The Madison Health and Rehab
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 17 Google reviews
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What this means for your family
While the rehabilitation department is highly effective, the serious allegations regarding medication management and night-shift staffing require extreme caution. If you choose this facility, maintain a very active presence, request detailed medication logs, and visit during off-hours to verify the quality of care your loved one receives.
Google Reviews
Google Reviews
17 reviews analyzed“The Madison Health and Rehab receives polarized feedback, with some families praising the facility's modern appearance and effective rehabilitation therapy programs. However, significant concerns exist regarding chronic understaffing, particularly on nights and weekends, as well as serious allegations of medication mismanagement and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Modern, well-decorated facility
- Effective rehabilitation therapy department
- Friendly and caring staff members
Concerns
- Chronic understaffing during nights and weekends (mentioned by 2 reviewers)
- Inattentive nursing care and lack of supervision (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given that your rehabilitation department is a noted strength, how do you ensure that same level of focused, attentive care carries over into the daily nursing support?
- 2With the facility having a 3-star health inspection rating, what specific improvements or new protocols have you implemented recently to address those areas of concern?
- 3I noticed some feedback regarding care consistency during nights and weekends; could you walk me through how you maintain adequate staffing and supervision levels during those off-peak hours?
- 4Since medication management is a critical priority for us, could you explain your current process for ensuring accuracy and timely administration for residents?
- 5Communication is very important to our family; what is your standard process for keeping us updated on our loved one’s health status and any changes in their care plan?
- 6Could you tell me about the daily social activities or engagement programs available to residents to help them feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“Terrific, friendly, caring staff. Super staff in the Therapy department. They had my husband ready to go home ahead of the projected time for discharge.”
“Get a printout of all the medications that are being given to your loved one because they over medicate. They won't answer your questions when you ask.”
“They have a shortage of nurses (night shift, overnight shift, and every weekend), the nurses are not attentive to the patients/residents, nosey in hallway due to nurses loudly talking about personal matters.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems with care planning and daily living assistance appearing across multiple surveys, indicating persistent challenges in core resident care areas. The most recent 2025 inspection found deficiencies in resident assessments, care planning, medication labeling, nutrition services, and infection control, with one complaint-triggered issue regarding assistance with daily activities where a family filed a report. While all deficiencies have correction dates, the pattern of repeat issues in care planning and daily living assistance suggests ongoing operational challenges families should investigate during visits.
Jan 16, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 21, 2023Routine1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 7, 2022Routine13
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
The Madison Health and Rehab
for profit
Chain Affiliation
Trend Consultants
16 facilities nationwide
Chain avg rating: 3.3/5 · Rank 9 of 16
Ownership & Management
Owners
Kelly, Charles
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit trendltc.com
Medicare data downloads
Original nursing home datasets
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