Manhattan Community Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 101 Google reviews
Watch Manhattan Community Care Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 6)
- High staff turnover (51%)
Bottom 25% in MS · Critically understaffed (RN) · Worst in NORBERT BENNETT & DONALD DENZ chain · $8,788 in fines
What this means for your family
While the facility's therapy department is consistently praised, the recent surge of positive reviews should be balanced against serious historical and ongoing concerns regarding nursing responsiveness and hygiene. We strongly advise visiting in person during off-hours or weekends to observe staffing levels and response times yourself, and to ask for a clear plan on how they manage medication and family communication.
Google Reviews
Google Reviews
101 reviews analyzed“Manhattan Community Care Center receives highly polarized feedback, with a significant surge of positive reviews in 2025 contrasting sharply with serious allegations of neglect and poor communication from family members. While many reviewers praise the facility's cleanliness and the quality of the therapy department, others report traumatic experiences involving delayed medical care, hygiene issues, and unprofessional staff behavior. Families considering this facility should be aware of the stark divide between recent positive testimonials and recurring historical complaints regarding nursing oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded rehabilitation and therapy department
- Clean, well-maintained facility environment
- Professional and attentive administrative team
- Friendly and welcoming nursing staff
Concerns
- Neglect of basic hygiene and patient care (e.g., soiled linens, delayed response to call buttons) (mentioned by 6 reviewers)
- Poor communication with families regarding medical status or injuries (mentioned by 4 reviewers)
- High staff turnover and reliance on temporary/agency staff (mentioned by 3 reviewers)
- Delayed or missed medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2Given the recent challenges with staffing consistency mentioned by some families, what steps are you taking to ensure residents receive reliable, attentive care from familiar faces?
- 3Could you walk me through your current process for ensuring timely medication administration and how you track those records for accuracy?
- 4Some families have expressed concerns regarding the frequency of room maintenance and hygiene; what is your daily protocol for monitoring cleanliness and responding to call buttons?
- 5Since your rehabilitation department is so highly regarded, how do those therapy teams collaborate with the nursing staff to ensure a resident's progress is maintained throughout the rest of the day?
- 6What does the daily social calendar look like, and how do you encourage residents to participate in activities that keep them engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy Department is top notch. If they offered therapy on an outpatient basis, I would highly recommend it. The problem is the Nursing staff, and its director.”
“The nurses or wanna be nurses are few and far between having the residents lay in their beds for hours in dirty diapers causing UTIs and sepsis infections.”
“My mother constantly called me telling me that they’re not doing their job. They’re sleeping all the time. These are the worse employees I have ever seen in my life”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 11 deficiencies, indicating ongoing concerns with this facility. The most recurring problems involve care planning, accident hazards and safety, and nutrition services. While the facility has corrected identified issues, the pattern of repeated deficiencies in core areas like safety and care planning, combined with multiple family complaints, suggests potential quality concerns that warrant careful evaluation during any visit.
Dec 30, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Sep 18, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 27, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 8, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Jul 25, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
May 16, 2024Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Sep 18, 2025
$14,020
Fine
Feb 27, 2025
$4,394
Fine
Feb 27, 2025
$4,394
Ownership & Operations
Who Operates This Facility
Manhattan Community Care Center
for profit
Chain Affiliation
Norbert Bennett & Donald Denz
29 facilities nationwide
Chain avg rating: 1.7/5 · Rank 29 of 29 (Worst)
Ownership & Management
Owners
D&n, LLC
Owner · Organization
Dtd Hc LLC
Owner · Organization
Donad T Denz Irrv Tr
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Children
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Grandchildren
Owner (parent company) · Organization
Bennett, Norbert
Owner (parent company)
Denz, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit manhattanrehabcenter.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Alyce G Clarke Center for Medically Fragile Childr
1.2 miNursing Home · Jackson, MS
Lakeland Community Care Center
1.3 miNursing Home · Jackson, MS
Pine Forest Health and Rehabilitation
2.5 miNursing Home · Jackson, MS
Compere Nh INC
3.4 miNursing Home · Jackson, MS
Methodist Specialty Care Center
3.4 miNursing Home · Flowood, MS
Highland Home
4.4 miNursing Home · Ridgeland, MS