient care (e.g., changing linens/diapers) (mentioned by 9 reviewers)
  • Unprofessional, rude, or dismissive staff behavior (mentioned by 8 reviewers)
  • Medication management errors or delays (mentioned by 4 reviewers)
  • Poor communication and difficulty reaching administration (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'16(5)'18(13)'20(2)'22(7)'24(19)'26(5)

Distribution · 102 analyzed

5
28
4
19
3
2
2
11
1
42

How They Respond to Reviews

95%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given that physical and occupational therapy are noted as strong points here, how do you integrate those therapy teams into the daily routine for residents who need consistent support?
  • 2I noticed the facility has a modern, clean aesthetic; what specific protocols are in place to ensure that same standard of cleanliness is maintained in resident rooms throughout the day?
  • 3With staffing levels being a common concern in nursing care, could you walk me through how you manage call-light response times to ensure residents aren't waiting too long for assistance?
  • 4How does your nursing team coordinate with the pharmacy and physicians to ensure that medication administration remains timely and accurate for residents with complex needs?
  • 5I appreciate that your team is active in responding to feedback online; what is your preferred method for families to communicate with administration if they have concerns about their loved one's care?
  • 6Could you describe the daily activity schedule and how you encourage residents to participate in social life, especially during meal times?

Personalized based on this facility's data


Key Review Excerpts

The therapists helped her very much and helped us prepare our house for my mom's return.

Rehab family member · 2023★★★★★

My husband would be sitting in feces if I was not regularly visiting. On his departure he was given some other patients meds to take home.

Rehab family member · 2025☆☆☆☆

The staff from CNAs to the Physical Therapists and everyone in between was very professional and pleasant.

Rehab patient · 2024★★★★★
Source: 94 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.30hrs
40%
Registered nurses for medical care
Total Nursing
3.32hrs
81%
All nurses + aides combined
Staff Turnover
72%
Lower is better (< 30% = good)
RN Turnover
82%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
15.3%
NC
20.2%
Forsyth
24.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
14.4%
NC
16.4%
Forsyth
17.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
15.4%
NC
14.1%
Forsyth
17.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
NC
91.7%
Forsyth
93.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.9%
Worse than Avg
Here
24.9%
US
19.4%
NC
21.0%
Forsyth
20.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.8%
Mixed vs Avgs
Here
7.8%
US
12.1%
NC
5.4%
Forsyth
2.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.5%
Better than Avg
Here
92.5%
US
81.8%
NC
80.1%
Forsyth
78.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.9%
Better than Avg
Here
81.9%
US
79.7%
NC
78.1%
Forsyth
72.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
NC
1.5%
Forsyth
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Well above state avg (5.6)
1 complaint-triggered

The Oaks has accumulated 31 deficiencies across four surveys, including one complaint from families regarding accident prevention. Recurring issues span resident rights, medication management, and fire safety systems. While most deficiencies have been corrected by the facility, the pattern of repeated violations in resident rights and safety areas suggests ongoing operational challenges that families should investigate during visits.

Aug 22, 2025Routine
11
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0914Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide bedrooms that don't allow residents to see each other when privacy is needed.

0842Minimal · Pattern

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 24, 2024Routine
6
0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0791Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jul 24, 2024Complaint
1
0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 15, 2023Routine
11
0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0352Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Jul 8, 2022Routine
2
0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Oaks

Organization Type

for profit

Chain Affiliation

Chain Name

Liberty Senior Living

Chain Size

37 facilities nationwide

Chain avg rating: 2.6/5 · Rank 31 of 35 (Worst)

Ownership & Management

Owners

Liberty Healthcare Group LLC

Owner · Organization

Mcneill, John

Owner

Mcneill, Ronald

Owner

Key personnel

Calcutt, JosephW-2 Managing EmployeeKeener, GarrettW-2 Managing EmployeeMcneill, JohnW-2 Managing EmployeeMcneill, RonaldW-2 Managing EmployeePurifoy, PennyW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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