Highland Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 158 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (7 vs median 6)
- High staff turnover (56%)
Below average in MS · Critically understaffed (RN) · Below chain average · $10,033 in fines
What this means for your family
While recent reviews highlight a clean facility and a friendly, effective rehab team, the history of serious neglect reports cannot be ignored. When touring, ask specifically about the nurse-to-patient ratio on weekends and request a clear explanation of their protocol for responding to patient call buttons and managing pressure wounds.
Google Reviews
Google Reviews
158 reviews analyzed“Highland Home receives polarized feedback, with many recent reviewers praising the facility for its cleanliness, friendly staff, and effective rehabilitation services. However, a significant number of families have reported serious concerns regarding neglect, slow response times to call buttons, poor hygiene, and communication failures during medical emergencies. Families considering this facility should look closely at the contrast between the highly positive recent experiences and the recurring reports of staffing shortages and inadequate patient care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming staff
- Effective physical therapy program
- Easy and efficient check-in process
Concerns
- Slow response times to call buttons and patient needs (mentioned by 6 reviewers)
- Poor hygiene and lack of assistance with basic needs (soiled linens, hydration) (mentioned by 5 reviewers)
- Inadequate medical oversight and communication during emergencies (mentioned by 5 reviewers)
- Staff rudeness or lack of compassion (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; how do you ensure that linens and personal hygiene needs are addressed promptly for every resident?
- 2We noticed many people appreciate the friendly atmosphere here; how do you support your staff in maintaining that welcoming attitude during busy shifts?
- 3With the physical therapy program being a known strength, how does the team coordinate with therapists to ensure residents are meeting their mobility goals?
- 4How does the nursing team handle communication and updates with families during medical emergencies or sudden changes in health?
- 5What specific protocols are in place to ensure medication is administered accurately and that there is consistent oversight by the medical staff?
- 6How do you manage response times to call buttons to ensure residents receive help with hydration and basic needs as soon as they need it?
Personalized based on this facility's data
Key Review Excerpts
“My 95 year old grandmother was in Rehab for 1 week in this facility and came home with a huge wound on her leg which now requires wound care from falling out of her wheelchair due to the staff putting her call button on her bed while she sat in the wheelchair a few feet from the bed.”
“My dad has been in rehab here since May 2nd. After a long hospital stay, home is the only place we wanted to go, but he had to have rehab. The best choice we made was Highland Home. The facility is great, the rooms are great, and the staff, nurses, aids, therapists, front office staff, dietitians, and activity director are all wonderful.”
“My father was at Higland Home for 3 days. During those 3 days, staff would make him sit up in a wheel chair for hours alone in his room, even though he was unable to sit up in his bed. He would cry and tell them how unbearable the pain was and the staff told him, 'we will put you back in bed when we feel like it'.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highland Home shows concerning patterns with recurring issues in resident assessment and care planning across all three surveys, indicating persistent challenges in evaluating residents' needs and developing proper care plans. The facility also had repeated problems with respiratory care and medication management, with some deficiencies reappearing in multiple inspections. While all violations were reportedly corrected, the pattern of recurring issues in core care areas suggests families should carefully evaluate the facility's consistency in maintaining care standards.
Mar 30, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 20, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 9, 2023Routine8
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Oct 31, 2019Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jun 20, 2024
$10,033
Ownership & Operations
Who Operates This Facility
Highland Home
for profit
Chain Affiliation
The Beebe Family
48 facilities nationwide
Chain avg rating: 2.6/5 · Rank 25 of 48
Ownership & Management
Owners
Elton G Beebe Sr Irrv Grndchildrens Tr
Owner · Organization
Elton G. Beebe Sr Irrv Childrens Tr
Owner · Organization
Health Care Services, INC.
Owner · Organization
Beebe, Bobby
Owner
Stallard, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
158 reviews from families & visitors
Official Website
Visit highlandhomenursing.com
Medicare data downloads
Original nursing home datasets
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