Verra Spring at Heritage Woods
Families consistently rate this highly — reviewers highlight warm and compassionate staff. Schedule a visit to confirm the fit.
based on 86 Google reviews
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What this means for your family
This facility is an excellent choice for seniors seeking a social, high-quality dining experience without heavy upfront costs. While the staff and food are major strengths, families should perform their own due diligence regarding management and leadership styles during their tour.
Google Reviews
Google Reviews
86 reviews on Google“Families considering Verra Spring at Heritage Woods can expect a warm, community-focused environment characterized by high-quality dining and a friendly, attentive staff. While the majority of residents and families praise the social atmosphere and reasonable pricing, one reviewer raised a significant concern regarding the leadership of the director.”
Quality Themes
Tap a score for detailsStrengths
- Warm and compassionate staff
- High-quality, varied dining options
- Engaging social activities and events
- Reasonable community fees and pricing
- Welcoming and social resident community
Concerns
- Dissatisfaction with facility leadership/director
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much care goes into responding to everyone's feedback here; how does the leadership team work with families to ensure resident needs are always being met?
- 2The dining options look wonderful—could you tell us more about how the menus are planned and if there are ways for residents to customize their meals?
- 3With such a close-knit community of 29 residents, what kind of social events or group activities are currently popular among the residents?
- 4We want to make sure our loved one feels part of the group; how would you describe the social atmosphere and how do staff members help new residents integrate?
- 5In the event of a sudden medical change or an emergency during the night, what is the specific protocol for getting care to a resident?
- 6How does the staff ensure that the warm and compassionate environment mentioned by so many people is maintained during every shift?
Personalized based on this facility's data
Key Review Excerpts
“The staff is warm and friendly and provides excellent care to the residents. Three meals a day are provided, and I am impressed by the menu selection and food.”
“The food is very good. I was surprised how good. No I don’t love everything, but I didn’t like everything at home! I have gained weight.”
“My mom has enjoyed living at Heritage Woods for 4 years. Mary Stone and the other members of the team have been supportive, communicative, and responsive.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
May 25, 2023Other
The facility failed to ensure follow-up to meet the routine health care needs of a resident who frequently refused his CPAP machine. Specifically, the facility did not notify the resident's primary care provider or the Administrator regarding 23 refusals in April 2023 and 6 refusals in May 2023.
Jan 31, 2020Follow-up
The facility failed to ensure that medication aides completed required training on the care of diabetic residents prior to administering insulin. Specifically, a review of Staff B's personnel record showed no documentation of completed diabetes training despite the staff member administering insulin on numerous dates in November and December 2019.
Apr 25, 2017Follow-up
The facility failed to ensure that one of five sampled staff members was tested for Tuberculosis (TB) disease in compliance with required control measures. Specifically, while the staff member had a documented negative skin test from 2015, there was no documentation of a required second-step TB skin test following their hire.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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