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Nursing Home

The Massachusetts Veterans Home at Chelsea

Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.

100 Summit Street, Chelsea, MA 02150154 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 20 Google reviews

5
4
3
2
1
The Massachusetts Veterans Home at Chelsea Nursing Home in Chelsea, MA — Street View
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What this means for your family

This facility is highly praised for its compassionate staff and modern, clean environment, making it a strong candidate for veteran care. Since there are no consistent negative patterns reported, families should focus their tour on observing the daily interaction between staff and residents to ensure the culture of kindness aligns with their expectations.

Google Reviews

Google Reviews

20 reviews on Google
The Massachusetts Veterans Home at Chelsea is highly regarded for its compassionate, respectful care and modern, state-of-the-art facilities. Families of former residents frequently praise the nursing staff for their dedication and kindness, noting that the environment is clean and well-maintained. While some reviews are brief or lack detail, the consistent sentiment among those who share their experiences is one of deep gratitude for the quality of life provided to veterans.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0Activities8.0MedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Compassionate and dedicated nursing staff
  • State-of-the-art, modern facility
  • Clean and well-maintained environment
  • Strong sense of community and respect for veterans

Rating Trends

Tap a year to see what changed

234'17(3)'19(1)'21(3)'23(3)'25(3)'26(2)

Distribution · 24 analyzed

5
19
4
2
3
3
2
0
1
0

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With the high praise for the modern, state-of-the-art environment here, what kind of specialized amenities or comfortable spaces are available for residents to enjoy?
  • 2We've heard wonderful things about the sense of community and respect for veterans in this facility; how do you incorporate veteran-specific traditions or honors into daily life?
  • 3Since the nursing staff is so highly regarded for their compassion, how do you ensure that this level of personalized care is maintained during busy shifts?
  • 4What specific protocols are in place to ensure consistent, high-quality care and oversight during overnight hours or when the primary medical team is off-duty?
  • 5Could you describe the daily schedule and what types of social activities or community events are organized to keep residents engaged?
  • 6How does the facility manage and address any recent state or regulatory findings to ensure the environment remains as clean and well-maintained as possible?

Personalized based on this facility's data


Key Review Excerpts

The Soldiers Home was by far the best place for him. I cannot thank the staff enough for the care and respect they gave my brother. He loved living there and we knew he was being taken care of by some of the best nurses staff I have ever met.

Long-term resident's family · 2023★★★★★

We are truly thankful for the quality of care and compassion that you guys showed my Uncle in the years he was there. We knew the nature of his condition but you guys never faltered in yo

Long-term resident's family · 2018★★★★★

Highly recommend all level of staff truly ensures that veterans get a level of care done with compassion , love and kindness. Grateful to the veterans and the staff for the exceptional experience it was a honor to care for them.

Staff member · 2023★★★★★
Source: 20 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.57hrs
OK
Registered nurses for medical care
Total Nursing
7.11hrs
OK
All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
12.1%
MA
13.7%
Suffolk
32.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility70.8%
Worse than Avg
Here
70.8%
US
93.4%
MA
92.4%
Suffolk
93.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.3%
Worse than Avg
Here
26.3%
US
15.5%
MA
21.3%
Suffolk
13.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
19.5%
MA
19.4%
Suffolk
16.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
95.5%
MA
94.8%
Suffolk
93.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.5%
Mixed vs Avgs
Here
13.5%
US
15.3%
MA
16.4%
Suffolk
12.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility42.6%
Worse than Avg
Here
42.6%
US
81.8%
MA
77.6%
Suffolk
83.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (8.9)
5 complaint-triggered

This facility shows concerning patterns with families filing complaints that led to deficiencies involving physical restraints, abuse protection, and resident dignity. The most recurring issues are care planning problems (appearing across multiple surveys), medication management, and safety hazards. While the facility corrects deficiencies when cited, problems persist across surveys, particularly with developing proper care plans and maintaining safe environments for residents.

Sep 19, 2025Routine
3
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jul 29, 2025Complaint
2
0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Oct 9, 2024Routine
7
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jul 17, 2024Complaint
2
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 14, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Aug 3, 2023Routine
19
0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0131Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Massachusetts Veterans Home at Chelsea

Organization Type

government

Ownership & Management

Owners

The Commonwealth of Massachusetts

Owner · Organization

100%

Key personnel

Couillard, JohnOfficer / DirectorCouillard, JohnOfficer / DirectorThe Commonwealth of MassachusettsManagerBaldini, ChristineManagerBarash, JedManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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