Willow Valley Center for Nursing and Rehabilitatio
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 178 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 4.0)
- High staff turnover (61%)
- High RN turnover (59%)
Bottom 25% in NC · Critically understaffed (RN) · Worst in ALLIANCE HEALTH GROUP chain · $283,330 in fines
What this means for your family
Willow Valley has a strong rehabilitation and activities team, but families should be cautious regarding nursing care consistency. We strongly recommend that you visit during off-hours or weekends to observe staffing levels and response times, and ask for a clear plan on how the facility handles medical emergencies and family communication.
Google Reviews
Google Reviews
178 reviews on Google“Willow Valley Center for Nursing and Rehabilitation receives highly polarized feedback, with recent reviews highlighting significant improvements in facility aesthetics and administrative leadership, particularly regarding the admissions and social work departments. However, long-term concerns persist regarding inconsistent nursing care, reports of neglect, and poor communication during off-hours. Families should be aware that while some departments are praised for their professionalism, others face recurring complaints about hygiene and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and helpful social work and admissions staff
- Engaging and dedicated activities department
- Recent facility renovations and lobby updates
- Effective and professional rehabilitation therapy team
Concerns
- Inconsistent nursing care and neglect of basic hygiene (mentioned by 12 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 8 reviewers)
- Slow response times to call bells (mentioned by 5 reviewers)
- Inadequate staffing levels or lack of staff accountability (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 183 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has recently undergone some beautiful lobby and interior renovations; how have these updates impacted the daily environment for the residents?
- 2The activities department seems very dedicated and engaging; could you walk me through a typical week of programming and how you encourage residents to participate?
- 3With a facility of this size, what specific systems do you have in place to ensure that call bells are answered promptly and that staff remain accountable for resident needs throughout the day?
- 4I understand that clear communication is vital for families; what is the best way for us to stay in touch with the nursing team and management regarding our loved one's daily care and health status?
- 5Given the importance of hygiene and comfort, what is your process for monitoring daily personal care needs to ensure that every resident receives consistent, high-quality attention?
- 6I see that you actively engage with feedback online; how do you use that input from families to make tangible improvements to the quality of care and dining experiences here?
Personalized based on this facility's data
Key Review Excerpts
“My father was at Willow Valley for 20 days for rehab. I found the facility clean and the staff attentive and caring. I appreciated the meeting to determine his treatment plan and how the nursing staff treated him with kindness and great care.”
“The physical and occupational therapists were above reproach. I went in unable to stand and left there able to walk on a cane. After a week or two in, I felt more like they were more my friends than my therapists.”
“The nursing home never called to inform us or Hospice about the state he was in. We had asked for an oxygen mask since they had only put oxygen tubes in. We waited on a mask for an hour and only got it after my mother ran down the hall”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 28 complaint-triggered deficiencies across multiple surveys, indicating ongoing resident or family dissatisfaction. The most recurring issues involve resident rights violations, medication management problems, and food service deficiencies. While most deficiencies show correction dates, the facility continues experiencing new problems in the same care areas, suggesting systemic challenges in maintaining consistent quality standards.
Feb 20, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 29, 2025Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Aug 29, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Jun 25, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nov 22, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 2, 2024Complaint15
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Federal Penalties
Fine
Jun 25, 2025
$14,508
Fine
Nov 22, 2024
$12,529
Fine
Jul 2, 2024
$8,018
Fine
Jul 2, 2024
$8,783
Fine
Aug 7, 2023
$231,680
Ownership & Operations
Who Operates This Facility
Willow Valley Center for Nursing and Rehabilitatio
for profit
Chain Affiliation
Alliance Health Group
12 facilities nationwide
Chain avg rating: 1.3/5 · Rank 4 of 10 (Worst)
Ownership & Management
Owners
Alignment Holdco LLC
Owner · Organization
Coalition Group LLC
Owner (parent company) · Organization
Emanuel, Yosef
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
178 reviews from families & visitors
Official Website
Visit willowvalleycnr.com
Medicare data downloads
Original nursing home datasets
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