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Nursing Home · Madison, MS
1308 Highway 51 North, Madison, MS 39110
Map location from our source data
Medicare overall rating
3 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
Ask for the full monthly cost, including care fees and one-time charges.
Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 60 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
Ask about these reported findings and check the latest official record.
Your next step
You don't need to know everything. Start with these questions.
The Nichols Center has a middle-range Medicare overall rating. Strengths include clean facility environment. Some reviewers note concerns about staff negligence and lack of responsiveness to basic patient needs (mentioned by 4 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
The Nichols Center receives highly polarized feedback, with recent reviews lacking descriptive text and older reviews highlighting severe concerns regarding neglect and poor staff attitude. Families have reported significant issues with patient care, including failure to assist with basic positioning and hygiene, as well as dangerous lapses in medical oversight.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Multiple reviewers describe staff as lazy, dismissive, or neglectful of basic patient needs.
Administration is described as good at sales/intake, but follow-through on care communication is lacking.
One reviewer noted the facility was clean, though others focused on care quality.
A reviewer reported a failure to manage a patient's worsening health conditions, leading to a fatal outcome.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
Key Review Excerpts
“The nurses, for the most part were great. The CNA’s were lazy & the social worker is the pits!”
“They said all the time they where under staffed and to busy to help but most time they where standing around nurse station gossiping and leaving patience unattended.”
“I would visit her through her bedroom window due to Covid, and she would always be slumped over in the most uncomfortable looking positions.”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Multiple families have filed complaints leading to federal citations, raising concerns about safety supervision, resident protection, and care planning at this facility. The most recurring issues involve care planning deficiencies and accident prevention, with some problems persisting across multiple surveys including a recent 2025 citation for accident hazards that was previously cited in 2024. While the facility corrects violations when cited, the pattern of repeated issues and family complaints warrants careful consideration during your visit.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Federal Penalties
Fine
Oct 22, 2025
$10,358
Payment Denial
Oct 22, 2025
25-day denial
Fine
Dec 18, 2023
$7,901
The Nichols Center
for profit
Briar Hill Management
6 facilities nationwide
Chain avg rating: 2.8/5 · Rank 4 of 6
Owners
Philippe, Lynn
Owner
Rotolo, David
Owner
Rotolo, Robert
Owner
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
1308 Highway 51 North, Madison, MS 39110
Confirm current status with the state licensing agency. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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