The Nichols Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High staff turnover (54%)
- High RN turnover (60%)
Below average in MS · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $7,901 in fines
What this means for your family
While the facility appears clean and the intake process is professional, the recurring reports of staff neglect and poor responsiveness are deeply concerning. Before choosing this facility, we strongly recommend requesting a detailed staffing plan and asking how they ensure consistent patient monitoring, especially during off-hours.
Google Reviews
Google Reviews
14 reviews analyzed“The Nichols Center receives highly polarized feedback, with recent reviews lacking descriptive text and older reviews highlighting severe concerns regarding neglect and poor staff attitude. Families have reported significant issues with patient care, including failure to assist with basic positioning and hygiene, as well as dangerous lapses in medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Clean facility environment
- Occasional helpful nursing staff
- Efficient administrative intake process
Concerns
- Staff negligence and lack of responsiveness to basic patient needs (mentioned by 4 reviewers)
- Chronic understaffing leading to poor patient care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on staffing levels, could you explain how you ensure consistent, hands-on care for residents throughout the evening and weekend shifts?
- 2I noticed some feedback regarding responsiveness to resident needs; what is your specific protocol for ensuring call lights are answered promptly and requests are followed through?
- 3With your current CMS health inspection rating, what specific steps is the leadership team taking to address those identified areas of improvement and ensure higher standards of care moving forward?
- 4Medication management is a top priority for our family; could you walk us through your process for tracking and administering daily medications to prevent errors?
- 5Since you have a smaller capacity of 60 residents, how does this intimate setting allow your staff to provide more personalized attention to daily activities and social engagement?
- 6How do you keep families informed and involved if there is a change in a resident's health status or a medical emergency?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, for the most part were great. The CNA’s were lazy & the social worker is the pits!”
“They said all the time they where under staffed and to busy to help but most time they where standing around nurse station gossiping and leaving patience unattended.”
“I would visit her through her bedroom window due to Covid, and she would always be slumped over in the most uncomfortable looking positions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints leading to federal citations, raising concerns about safety supervision, resident protection, and care planning at this facility. The most recurring issues involve care planning deficiencies and accident prevention, with some problems persisting across multiple surveys including a recent 2025 citation for accident hazards that was previously cited in 2024. While the facility corrects violations when cited, the pattern of repeated issues and family complaints warrants careful consideration during your visit.
Mar 26, 2026Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nov 25, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Oct 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 14, 2024Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jan 10, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 18, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Federal Penalties
Fine
Oct 22, 2025
$15,935
Payment Denial
Oct 22, 2025
25-day denial
Fine
Dec 18, 2023
$7,901
Ownership & Operations
Who Operates This Facility
The Nichols Center
for profit
Chain Affiliation
Briar Hill Management
6 facilities nationwide
Chain avg rating: 2.8/5 · Rank 4 of 6
Ownership & Management
Owners
Philippe, Lynn
Owner
Rotolo, David
Owner
Rotolo, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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