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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 159 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 42% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 8 findings, above the MS average of 6.7. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Highland Home receives polarized feedback, with many recent reviewers praising the facility for its cleanliness, friendly staff, and effective rehabilitation services. However, a significant number of families have reported serious concerns regarding neglect, slow response times to call buttons, poor hygiene, and communication failures during medical emergencies. Families considering this facility should look closely at the contrast between the highly positive recent experiences and the recurring reports of staffing shortages and inadequate patient care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 165 analyzed
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Key Review Excerpts
“My 95 year old grandmother was in Rehab for 1 week in this facility and came home with a huge wound on her leg which now requires wound care from falling out of her wheelchair due to the staff putting her call button on her bed while she sat in the wheelchair a few feet from the bed.”
“My dad has been in rehab here since May 2nd. After a long hospital stay, home is the only place we wanted to go, but he had to have rehab. The best choice we made was Highland Home. The facility is great, the rooms are great, and the staff, nurses, aids, therapists, front office staff, dietitians, and activity director are all wonderful.”
“My father was at Higland Home for 3 days. During those 3 days, staff would make him sit up in a wheel chair for hours alone in his room, even though he was unable to sit up in his bed. He would cry and tell them how unbearable the pain was and the staff told him, 'we will put you back in bed when we feel like it'.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
4
measures
6
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Highland Home shows concerning patterns with recurring issues in resident assessment and care planning across all three surveys, indicating persistent challenges in evaluating residents' needs and developing proper care plans. The facility also had repeated problems with respiratory care and medication management, with some deficiencies reappearing in multiple inspections. While all violations were reportedly corrected, the pattern of recurring issues in core care areas suggests families should carefully evaluate the facility's consistency in maintaining care standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jun 20, 2024
$10,033
Highland Home
for profit
The Beebe Family
49 facilities nationwide
Chain avg rating: 2.6/5 · Rank 25 of 48
Owners
Elton G Beebe Sr Irrv Grndchildrens Tr
Owner · Organization
Elton G. Beebe Sr Irrv Childrens Tr
Owner · Organization
Health Care Services, INC.
Owner · Organization
Beebe, Bobby
Owner
Stallard, David
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
159 reviews from families & visitors
Official Website
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